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Reviewed 13 May 2018

Enjoyed as usual. Great team, Great location, Lovely facilities, Calm, Quiet, Peaceful, all what you need for a nice relax on vacation or business trip. I've been here already 5 times and I'm not going to check any other option.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
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    • Service
Review collected in partnership with this hotel
Thank amirnagar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheHyde777, General Manager at The Hyde All-Suite Hotel, responded to this reviewResponded 24 May 2018

Dear amirnagar

Wow... Thank you for your feedback and continuous support.

We are very pleased to see you enjoy your time with us and look forward to your next visit with The Hyde Family.

Kind Regards,

Leon Knoetze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

My stay at the Hyde Hotel this April with my mum and sister could not have been a better experience. It is truly a great place for accommodation while holidaying in the beautiful Cape Town, its ambience truly encapturing the real essence of South Africa. Although it is a smaller hotel from the outside, it’s amazing and cooperative staff absolutely made up for anything that seemed short. Richard, the concierge manager and driver was of great help and was probably the main reason our holiday was completely easy and enjoyable. Thank you for driving us everywhere from the Waterfront all the way to the Aquila Safari Richard :) Also, thank you to the rest of the staff who made our stay so brilliant. To anyone interested in staying in the Hyde Hotel, feel completely relaxed in your decision as its staff will ensure that you have a relaxing and comfortable stay with a delicious free breakfast buffet and by being at your service whenever you want. Thank you for the great service The Hyde Hotel you made our holiday absolutely flawless.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AzraAlam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheHyde777, General Manager at The Hyde All-Suite Hotel, responded to this reviewResponded 24 May 2018

Dear AzraAlam

Thank you so much for your review.

We are delighted to see you enjoyed your time with us.
I am sure The Hyde Team will be happy to see that their hard work does not go unnoticed.

We look forward to your next visit to The Hyde Hotel. Please contact us direct for best available rates.

Kind Regards,

Leon Knoetze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

Let me start of by saying that this place is the true essence of a boutique hotel, very stylist with a very mod look. It was my anniversary and they did a lovely romantic turn down for us. What makes me give it a 3 star & not more.. was the shower that needed to be cleaned and when we checked in the bedding had a thick greasy stain on it but was changed the next day, they don't change beddings daily either. But what had I found unacceptable was the breakfast - They don't cater to kosher or Halaal guests. All they had were pork sausages & bacon on the hot meals (in the meat), I asked if they could make me something and all they could give me was fried chicken nuggets. so I asked for an omlette - that was extra charge, the cappuccino was extra charge . I was met with a lot of No's and extra charges at breakfast. Greasy fried eggs & 3 chicken nuggets is not breakfast. All the cakes and pastries are woolworths goods just put onto platters and not fresh. If food is not your thing - this place is perfect. However there are some nice restaurants walking distance away .

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank vidzFrank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheHyde777, General Manager at The Hyde All-Suite Hotel, responded to this reviewResponded 24 May 2018

Dear vidzFrank

Thank you for your review and for staying with us at The Hyde Hotel.

I would like to apologize for the less than satisfactory experience you had with regards to food. We will address this with our suppliers. Please also let us know before arrival of any dietary requirements as we always try and assist with this before the guests arrive.

Our breakfast changes daily with Bacon and Eggs always being on the buffet, however we will always try cater for our halaal or kosher guests.

Our bed linen unfortunately cant be changed daily due to water shortages in the Western Cape currently, however I will address the marks with our Housekeeping Manager as this is certainly not the standard.

We value your feedback and thank you for staying with us and hope to be of service to you again in the near future.

Kind Regards,

Leon Knoetze

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Reviewed 10 May 2018

We stayed at The Hyde for a week and by the time we went home -it felt like leaving friends and family. Lovely accommodations and lovely people. I would highly recommend this place for personal or business travel. Breakfasts are wonderful as well.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with this hotel
Thank diannewr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheHyde777, General Manager at The Hyde All-Suite Hotel, responded to this reviewResponded 24 May 2018

Dear diannewr

Thank you for taking your valuable time in sharing your feedback. I am pleased to note that your experience at The Hyde met your expectations and that you had a pleasant and comfortable stay with us.

I have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours, which motivates us to achieve higher levels of services and standards.

We would love to welcome you back in the near Future.

Kind Regards,

Leon Knoetze

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Reviewed 7 May 2018

I enjoyed my stay on this Hotel. everything was just perfect. the location is amazing and there is lot of small shoppings just around the corner. the staff are very friendly and the bed very comfortable. the only thing they must improve is more options in the breakfast

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HC_Helder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheHyde777, General Manager at The Hyde All-Suite Hotel, responded to this reviewResponded 8 May 2018

Dear HC_Helder

Thank you so much for your review and for staying with us at The Hyde Hotel.

We are very pleased to see you enjoyed your time with us and that you had a comfortable stay.

We would love to welcome you back in the near future :)

Kind Regards,

Leon Knoetze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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