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LoveTravel814408

Best South African Offering

Review of Taj Cape Town
5.0 of 5 bubblesReviewed 01 Sept 2024
Exceptional offering from a seasoned traveller. I thoroughly enjoyed my stay and the hotel`s facilities. Do book JIVA treatment(s) do a full body massage. If not yet part of a Taj member`club do join this to enjoy more pampering and enjoy club member`s lounge
Date of stay: August 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this review
Responded 10 Sept 2024
Dear LoveTravel814408,

Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.

Sincerely,
Mark Wernich
Cluster General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3 008)
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54 - 59 of 3 008 reviews
Reviewed 31 August 2024

I had a wonderful stay at The Hotel. The check-in was smooth, and the staff were friendly and accommodating. My room was spacious, clean, and offered a stunning city skyline view.

The amenities were excellent, especially the rooftop pool and fitness center. The on-site restaurant served a delicious breakfast buffet with various options.

The hotel’s location was ideal—close to major attractions but away from the noise. I highly recommend The Tai Cape Town Hotel for a comfortable and enjoyable stay, and I plan to return on my next visit!

Date of stay: August 2024
Trip type: Travelled on business
Thank Ephram G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 10 September 2024

Dear ephramg2024,

Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.

Sincerely,
Mark Wernich
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2024

We had a fantastic time at this hotel, the staff are excellent and super friendly. The room was extremely clean and everything was at hand. We enjoyed a lovely meal in the Mint Restaurant and our server Felicia was so friendly and knowledgeable about all the items on the menu.
Breakfast was also excellent and the service was great too.
The views from our room were excellent.

Room tip: We missed out on the spa area as it was undergoing renovations but it wasn't an issue.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Richard H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 10 September 2024

Dear C4625BOrichardh,

Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.

Sincerely,
Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2024

My second time staying at Taj, once again from check in to end of my stay, everything was perfect. Bed was so comfortable, coffee in room and at breakfast best ever, I even now buy the hausbrau brand for home because of my last stay here. Breakfast was wonderful so much food and also gluten-free bread and almond milk was available. Would highly recommend, staff professional and friendly, drinks at the bar top notch.

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LeoneArendse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 10 September 2024

Dear leoneArendse,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2024

An amazing trip to Cape Town and the Taj hotel was why it was so special. Everyone we met at the hotel was so friendly and accommodating, especially Dale Scholtz and the entire concierge team. We had a travel delay, and they were able to reschedule our tours on short notice. They also provided us with updates on the sites that were open or closed due to inclement weather. Their recommendations provided a once in a lifetime experience. They were also very honest with their opinions of what we were thinking about doing. We appreciated that so much. The hotel is in a great location and the rooms are spacious, comfortable and very clean. The breakfast buffet was delicious and provided lots of options. We hope to go back to South Africa and will stay at the Taj again!

Date of stay: July 2024
Trip type: Travelled with family
Thank Jan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 10 September 2024

Dear janbl3903AL,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2024

### Review of Recent Stay at Taj Cape Town

**Overall Impression: ⭐⭐⭐☆☆ (3/5)**

Having had a remarkable experience at the Taj Palace in Mumbai, I was eager to try out the Taj Cape Town during my hoilday to Cape Town . However, my stay fell short of the expectations set by my previous experience.

#### Booking and Arrival:
The booking process through Booking.com was straightforward, and I appreciated the option to specify my arrival time as 1:00 PM. I promptly received confirmation that check-in was at 3:00 PM, and the hotel would do its best to accommodate my early arrival.

Upon arriving just after 1:00 PM, I was greeted warmly by the doorman, who assisted with my luggage. The check-in process began amicably, with a young gentleman providing me with a warm cloth to freshen up. However, I was disappointed not to be offered a welcome drink—a small touch that could have enhanced my arrival experience.

#### Dining Experience:
After checking in my bags, I went to the main bar, Mint, for a drink and snack since I hadn’t had lunch. The service was shocking; it took over 30 minutes for someone to acknowledge me, and when I finally placed my order for a glass of Beyerskloof Pinotage and chicken wings, the wait for fulfillment was painfully long.

Unfortunately, my first choice of wine was out of stock, as was my second choice. When finally directed to the Dimersdaal Pinotage, the chicken wings arrived looking hastily prepared and lacking the garnishes described in the menu. When I flagged this to the waiter, I didn’t receive any introduction or engagement, which made the experience feel impersonal.

#### Check-In and Room Conditions:
I returned to the desk at 3:20 PM, where a polite young lady informed me my room was not yet ready. After a brief wait, I was finally shown to my room. However, I was disappointed to find my bathtub unclean, with a long strand of red hair present—a stark contrast to the expectations for a luxury hotel.

Despite this, I must commend Ntombi from housekeeping, who was extremely professional in assisting with my laundry and shoe polishing. Unfortunately, upon returning home, I discovered that my clothes had shrunk after washing, which could have been avoided had I chosen dry cleaning.

#### Breakfast Experience:
Breakfast on my first day was particularly underwhelming. The hostess greeted me and took my room number but the service was akin to what I would expect at a two-star establishment. My hot porridge took over 20 minutes to arrive, and my order for a chicken sausage resulted in being served bacon and three sausages instead of one. Although the waitstaff acknowledged their mistakes, I found the service to be lacking in basic training and guest engagement.

On the second day, my experience improved slightly when a manager took notice and made helpful recommendations, including the delicious aloo paratha.

#### Facilities:
On a positive note, the hotel's facilities, including the gym and indoor pool, were excellent. The spa was another highlight of my stay; from booking to treatment, it was a stellar five-star experience that I would highly recommend.

### Conclusion:
While the Taj Cape Town has the potential to match the exceptional standards of its sister property in Mumbai, there seems to be a significant lack of training and effective communication among the staff. The few positive experiences I had were overshadowed by several disappointing aspects of service. I would strongly recommend focusing on staff training and quality control to elevate the overall guest experience. At this time, I can only recommend the spa and select hotel amenities.

Thank you for the opportunity to share my feedback!

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LeeandranG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 22 August 2024

Dear LeeandrenG,

Thank you for taking the time to share your feedback and we are committed to addressing the issues you encountered during your stay.

Thank you for taking my call and once again we do apologize for the service encountered.

Sincerely,
Team Taj Cape Town

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