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“Duty manager-Nathan”

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StayEasy Cape Town City Bowl
Ranked #70 of 110 Hotels in Cape Town
Reviewed 13 September 2017

After numerous calls regarding a booking query, was transferred to a duty manager called Lukhanyo Xengani raised my BP. He has no time for customers. The light came after he knocked off and I was assisted by a calm duty manager by the name of Nathan has the skills to listen and come up with a solution. He deserves a promotion, I dont think that I am the first customer who has been assisted by this man. I believe he loves what he does.

Room Tip: a very responsive duty manager, Nathan!
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Duduzile M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for the feedback as we do value these reviews.
We have noted your comments and glad to see that Nathan could assist as he is the Front Office Mnanager
We would also like to apologsie for the lack in service that was offered from Lukhanyo as we are striving on improving the skills.
Looking forward to welcoming you to Stay Easy in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (63)
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42 - 46 of 63 reviews

Reviewed 11 September 2017

What a perfect location in Cape Town. Just 2 blocks away from Heritage square you are in between fantastic restaurants and night live. A breath of fresh air for affordable hotel accommodation in Cape Town. It only has minimal accessories but you don't need more in a budget hotel. All the rooms are double beds but the bedding and pillows are superior.The curtains seal better than some of the 5 star hotels to ensure not a slither of light comes through. Our room had an uninterrupted view of Table Mountain which made it a perfect stay in Cape Town. Although in the centre of Cape Town the hotel was very quiet and inside your bedroom you cannot hear the traffic at all. Would recommend this hotel any day

Room Tip: Rooms 1563, 1564, 1565, 1566 are rooms that I know have uninterrupted views of Table Mountain which...
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  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank TravelsmartDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for you recent review at Stay Easy.
We are pleased to note that we created great memories and value your feedback.

Looking forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Aside from the friendly staff and very clean hotel, the location is perfect and I simply love the fact that the hotel offers tea and coffee stations in the room. This is hard to find in hotels abroad. The breakfast was also ideal, lovely and sufficient to start the day with.
Thank you.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 318adielj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for the awesome review on your most recent stay with us at Stay Easy.

We are pleased to see that it was a memorable one and looking forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

I was impressed with high quality of finishings, particularly in bathroom. Room was small (double bed) but adequate. Nice vibey part of town, but not noisy in hotel. Tourists beware that walking the streets at night can be dangerous. Our experience at the hotel restaurant, Vigour and Verve, was not good at all - strong management required to bring service and food up to an acceptable level. Staff in the hotel were very helpful and polite. I would recommend the hotel.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Jacky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for the feedback on your stay with us as we value all feedback both positive and constructive as we need to work on some of our service standards.

We have noted your comments about the restaurant and I can assure you it is one of our big training areas we are focusing on with the Food & Beverage Manager.
We are also pleased to note that you enjoyed the rest of the look and feel of the hotel.

Looking forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

A very pleasant stay in a well equipped hotel. The rooms, the views and the amenities are excellent. The breakfast offers everything one could want and the quality of the food and the service, equally as good. Without nit-picking, I can't think of anything that could be improved on. Good old fashioned service and value for money, nothing more, nothing less. Would I stay there again? Yes, anytime the budget allows!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank saraaE1195GJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre S, Manager at StayEasy Cape Town City Bowl, responded to this reviewResponded 16 September 2017

Dear Valued Guest

Thank you for the feedback on your most recent stay with us.

We are pleased to see that we crated great memories and looking forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about StayEasy Cape Town City Bowl

Address: 54 Bree Street | Corner Bree St. & Strand St., Cape Town 8000, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #70 of 110 Hotels in Cape Town
Price Range: R1 025 - R1 460 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — StayEasy Cape Town City Bowl 3*
Number of rooms: 297
Official Description (provided by the hotel):
With modern amenities, warm hospitality, a perfect location and a price that’s easy on the pocket, the newly opened StayEasy Cape Town City Bowl is an easy choice when deciding on where to stay in Cape Town. The hotel has 300 fresh and stylish bedrooms; twins with 2 single beds, standards with double beds. There are also wheelchair-accessible rooms. Located on the corner of Bree and Strand Street, business and holiday travellers alike can take advantage of the hotel’s proximity to the vibrant local restaurant scene, business districts and cultural sites with the popular V&A Waterfront only minutes away. The hotel offers dedicated and secure basement parking. StayEasy’s lobby is a comfortable place to relax or work with great WiFi connectivity and business guests have access to five well-equipped conference venues. Vigour and Verve, the in-house, all-day dining restaurant serves fresh and delicious coffee, meals and snacks & the top floor gym offers great views of Table Mountain. ... more   less 
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