We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
US$125
View deal
Free cancellation until 21/09/24
Booking.com
US$208
View deal
Free cancellation until 21/09/24
Agoda.com
US$115
View deal
Hotels.comUS$125
TravelocityUS$125
eDreamsUS$129
View all 17 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (2 537)
Filter reviews
2 537 results
Traveller rating
1 805
486
142
49
55
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1 805
486
142
49
55
Show reviews that mention
All reviews bombay brasserie mint restaurant jiva spa table mountain range rover the club lounge in room dining valet parking excellent hotel company gardens mountain view concierge desk turn down service south africa shuttle service free shuttle bo kaap
Selected filters
Filter
Updating list...
23 - 28 of 2 537 reviews
Reviewed 26 April 2021 via mobile

I am still at the Taj as I wrote this review, waiting for my taxi to the airport. My son and I stayed for a single night benefiting, to the hotel's cost, from a Covid-related aggressive price discount. But despite the modest cost, the product was 100% full 5*. Service is the Taj hotel groups mantra and I have really never seen it displayed as well as here. My son asked whether we'd come back 'if it was another special offer' and I volunteered, and meant it, that I'd come back at full price. Excellent hotel. Ubers are everywhere, so the very central location is also a huge bonus although after-dark walks should be avoided.

Date of stay: April 2021
Trip type: Travelled with family
Thank rmpott
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 6 July 2021

Dear Guest,

Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2021 via mobile

Stayed at the Taj for a week in a Suite with Table Mountain view. The package came with breakfast, which was incredible. So much delicious options. We had a nice holiday at the Taj Cape Town, the team was friendly and polite. The view from my suite was amazing, you could see Table Mountain. Cape Town was fun, we did different excursions such as wine tour of stellenbosh wine region, tour of table mountain, tour of the 12 apostle mountain. There is so much to do! Will definitely come back.

Date of stay: May 2020
Trip type: Travelled as a couple
Thank EAJSey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 6 July 2021

Dear Guest,

Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2021 via mobile

We went through the check in procedure and was then advised our room wasn't ready on arrival. This was after 2pm. We were asked to come back later and on our insistence was told to come back in an hour. On our return Veronique who checked us in totally ignored us. She was busy with other guests and did not have the decency to acknowledge our presence. Even subsequently she never made any eye contact. We were not introduced to the services and amenities that were available A very poor reflection on a 5 star establishment. As for breakfast it was a complete disaster. It appears that the hotel was fully booked and the staff was overwhelmed. .
The concierge service was very good and the rooms were nice, despite the furniture looking a bit tired

Date of stay: April 2021
Trip type: Travelled as a couple
Thank aessack
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TAJ Cpt, Owner at Taj Cape Town, responded to this reviewResponded 6 April 2021

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindly contact me on gm.capetown@tajhotels.com to discuss.

Sincerely,

Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2021 via mobile

For a 5 star hotel service is pathetic
At breakfast you have to wait more than 45 minutes for a fried egg

Went out for the day and got back at 17:30 and rooms not cleaned

House keeping Manger not aware rooms not cleaned

Date of stay: April 2021
Trip type: Travelled with family
1  Thank gerishas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TAJ Cpt, Owner at Taj Cape Town, responded to this reviewResponded 6 April 2021

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindly contact me directly on gm.capetown@tajhotels.com to discuss.

Sincerely,

Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2021

This was an experience that I would be very happy to repeat! Wonderful location with an international aura that has excellent amenities, such as a superb spa with holistic treatments which make you feel extremely pampered. Delicious food with caring service, the Bombay Brasserie is a restaurant that I could return to again and again for an authentic Indian table with all the aromatic spices and flavours which are so pleasurable.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank Showcook
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TAJ Cpt, Owner at Taj Cape Town, responded to this reviewResponded 6 April 2021

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews