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maddison59
Sydney, Australia

Excellent stay

5.0 of 5 bubblesReviewed 30 Sept 2019
This is a very well located five star hotel within walking distance to all the restaurants and shops at the waterfront. Our room was very comfortable and had a great view of Table Mountain. It's the staff here that make it a special place.They were incredibly professional, helpful and friendly. Many thanks to all of them and especially concierge Josh who made our stay here just perfect!
Date of stay: September 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this review
Responded 01 Oct 2019
Dear maddison59,

Thank you for staying with us and for taking the time to reflect on your experience with us at One&Only Cape Town. It is with great joy we read that you found us to be well located, our rooms to be comfortable and the views to be great as well as that our level of service was on par. Josh will be delighted to hear your feedback and know that he was able to contribute to a perfect stay! We look forward to welcoming you back soon.

Kind regards,
Richard Lyon
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 443)
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Traveller rating
1 991
283
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346 - 351 of 2 443 reviews
Reviewed 29 September 2019

Beautiful view of table mountain. Close walk to shops. Stayed on the island with big decks facing the water. Large comfortable rooms and beds. Would stay again when we return. Staff were so pleasant and accommodating. Felt very much at home.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank Kathy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 30 September 2019

Dear Kathy K,

Thank you for the review. We are delighted your experience with us made you feel like you were at home and that our team took great care of you as well as that you enjoyed our luxurious rooms and convenient location. We look forward to welcoming you back soon.

Kind regards,
Richard Lyon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2019 via mobile

I booked the restaurant in advance as it was for a birthday dinner. When we arrived we were warmly welcomed by the staffs who also did not forget to wish Happy Birthday. We were very well taken care by our waiter and were offered complimentary glass of sparkling wine. The food definitely hit the spot. Thank you to the team for a great dining experience.

Date of stay: September 2019
Trip type: Travelled with family
1  Thank 796johanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 30 September 2019

Dear 796johanh,

Thank you for choosing to celebrate such a special occasion with us and for taking the time to reflect on your dining experience at One&Only Cape Town. We are delighted the food hit the right spot and that you had a great dining experience. Our team will be elated to hear your feedback. We look forward to welcoming you back soon!

Kind regards,
Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019 via mobile

Have stayed twice at the One and Only; it is quite frankly the BEST hotel in Cape Town. The location on a marina, in the Waterfront, is absolutely the most perfect location. Every member of staff is friendly and goes above and beyond to make the stay more comfortable. Love the rooms overlooking the marina. Breakfast at Reuben’s is great. Will return again.

Date of stay: March 2019
Trip type: Travelled with family
1  Thank SUngie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 30 September 2019

Dear SUngie,

Thank you for returning to One&Only Cape Town, it was pleasure to welcome you back. We are elated to read that you had yet another incredible experience with us and that you loved the rooms as well as breakfast in Reuben's. We eagerly await your return!

Kind regards,
Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019

best hotel to stay in Cape Town. Location, service and everything about it is exceptional. The staff is attentive to your every need. Hotel makes you feel like your at home. No actually makes you feel like royalty,

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank michelleb467
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 30 September 2019

Dear michelleb467,

Thank you for the review. We are delighted your experience at One&Only Cape Town captured the true essence of everything we aim to achieve and that we were able to make you feel like royalty. We look forward to welcoming you back home soon!

Kind regards,
Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019

This is a very large hotel and therefore lacks the intimacy and personal service one expects at One and Only. It’s in a very good location for the V&A waterfront. Nice surrounds and large room (we were in an island suite) but as nice as it all is it lacked warmth. Bed was very comfortable and pillows soft. Bathroom was splendid

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank W1sue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 26 September 2019

Dear W1sue,

Thank you for taking the time to reflect on your experience at One&Only Cape Town. While we are pleased to read that you found our location to be good, bathroom to be splendid and our beds to be comfortable, we are deeply disappointed to read the level of service you experienced during your stay did not live up to expectation. We would like to express our sincerest apologies as this is not representative of the warm, friendly and personalised service that we are known for. We once again, thank you for staying with us and we hope to welcome you back in the future for a true One&Only experience.

Kind regards,
Richard Lyon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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