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“An awesome stay”

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SunSquare Cape Town City Bowl
Ranked #64 of 110 Hotels in Cape Town
Reviewed 4 September 2017

Everything was fabulous. Room was modern and stylish and everything is NEW!! We've got a room on the 11th floor with breathtaking views. The rooftop is stunning for relaxing with a cocktail or if you just want to chill. The loungers are lovely. The staff is very, very friendly...Keke, Lithe, Xola, Thandile, Vuyo, Sandile. The food at Vigour & Verve was very good. Highly recommended.

Room Tip: 11th floor with stunning views
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  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jacolene_versfeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandresh S, General Manager at SunSquare Cape Town City Bowl, responded to this reviewResponded 1 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for your wonderful comments.

We truly appreciate you taking the time to recognize individual staff members by name. We understand the importance of service in an environment where there is so much choice, and it is rewarding to hear that our staff is delivering on our promise.

I would like to thank you for choosing to stay at the new SunSquare Cape Town City Bowl and look forward to your next visit.

Warm regards
Chandresh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 76 of 80 reviews

Reviewed 3 September 2017

We booked an overnight stay for 2 adults and our daughter. Love the modern decor and drsign. We were well received and didn't mind the wait as the hotel only opened the day before. The room was functionally designed and decorated. Your room keycard becomes the key to keep the lights on in the room. It also does not allow outside guests to access the floors , you need to verify where your floor destination with your card. Not so great if you use the dail and collect service and someone wants to stay behind in the room as you need the card to navigate your way around the hotel.Our room had a beautiful view on the 9th floor and was ready on check in. Staff was very helpful and friendly. Breakfast was a bit of chaos with seating arrangements as they did not have enough seating. Walking distance to Spar for snack supplies. 14th floor bar and pool area is not too family friendly considering kids. It's more a cool down pool for adults. Views are breathtaking from there and the loungers are lovely.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chantel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandresh S, General Manager at SunSquare Cape Town City Bowl, responded to this reviewResponded 1 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for your valuable feedback.

We are in the learning phase and rest assured that we have learnt from our experience during breakfast. We have extended the seating area, and increased the staffing complement to ensure quicker turnaround times.

I would like to thank you for choosing to stay at the new SunSquare Cape Town City Bowl and look forward to your next visit.

Warm regards
Chandresh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

Fabulous, fantastic, fabulous. Centrally situated with escapes to wine lands, mountains or beaches in an instant, this hotel ranks number one in convenience and plush. Exquisite views from rooftop bar and swimming pool over land and sea, make certain that you are master over all you have come to enjoy. Marvellous accommodation with an enormous en suite shower begs you to enjoy the relaxing spa moments it's offers. Comfy beds, large screen TV and state of the art decor will put you in the pundits swats for even less. And the food served by the in house Verve and Vigour restaurant will keep you coming back for more. O happy day, why would one want to stay anywhere else when here is where it's at. Goon on you, SunSquare City Bowl, you've nailed it. So great.

Stayed: September 2017, travelled solo
Thank paulvmyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandresh S, General Manager at SunSquare Cape Town City Bowl, responded to this reviewResponded 1 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for your wonderful comments.

We truly appreciate you taking the time to give us such detailed feedback on all our offerings. We understand the importance of service in an environment where there is so much choice, and it is rewarding to hear that our staff is delivering on our promise.

I would like to thank you for choosing to stay at the new SunSquare Cape Town City Bowl and look forward to your next visit.

Warm regards
Chandresh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

My Husband and I stayed at the Sunsquare on the corner of Buitengracht and Strand Street. First of all the location is incredible. You can walk to Long Street and GreenMarket Square, you can uber to the Waterfront which is only five minutes away, everything you need is very close by. We were taken aback by the beauty of the lobby, it is super trendy and in vogue which we weren't excepting. There is an incredible hand carved city scape on the wall if you look up, quite a masterpiece. Check in and service was impeccable and fast. In order to access the lift you have to use your key card in the lift which made me feel very very secure and safe knowing only hotel guests can access the lifts, it also feels somewhat sci-fi and very new age when the lift talks to you:) Up to our room we went and arrived on our floor. Gosh everything is so new and trendy down to the floor numbers and hotel doors. Our room was a standard room and we were very happy with it. The furnishings are all very trendy and look like they are straight out of Elle Decor magazine. We were trying to figure out how to take the desk home with us :) Our favourite part of the room was the INCREDIBLE views from the floor to ceiling glass windows. We had lions head and table mountain at our fingertips and fell asleep and awoke with our curtains wide open to enjoy the views. While my husband watched football in the room, I snuck up to the 14th floor outdoor bar and lounged in my bikini with a 'Company Gardens' cocktail and a good book for hours. Heaven. We then sauntered down to dinner which is a South African inspired menu, very quirky and fun. Started with curried calamari which was tasty and moved onto fish which melted in my mouth, we actually asked the chef to come out so we could compliment him on the meal. Breakfast was also divine and check out swift. What an absolute pleasure it was to spend the night and we would highly recommend the new SunSquare hotel!

Room Tip: Ask for a room facing table mountain and lions head, you wont want to leave your room the views are...
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandresh S, General Manager at SunSquare Cape Town City Bowl, responded to this reviewResponded 1 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for your wonderful comments.

We truly appreciate you taking the time to give us such detailed feedback on all our offerings. We understand the importance of service in an environment where there is so much choice, and it is rewarding to hear that our staff is delivering on our promise.

I would like to thank you for choosing to stay at the new SunSquare Cape Town City Bowl and look forward to your next visit.

Warm regards
Chandresh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

SunSquare City Bowl is a new hotel that opened in August. A day before my arrival I received a call from the hotel confirming my booking and received an email from them as well. I really appreciated this extra mile they went as I usually call hotels myself the day before to confirm if everything is okay.

Check In: Smiles and happiness filled the hotel creating a feel good ambiance by the staff. Definitely the best welcome I received by a Tsogo Sun Hotel (sadly that's where it ended). Process was quick and easy.
Room: The room was awesome, modern touches, fresh look, The views are amazing. The room is comfortable with a spacious bathroom. Has it's own bar fridge as well.
Staff: Check in staff were great.
Housekeeping staff seem unhappy with their job, no smiles, no greetings and reluctant to fulfill requests.
General staff are friendly.
Breakfast: Not very attentive and willing to assist.
Reception and Maintenance: I asked reception to send someone to assist me with the heat settings on the aircon, lady said that someone from maintenance will be up soon, He never ever came. The bathroom extraction fan would not go off when the lights were switched off. I asked reception to send someone to check it out as it was difficult to sleep with the noise on all the time. The gentleman said that someone will be up shortly. He never ever came, had to spend the night with that noise.
Breakfast: Being a SunSquare, it is different to your Southern Sun. The variety is not that much but it does offer all that the Garden Court hotels offer. Staff are not very attentive to your needs and take long to clear the dirty crockery from your table.
Parking: Hotel does offer parking at a fee of R50 per night.
Pool: There is a pool on the 14th floor which is slightly larger than a splash pool but not child friendly.

The hotel is new, fresh and modern in a perfect location close to all tourist hot spots. The look and ambiance is great. Just need to work on the finer things to be an excellent choice for travelers.

Room Tip: Higher up floors facing the mountain.
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Mohammed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandresh S, General Manager at SunSquare Cape Town City Bowl, responded to this reviewResponded 1 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for your valuable feedback.

Please accept my sincere apologies for the service lapses you experienced. We understand the importance of friendly and efficient service in an environment where there is so much choice, and rest assured that we are addressing the areas highlighted by yourself.

I would like to thank you for choosing to stay at the new SunSquare Cape Town City Bowl and look forward to your next visit.

Warm regards
Chandresh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SunSquare Cape Town City Bowl

Address: 23 Buitengracht Street | Corner Buitengracht & Strand Street, Cape Town 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 110 Hotels in Cape Town
Price Range: R1 868 - R3 034 (Based on Average Rates for a Standard Room)
Hotel Class:3,5 star — SunSquare Cape Town City Bowl 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
The hottest new hotel in Cape Town city centre comprises 202 bright, modern and spacious bedrooms; standard rooms with queen size beds, family rooms each with 2 double beds, executive rooms & suites. After a busy day head to Vigour & Verve where great food and drinks are served all day long. Only minutes from the V&A Waterfront, the hotel has great connectivity with guest access to free WiFi throughout the property. Hip and fresh with a design edge, the bustling location of SunSquare Cape Town City Bowl inspires visitors to explore the city. The stylish 14 Stories Rooftop Bar is a welcome retreat for guests looking to relax in style and offers access to an outdoor pool deck overlooking Cape Town harbour and Lions Head. With panoramic views of Table Mountain the top floor located gym will satisfy guests looking to keep fit or work up an appetite before venturing out into the surrounding foodie district. The hotel has dedicated basement parking and meeting rooms are available. ... more   less 
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