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“Lovely hotel, except for our checkout experience...”

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StayEasy Cape Town City Bowl
Ranked #70 of 110 Hotels in Cape Town
Reviewed 18 September 2017

We had a lovely stay at the new Stay Easy on Bree Street. The staff were attentive, friendly and helpful. The breakfasts were great and the views from the rooftop pool are lovely.

Unfortunately, the events of our checkout-day soured the experience for us. Around 8:30 am, my wife had just showered and was laying on the bed. A random maintenance man simply unlocked and walked into our bedroom - stared for a second and then walked out.

A few minutes later he knocked again and said that our room was supposed to be empty. After assuring him that we were not an apparition and clearly someone *was* in the room, he apologized and left.

5 Minutes later, a Stay Easy employee rocked up and again, told us that our room should be empty. I told her how much I didn't appreciate being forced out of our room when checkout was only for 11 am. She apologized and left.

5 Minutes later, a cleaning lady rocked up to clean out our room and again, I had to tell her that the room was still occupied and she should come back later.

By this point, I was well annoyed and I went to reception and asked them to please spread the word to all employees that room 1547 was indeed occupied and to please stop just walking in and repeatedly knocking on our door trying to convince us that our room was meant to be empty.

They were as clueless as I was, on why this was happening.

We tried to relax and enjoy the last few hours of our hotel room stay, but by this point, we were too nervous to relax in case someone else just walked in with a master keycard so we were out of there by 9:30 am.

A very unfortunate result of what I can only guess was bad communication and/or management, that left a bad memory on this otherwise lovely new hotel.

Room Tip: Get as close as you can to the 15th floor, and go for a mountain-facing room
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank yellowllama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (63)
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39 - 43 of 63 reviews

Reviewed 16 September 2017

Having a function in town, we decided to stay over and StayEasy offered the best deal. Small but very comfortable room. Great bed and pillows. Complete block out curtained for comfortable sleep. Highly recommended.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank delanoshanonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 12 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for the positive feedback.

We are delighted that we delivered on your expectations, and look forward to welcoming you back in the near future.

Kind regards
Deidre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Fantastic venue for a 2-start hotel. Rooms very comfortable. We were a group of 16 and were allowed to use the breakfast area the evening to have take-out dinner. well worth a visit - will definitely visit again.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank georgerichardg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 12 October 2017

Dear Valued Guest

Thank you for taking the time to post a review and for your wonderful comments.

I am delighted that we delivered on your expectations, and look forward to welcoming you back in the near future.

Kind regards
Deidre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

After numerous calls regarding a booking query, was transferred to a duty manager called Lukhanyo Xengani raised my BP. He has no time for customers. The light came after he knocked off and I was assisted by a calm duty manager by the name of Nathan has the skills to listen and come up with a solution. He deserves a promotion, I dont think that I am the first customer who has been assisted by this man. I believe he loves what he does.

Room Tip: a very responsive duty manager, Nathan!
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Duduzile M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for the feedback as we do value these reviews.
We have noted your comments and glad to see that Nathan could assist as he is the Front Office Mnanager
We would also like to apologsie for the lack in service that was offered from Lukhanyo as we are striving on improving the skills.
Looking forward to welcoming you to Stay Easy in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

What a perfect location in Cape Town. Just 2 blocks away from Heritage square you are in between fantastic restaurants and night live. A breath of fresh air for affordable hotel accommodation in Cape Town. It only has minimal accessories but you don't need more in a budget hotel. All the rooms are double beds but the bedding and pillows are superior.The curtains seal better than some of the 5 star hotels to ensure not a slither of light comes through. Our room had an uninterrupted view of Table Mountain which made it a perfect stay in Cape Town. Although in the centre of Cape Town the hotel was very quiet and inside your bedroom you cannot hear the traffic at all. Would recommend this hotel any day

Room Tip: Rooms 1563, 1564, 1565, 1566 are rooms that I know have uninterrupted views of Table Mountain which...
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  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank TravelsmartDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for you recent review at Stay Easy.
We are pleased to note that we created great memories and value your feedback.

Looking forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about StayEasy Cape Town City Bowl

Address: 54 Bree Street | Corner Bree St. & Strand St., Cape Town 8000, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #70 of 110 Hotels in Cape Town
Price Range: R1 025 - R1 461 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — StayEasy Cape Town City Bowl 3*
Number of rooms: 297
Official Description (provided by the hotel):
With modern amenities, warm hospitality, a perfect location and a price that’s easy on the pocket, the newly opened StayEasy Cape Town City Bowl is an easy choice when deciding on where to stay in Cape Town. The hotel has 300 fresh and stylish bedrooms; twins with 2 single beds, standards with double beds. There are also wheelchair-accessible rooms. Located on the corner of Bree and Strand Street, business and holiday travellers alike can take advantage of the hotel’s proximity to the vibrant local restaurant scene, business districts and cultural sites with the popular V&A Waterfront only minutes away. The hotel offers dedicated and secure basement parking. StayEasy’s lobby is a comfortable place to relax or work with great WiFi connectivity and business guests have access to five well-equipped conference venues. Vigour and Verve, the in-house, all-day dining restaurant serves fresh and delicious coffee, meals and snacks & the top floor gym offers great views of Table Mountain. ... more   less 
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