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Reviewed 16 September 2016

We stayed a week with our family in May. The service, location, value for money, and the hotel itself were outstanding and my husband as a former hotelier is very hard to please!
We would recommend this hotel to anybody and we would definitely stay here if we were to visit Cape Town again.
My husband generally dislikes buffets but the quality, selection and service at breakfast was exceptional.

  • Stayed: May 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank RosemaryBVictoria_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAJ C, General Manager at Taj Cape Town, responded to this reviewResponded 29 September 2016

Dear Valued Guest,

Thank you for taking the time out to share your feedback which we will certainly convey to our team.

We look forward to welcoming you back to Taj Cape Town whenever you are in the city the next time.

Kindest Regards,

Sanjay Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2016

South Africa is a country of contrasts. When it comes to customer service, you get the worst and the best...and you don't always know beforehand which it's going to be. But staying in the Taj, is was five star service all the way. Of course not only the service....the rooms were huge and beautifully furnished, the in-house restaurant great, amazing breakfasts...in short, we have nothing negative to say about the centrally located hotel. We stayed there for three days and also happened to celebrate our wedding anniversary there. Somebody in our group (still a mystery as to whom the culprit/s were) dropped the word and when we got to our room after a dinner at a nice restaurant, the bath was filled with warm water and the petals of what must have been a hundred roses. Next time I'm in Cape Town, we will definitely stay in the Taj again! We travel a lot and the Taj rates as one of the best we have ever been to.

Room Tip: Not all rooms has a great view. Ask for room with a view of Table Mountain.
  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank reno2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAJ C, General Manager at Taj Cape Town, responded to this reviewResponded 29 September 2016

Dear Valued Guest,

Thank you for taking the time out to share your feedback which we will certainly convey to our team.

We look forward to welcoming you back to Taj Cape Town whenever you are in the city the next time.

Kindest Regards,

Sanjay Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016

Staff was well trained. Hotel was clean, updated and possesses fantastic views of Table Mountain! Located within walking distance of many of central Cape Town attractions, and concierge was extremely helpful in making arrangements for day trips. I felt pricing was a bit on the high side for what you got (room were not over-the-top luxurious nor extremely large), but it was during high season, so I take that into consideration. Overall, I would definitely return to this hotel if we were to revisit Cape Town.

Room Tip: Request view of Table Mountain
  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank UptownDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAJ C, General Manager at Taj Cape Town, responded to this reviewResponded 16 September 2016

Dear Valued Guest,

Thank you for taking the time out to share your feedback which we will certainly convey to our team.

We look forward to welcoming you back to Taj Cape Town whenever you are in the city the next time.

Kindest Regards,

Sanjay Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2016

The Taj Cape Town is conveniently located in the CBD. Upon arrival we were promptly checked in and were escorted to our room. The suite was spacious and comfortable. The breakfast was marvelous and there were many items to choose from. The fitness center was modern and clean and also offered a lap pool. Overall the hotel offered terrific service, I would definitely stay here again.

Room Tip: Request a northern facing room with views of Table Mountain
  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 811timothya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAJ C, General Manager at Taj Cape Town, responded to this reviewResponded 16 September 2016

Dear Valued Guest,

Thank you for taking the time out to share your feedback which we will certainly convey to our team.

We look forward to welcoming you back to Taj Cape Town whenever you are in the city the next time.

Kindest Regards,

Sanjay Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016 via mobile

We visited Cape Town as a family and stayed with taj. It was a very small property as per taj standards however the rooms were pleasant as comfortable. The buffet was very nice and the manager of the restaurant was very warm and hospitable. We had great experience at breakfast. The restaurant Bombay Brasserie was nice but the service was a little disappointing. They delivered wrong food to our room and we had to keep waiting for the food we actually ordered and it took forever to come and the children slept by the time it got delivered. The restaurant manger apologised and promised the food will not be charged for that night because of their mistake. The restaurant was overpriced still we continued going next day as well. By the time we checked out, they had actually added the bill from the night they promised they won't. We didn't make a fuss but it kind of put us off.
All in all it was nice at hotel but the restaurant Bombay brasserie gave us disappointing service.

Stayed: May 2016, travelled with family
Thank bangeindhoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAJ C, General Manager at Taj Cape Town, responded to this reviewResponded 16 September 2016

Dear Valued Guest,

Thank you for taking the time out to share your feedback which we will certainly convey to our team so that the same does not recur.

We look forward to welcoming you back to Taj Cape Town whenever you are in the city the next time.

Kindest Regards,

Sanjay Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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