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JulieHC2022
Orange Beach, Alabama

Far Exceeded our Expectations

5.0 of 5 bubblesReviewed 3 weeks ago
We just spent 4 nights at The One&Only and we didn’t want to leave. We’ve stayed at nice hotels before but this one far exceeded our expectations. The facility and rooms are what you would expect for a 5-star but the service was far above anything we’ve had in a hotel. The staff were genuinely engaged with all the guests, we were greeted with a smile from everyone and they all made sure we were happy and not in need of anything. We showed up for breakfast 20 minutes before they opened (without realizing it) and nothing was said except “we are sorry for not being ready” ! We are the ones that should be apologizing. The breakfast was spectacular, there wasn’t anything that was not available and my poached eggs were cooked perfectly every day. The rooms were large and comfortable, after we figured out how to work all of the lights! The bartenders, specifically Alton and his co-worker, (we didn’t get the young man’s name but he made a great whiskey sour!) took care of us each evening while we had drinks at the bar - wonderful service! The location is great, Table Mountain as a back drop and right near the waterfront, we also walked to the Bo Kaap neighborhood. A great place to stay, highly recommend.
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (2 454)
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3 - 8 of 2 454 reviews
Reviewed 3 weeks ago

The spa is an amazing experience
But the cherry on top was the whole staff and especially Elton the bartender. He makes the best Old fashion in all of S.A because of his experience.

I definitely recommend this place because of safety, Professionalism, and friendliness.

The food is amazing, the chef takes you through a journey of herbs and spices that will keep you wanting for more.

The steak and lamb are 100 percent worth it.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Signory M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 1 week ago

Dear signorym,

Thank you for staying at One&Only Cape Town. Reading your review has filled me with warmth and pride, I am very pleased to know you had a great experience with amazing food, warm and professional service, a memorable spa treatment and the best old fashioned in all of SA! Elton will be most excited to hear your feedback. Thank you again and we look forward to welcoming you back soon.

Best,
Anne Scott,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I was greeted by the sound of the piano and friendly faces, direct to my seat, with a view of Table Mountain and the water. The server Ashley made us feel at home and catered to us perfectly. His recommendations were much to my liking and his kind manner very much welcomed. We are definitely to return for more of such great service. Well done!

Date of stay: June 2024
Trip type: Travelled with family
Thank Sharné S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Visited for drinks in Vista Bar and the service was incredible. A manager took the time to show us the beautiful resort.

Truly out of this world. From entrance to exit the design value of the hotel and the welcoming and friendly service from the staff. 100%

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sherpa57446335905
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The BEST hotel in Cape Town. Beautiful, modern, with incredible service and attention to detail. Food was excellent at breakfast, the rooms were large and spacious. The spa was a delight with great facilities and one of the best couples massages we’ve had. Location is amazing, only a few mins walking to the V&A Waterfront. The front desk was knowledgeable and helped us secure tickets to visit Robben Island and then a helicopter tour, even after we checked out. It is among the best hotels we’ve ever stayed at.

Room tip: Don't skip the breakfast buffet!
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Louisa L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

Exceptional property with excellent service leveraging Whatsapp. It is pricey for level of “newness”. Many personal touches throughout; welcome gifts, snacks, candles, etc. The birds on the island would bother some. Nobu was top notch. The suite are huge. 710 is at far end of property with windows on 3 sides.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Brad A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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