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R 22 623
Breakfast included
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Megan Harper

Awesome experience

5.0 of 5 bubblesReviewed 24 Sept 2019
My husband and I stayed at the One&Only the night before we got married on 30 Aug 2019. I cannot express my gratitude and love for the staff and property, they made us feel so welcome and as if we were the only guests there. On arrival we were met with complimentary wine and snacks along with balloons and a beautifully handwritten card in our room. Everyone from the valet person to the hotel manager knew who we were and what our special occasion was. We had an intimate nuptial planned for the following day with only 6 of us present and they glady allowed us to sign and seal the deal in the comfort of our room the next morning. At breakfast we were greeted with such warmth and a special surprise congratulatory dessert. We will never forget our experience at the One&Only,thank you so very much for having us and for making the beginning of our new and exciting journey that much more memorable. Warm and kind regards, Megan and Jody x
Date of stay: August 2019
Trip type: Travelled as a couple
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OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this review
Responded 25 Sept 2019
Dear Megan and Jody,

Congratulations on this incredible journey that you have embarked on. We are elated to have been able to be a part of such a momentous and joyous occasion, as well as that we are delighted we were able to make it so special for the two of you. We look forward to welcoming you back to One&Only Cape Town soon and we wish you all the happiness on this lifelong adventure.

Kind regards,
Richard Lyon
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 September 2019

Everything was first class and the staff could not do enough for us.
Large room, well appointed. Luxury courtesy car available when needed.
My favorite restaurant (NOBU) right in the hotel.
And with the strength of the US$ all was quite reasonable

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Paul C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 25 September 2019

Dear Paul C,

Thank you for taking the time to reflect on your experience at One&Only Cape Town. It is with great delight we read that everything was first class and on par with our standards as well as that you enjoyed our spacious rooms. We look forward to welcoming you back to Nobu, and One&Only Cape Town soon!

Kind regards,
Richard Lyon
General Manager

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Reviewed 16 September 2019

We has a 4 night stay here in a 2 bedroom suite on the island side of hotel. The room or 2 bedrooms interning with a huge dining rom and lounge plus kitchen to make simply the biggest suite I've been in - all seemed too huge for just the 4 of us!?!? The greeting from all staff as you arrive to checkin and from that point on is other worldly... everyone remembers or learns your names including the children for personal service and no one can do enough for you. The concierge team are simply outstanding as we had various challenges tasking them to return hire cars change an sort restaurant bookings and far more difficult in finding on site activities to entertain our 12 and 9 year old cherubs as they felt the kids club was too 'young' for them... nothing posed a problem and JOSHUA EGAN in particular (but all staff were great) took it upon himself to get my two paddle boarding cycling on water and decorating cakes before I could say 'cocktail of the day' please. He even escorted them to where they needed to be .... The staff here are gems! Negatives for us was quality of restaurant food in the evening at Reubans their main restaurant - it was basically empty (2 other tables in a vast restaurant; and the mediocre deforested food and super slow service in taking orders etc is the reason why... such a shame and money loser ...this could be so easily sorted!! There are so many awesome place to eat in Cape Towns waterfront ... don't bother waiting an evening by eating here!

Date of stay: August 2019
Thank Richard_Fiona
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 17 September 2019

Dear Richard_Fiona,

Thank you for taking the time to reflect on your experience at One&Only Cape Town and for sharing the details with us. We are elated to read our luxurious rooms and personalised service contributed to a great overall experience for you and your family. Joshua will be over the moon to hear your feedback, we cannot wait to share it with him.

We are deeply disappointed to read that your experience in Reuben's did not live up to the standard of excellence we have set and for this we sincerely apologise. We will be reviewing this in detail with the Reuben's team to ensure that no other guest will experience a similar shortfall.

Thank you once more for staying with us and for sharing your feedback with us. We hope to welcome you back soon.

Kind regards,
Richard Lyon
General Manager

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Reviewed 15 September 2019

stayed here as the base of our stay in the Greater Cape Town area for 5 days. the hotel is perfectly situated near the waterfront affording you great access to day and night activities in and around the waterfront. The security was exceptionally high and the staff was incredibly welcoming and hospitable. The only negative I would point out is that the lobby and decor is starting to look a bit tired and worn and its probably time for a spruce up.

Room tip: stay away from the wing over the Nobu restaurant as their venting is in need of repair & you can smell cooked food in the hallway.
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank MrRKL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 16 September 2019

Dear MrRKL,

Thank you for your review. We are pleased you enjoyed our convenient location as well as our security to be of a high standard and our service levels to be on par. We truly value your feedback and will take this into consideration moving forward. We hope to welcome you back soon on your next visit to Cape Town.

Kind regards,
Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019

We stayed here on the last leg of our honeymoon. What an incredible property to stay at- the room was gorgeous and spacious, the staff was incredibly friendly, and the dining options were great. In particular, we experienced one of the best staff members we've ever had while at the hotel that made our stay here stand out from every other resort-- Chene (spelling) who I believe is interning, provided services that one would expect from a seasoned hotelier. She went out of her way to create a personalized itinerary for my wife and I while visiting and then followed up twice personally to ensure it exceeded our expectations. Overall, we had an amazing stay here and would recommend it to others visiting cape town.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Ryan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 16 September 2019

Dear Ryan B,

Congratulations on your marriage, we wish you many joyous adventures together. Thank you for taking the time to reflect on your stay at One&Only Cape Town. We are delighted to have been able to create some fantastic memories for you on your honeymoon as well as that you enjoyed our luxurious rooms and dining options on offer. Chene will be absolutely elated to hear your feedback! Once again, thank you for staying with us and providing your feedback, we look forward to welcoming you back on your next trip to Cape Town.

Kind regards,
Richard Lyon
General Manager

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Reviewed 13 September 2019

What a perfect locale. Out our window was the perfect view of Table Mountain and the bustling city below. The room was quite large and comfortable with a separate soaking tub and shower, large bed and couch and very comfortable veranda. It became our oasis.

The breakfast restaurant was very good and the food was excellent. The bar was fantastic, and the bartender helped my wife and I try different types of SA gins. We loved it.

Our last night there, we sat at the sushi table in Nobu. The food was great as would be expected. But the friendliness and openness of the chef and wait staff, made us feel like we were in someones home. We sat there for two hours and frankly hated to leave.

This hotel is excellent

Date of stay: February 2019
1  Thank bharrison
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OneOnlyCapeTown, General Manager at One&Only Cape Town, responded to this reviewResponded 13 September 2019

Dear bharrison,

Reading your review has filled us with great delight. Thank you for taking the time to reflect on your stay at One&Only Cape Town. Our team strives to create phenomenal experiences for all our guests and it brings us great joy to know that we were able to achieve this with you.

We thank you for staying with us and we most definitely look forward to welcoming you back again soon for another luxurious experience!

Kind regards,
Richard Lyon
General Manager

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