Love the property and the people. Amazing room and comfort. Only negative issues were depending on room service which was very late
2 027
285
89
35
47
zebronmutungwazi
Harare Province, ZimbabweThe one & only experience
Review of One&Only Cape Town
Reviewed 08 Sept 2024
I enjoyed my stay the opulence and the reception was top notch. I loved the feel and ambiance it reminds me of the Rixo’s hotel experience in Abudabi.
Date of stay: September 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
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OneOnly CapeTown, Owner at One&Only Cape Town, responded to this review
Responded 5 weeks ago
Dear zebronmutungwazi,
Thank you for your wonderful feedback, we are thrilled that your stay was an exceptional one. It’s an honour to be compared to the Rixos Hotel in Abu Dhabi, and we are delighted that our ambiance left such a positive impression on you.
We look forward to welcoming you back for another memorable stay.
Best,
Anne Scott
General Manager
Thank you for your wonderful feedback, we are thrilled that your stay was an exceptional one. It’s an honour to be compared to the Rixos Hotel in Abu Dhabi, and we are delighted that our ambiance left such a positive impression on you.
We look forward to welcoming you back for another memorable stay.
Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 483)
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2 027
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14 - 19 of 2 483 reviews
rthau
Carmel, California
440114
Date of stay: September 2024
Review collected in partnership with this hotel
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1 Thank rthau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 5 weeks ago
Dear rthau,
Thank you for your kind words about our property and colleagues. We are delighted that you loved your room and found it comfortable.
We sincerely apologize for the delay you experienced with room service. Your feedback is invaluable, and we have addressed this issue to ensure a more timely service in the future.
We look forward to welcoming you back for an even better stay during your next visit.
Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Robinn S
Bucerias, Mexico
13044
via mobile 
We stayed 3 nights in August 2024. The rooms are absolutely beautiful with big luxurious bathrooms and hella amenities. The staff is extremely friendly and helpful in all areas of the hotel. The bar makes excellent craft cocktails and serves great food too. The breakfast buffet is extensive and delicious. I would highly recommend staying here, and look forward to trying One and Only in other locales. Service at its finest!
Date of stay: September 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 5 September 2024
Dear Robinn S,
Thank you so much for your glowing review! We are absolutely thrilled that you enjoyed your stay with us in August. It warms our hearts to know that you found our rooms beautiful and our amenities luxurious. Our colleagues take great pride in providing exceptional service, and it’s wonderful that you found everyone friendly and helpful.
We look forward to welcoming you back soon for another memorable visit.
Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stryker13gb
31
Stayed here for 3 nights during our stay in Cape town. The hotel is beautiful and modern. The rooms and bed were fantastic, very comfortable beds, well equipped and comfortable. We had an amazing view of the little harbor and table mountain. The hotel is centrally located in the waterfront and can walk to many places safely. its a great location for a base in cape town and its a very nice area that we felt safe at. 100% would stay here again when we visit cape town again. For the level of service, amenities, and location it was great value as well. My wife and I do tend to say on the nicer side of hotels and resorts and this one was perfect
Date of stay: August 2024
Review collected in partnership with this hotel
Ask Stryker13gb about One&Only Cape Town
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 3 September 2024
Dear Stryker13gb,
Thank you for this outstanding feedback! We are pleased that you and your wife feel that you made the right decision choosing us, and we are thrilled that you had such a wonderful experience.
We hope that you will both join us again soon for another exceptional visit.
Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GalaxyLA
6
Great hotel, great location, especially when the clouds clear and table mountain comes into view. Great access to the Waterfront area. Fantastic breakfast selection. All staff super friendly and helpful
Date of stay: August 2024
Review collected in partnership with this hotel
Ask GalaxyLA about One&Only Cape Town
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 3 September 2024
Dear GalaxyLA,
Thank you for visting us, and for sharing this wonderful feedback! We are pleased that your visit was an exceptional one, especially that our colleagues left such a wonderful impression on you.
We hope to have the pleasure of having you back soon for another memorable visit.
Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
traceyg25
Dubai, United Arab Emirates
125
via mobile 
What an amazing experience we had staying at the beautiful One & Only Cape Town. This was my first One & Only experience but I am sure it will not be the last. The attention to detail by ALL members of their team is truly exceptional. But in particular I would like to take the time to mention the following staff for their excellent level of service: Sam and Fambaza who were our breakfast hosts at Harbour restaurant and Isola. They were both extremely attentive and helpful and always welcomed us warmly to their restaurants. Navron on reception who was always there with a welcoming smile to answer any questions we had regarding our stay. Amelia and Zoe from Vista who went above and beyond to cater for our afternoon tea, even seating us in the most perfect seat with an exquisite view of Table Mountain, Zoe even reserved the same table for us when she knew we were returning for dinner. Filamon the host who was there each day to great us after our day of exploring, welcoming us back to the hotel with a genuine smile and enquiring about our day. And a special thank you to the concierge team for organising such an amazing trip around Cape Town in a helicopter, nothing was too much trouble and were genuinely happy to assist us with the booking.
This place is truly something special and I would encourage anyone who has not had the pleasure of visiting to do so. You arrive as a guest and leave as family.
Room tip: The afternoon tea and cocktails at Vista are a must try!
Date of stay: August 2024
Ask traceyg25 about One&Only Cape Town
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 27 August 2024
Dear traceyg25
Thank you so much for your wonderful review. We are truly grateful for your kind words and delighted that your first experience at One&Only Cape Town was so memorable.
It makes me immensely proud to know about the exceptional service provided by our colleagues! Your feedback is incredibly valuable to us, and we will ensure that your compliments are shared with the entire team, they will be beaming with pride hearing it! We strive to create a family-like atmosphere for our guests, and it is heartwarming to know that you felt this during your stay.
And rest assured, the table at Vista now has your name on it! We look forward to welcoming you back to One & Only Cape Town in the future and providing you with another exceptional experience.
Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC