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Jana T

The best anniversary!

5.0 of 5 bubblesReviewed 04 May 2024
We visited the Vista bar for a high tea. It was our anniversary, Zoey and Natalia made it so special! We had the best time and will definitely be back.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this review
Responded 04 Jun 2024
Dear B4756QQjanat,

Thank you for spending this incredible milestone with us! We are so delighted your afternoon tea experience was made special by Zoey and Natalia and we look forward to welcoming you back soon.

Best,
Anne Scott
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 483)
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46 - 51 of 2 483 reviews
Reviewed 2 May 2024

Recently stayed at the One and Only with friends from Texas. The Hotel came highly recommended by a South African friend.
We were not disappointed, the hotel was amazing with impeccable service throughout, particularly in the restaurants and bars. Everywhere we ate the food was delicious and the staff amazing, we were delighted when the Director of Food and Beverage and the General Manager Anne met us to check on our stay, this never happens in other hotels we have stayed in.
Very Friendly staff, beautiful rooms and views, and delicious food, what more could you ask for! Also, location is great, you can walk anywhere.

Thank you

Room tip: The Hotel rooms have great views and even entry level rooms are huge
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wayne020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 2 May 2024

Dear wayne020,

Thank you for staying with us and for taking the time to share your review. I am delighted to know your experience with us did not disappoint and that our level of service and food was amazing. Connecting with our guests is of utmost importance to me and I'm very pleased to know our meeting contributed toward a memorable experience for you. Thank you again and I look forward to welcoming you back soon.

Best,
Anne Scott
General Manager

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Reviewed 30 April 2024 via mobile

Stunning hotel with spectacular views.
Bar none some of nicest people we’ve ever met helped/served us. In particular, shout out to Ashley in the lounge and Kabelo our host. She went above and beyond for us. Highly recommend this hotel. You won’t be disappointed. Nobu was fantastic

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Jenkat1983
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 2 May 2024

Dear Jenkat1983,

Your words have brought warmth and pride to my heart. I could not be happier to know you had an outstanding experience with us and that our resort was able to meet all expectations in terms of facilities, views and of course, service. Ashley and Kabelo will be beyond excited to hear your feedback and know they contributed toward a memorable stay for you. Thank you for choosing One&Only Cape Town, we wait in anticipation to welcome you back soon.

Best,
Anne Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024 via mobile

We started our Africa trip with a few nights in Cape Town at the One and Only. It is a very large property - not intimate by any means , but very well managed with an efficient caring staff.

The location of the property is excellent, allowing easy access to sites and dining .

Our room was well appointed and had a very nice view of Table Mountain.

Dinner at Nobu was excellent.

I found no apparent flaws in this One and Only and would recommend if vacationing in Cape Town.

Date of stay: June 2023
Trip type: Travelled with friends
Thank katieG212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 2 May 2024

Dear KatieG212,
Thank you for staying with us and sharing some insights of your time at One&Only Cape Town. We are delighted to know you had a fabulous experience with us and were well taken care of by our team. I am deeply grateful for your recommendation and look forward to welcoming you back on your next trip to Cape Town.
Best,
Anne Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2024

Beautiful hotel. The service was great. The breakfast was AMAZING. The rooms were good. They had tea time, I think around 2 or 3, and that was delicious. You can walk to the mall on the waterfront from here. I loved the transportation service they provided us. The drivers were great and they even taught us some words in Afrikaans.

Room tip: Go to the breakfast it is amazing.
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ellastuff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 2 May 2024

Dear ellastuff,

Thank you for staying with us and taking the time to share your review. We are deeply grateful for your kind words and delighted to know you had an amazing experience and even got to learn some Afrikaans. We look forward to welcoming you back soon!

Best,
Anne Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024

A fabulous hotel just minutes from the Waterfront. We stayed in one of the bungalows by the side of the lake, incredibly well appointed, huge and spacious rooms with fabulous bathrooms and dressing area.

The main bar is fantastic with amazing views of Table Mountain, very comfortable and a nice menu and fab cocktails with live music most nights which finished a bit early than we would have liked as it was often very good. The breakfast was exceptional, everything that you could have wanted was available and more. We went to Nobu in the hotel which was very good and a fraction of London prices which was good!.

We only had 2 minor issues with our stay, firstly if you have even one measure from a bottle in your mini bar, they charge you for the whole bottle, some sort of sign in the mini bar would help to avoid this mistake. Also our card was pre-charged a nightly amount even though we had prepaid for everything as is often the case in these hotels ,but it took over 10 days after we arrived back in the UK to get it refunded after having to chase the duty manager a few times. Other than that, the staff could not have been more lovely, welcoming, friendly and professional helping us with re-booking our Robben Island trip due to bad weather and sorting a private driver for sightseeing trip. There are cars to take you from the hotel to restaurants/bars in the local area. There was a gym although it was a little limited for a hotel of this size but I understand they were renovating and it had been moved temporarily to what was a pool bar.

An outstanding hotel in breath taking location with the amenities and service to match.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WilliamsFamily51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnly CapeTown, Owner at One&Only Cape Town, responded to this reviewResponded 2 May 2024

Dear WilliamsFamily51,

Thank you for choosing One&Only Cape Town and taking the time to share your reflections of the experience. My team and I are pleased to know you had an exceptional stay with us enjoying our tranquil island and dining in Nobu and Vista Bar & Lounge. Please accept my sincerest apologies for the issues experienced during your stay, your feedback is greatly appreciated and will be shared with our team in Vista regarding live music, the In-Room Dining team to better communicate consumption of mini bar items and our Front Office team regarding communication of the incidentals pre-authorisation taken upon on arrival and efficiency of the refund process. I am delighted our concierge team were able to assist rebook your Robben Island experience and make arrangements for experiences and dining in the city. We look forward to welcoming you back soon and showing you our refreshed Fitness Centre to you.

Best,
Anne Scott
General Manager

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