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All reviews sea point woolworths food lion's head hotel is situated rooms are spacious pleasant stay breakfast was excellent spar reception seagulls
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Reviewed 8 March 2021

The staff and management have gone over and beyond what was required to make my stay a memorable and comfortable one. The hotel is conveniently located with spacious comfortable rooms with sea views.
I will definitely be back.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RoshanSookdeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martine WOOD, General Manager at New Kings Hotel, responded to this reviewResponded 30 March 2021

Thank you for taking the time to complete the survey about your stay at New Kings Hotel. We always appreciate hearing feedback about the service that we provide, and your comments, have been taken to heart. We are delighted that we met with all your service expectations.
We are in the middle of refurbishment, equipping and upgrading to further improve the comfort in our rooms.
Our restaurant and conferencing facility will be re- launched in June this year and apologize for these services not being available in the hotel at the moment.
New Kings Hotel is in the heart of Sea Point, walking distance from the sea point promenade surrounded by eateries and restaurants with many more attractions. Please enquire with us regarding these services at your next booking.
We hope to see you at New Kings Hotel again soon!
Kind regards,
Martine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2021

This was an amazing place to stay, for a nice pleasant and peaceful getaway. However the quality of the tv channels was a bit disappointing. Very limited with regard to channels and picture quality was bad but other than that everything else was awesome.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sodieqohsmith44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martine WOOD, General Manager at New Kings Hotel, responded to this reviewResponded 30 March 2021

Thank you for taking the time to complete the survey about your stay at New Kings Hotel. We always appreciate hearing feedback about the service that we provide, and your comments, have been taken to heart. We are delighted that we met with all your service expectations.
We are in the middle of refurbishment, equipping and upgrading to further improve the comfort in our rooms.
Our restaurant and conferencing facility will be re- launched in June this year and apologize for these services not being available in the hotel at the moment.
New Kings Hotel is in the heart of Sea Point, walking distance from the sea point promenade surrounded by eateries and restaurants with many more attractions. Please enquire with us regarding these services at your next booking by contacting us.
We hope to see you at New Kings Hotel again soon!
Kind regards,
Martine
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020

Good location, staff friendly. rooms ok - IF YOU CAN GET INTO THEM. The electronic key machine was not working so they could not give us (2 couples) keys to our rooms. They had to send a staff member with a device to "break into the rooms". This takes at least 5 mins. So you you have to wait while the man plays with codes he punches into the device. You go to breakfast, the man has to "break in again" when you return to the room. Too bad if other people finished breakfast just before you, you just have to wait your turn until they "break in again". Woe betide you if you leave your romm and have forgotten something. You have to go back to reception, get the man with the device and "break in again" This has been going on for 4 days. No end in sight. They promise it will be fixed ever day. STAY AWAY FROM THIS HOTEL UNLESS YOU LIKE STANDING AROUND OUTSIDE YOUR ROOM WHILE THEY FIND THE MAN TO "BREAK IN" . The staff are apolegetic but its not their fault. The management are incompetent - no back up, or they havent paid the key card company so they wont deliver a new key card machine,

Room tip: Extension to the building with jack hammers going on all day. they stop around 5pm.
Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
Thank tcgro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martine WOOD, General Manager at New Kings Hotel, responded to this reviewResponded 30 March 2021

Dear tcgro, Thank you for taking the time to complete the survey about your stay at New Kings Hotel. We always appreciate hearing feedback about the service that we provide, and your comments, have been taken to heart. We would like to apologize for all the inconvenience regarding your room card key. The hotel is under complete new management since January 2021 and many issues are being addressed including the key cards. A New card key system has been ordered for the entire hotel but due to covid19 we still have not received it. We need to show empathy, patience understanding to our supplier from Spain. Due to the world being closed down, we are still in the waiting for the delivery, but we are continually following up with our supplier. In the interim we make use of our re-initializing machine to reset our doors, which is the normal process, this does not mean we are breaking into the rooms!!
We are in the middle of refurbishment, equipping and upgrading to further improve the comfort in our rooms.
Our restaurant and conferencing facility will be re- launched in June this year and apologize for these services not being available in the hotel at the moment.
New Kings Hotel is in the heart of Sea Point, walking distance from the sea point promenade surrounded by eateries and restaurants with many more attractions.
We hope to see you at New Kings Hotel again soon!
Kind regards,
Martine
General Manager




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020 via mobile

Perfect location. Close to myCiti bus stops. Rooms very spacious. Lovely large bathroom. Above a shopping center with a Woolworths food. Breakfast basic but not bad. Free parking. Whole experience value for money.
Negatives: reception tacky, housekeeping team needs serious attention in terms of service and training. Some staff unfriendly and unprofessional. Not enough towels in room, even after asking. Cot not in room, even after pre arranging. Tabels at breakfast were not fully set, some in need of spoons, cups etc. I had sent emails asking questions about transport etc and never received replies.

Date of stay: February 2020
Trip type: Travelled with family
Thank kimberlysam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2020

We stayed for five nights and we found our very large room to be perfectly equipped, with a safe, a fridge, tea making equipment, wifi, a very large bath tub, a shower and even a desk. It was also commendably quiet. There is no grand entrance, but the service is good and the breakfast is varied and substantial. We had a hire car, so the free underground parking was very useful.
There are many restaurants nearby and the area felt very safe.

Date of stay: January 2020
    • Value
    • Location
    • Service
Thank robprior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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