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Reviewed 21 May 2018

Just love this hotel. The services levels are consistently great. I would rate it the best hotel in CT hands down. Everything from check in to departure was perfect as usual. Stay here 4-5 times a year and just love my stay here. Always!. Best location - walk to VNA and surrounded by the best that CT has to offer. Will be back soon. Regards, Rashin Maharaj

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rashinm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 23 May 2018

Dear Rashin M,

We appreciate the time you have taken to write this review, and are thankful for your continued loyalty to our resort! It is wonderful to hear that each time you visit you find the stay to be to your standards. We are happy to hear that you enjoy our unmatched location next to the V&A Waterfront, and the rest of Cape Town’s attractions! We await your next visit with great anticipation.

Sincerely,

Richard Lyon
General Manager

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Reviewed 21 May 2018

Great hotel in a great location. The Spar and breakfast were exceptional. The rooms are of a very high standard and provide luxury and comfort worth experiencing. Spar has wide variety of services and the staff there were wonderful.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank joekamasho
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 23 May 2018

Dear joekamasho,

Thank you for taking the time to write this review. Traveling can be a stressful endeavour, so having a restful spa for a tranquil, decompressing day is an amenity that we are glad to hear you decided to utilize. We hope that you decide to join us again in the future for another restorative spa session.

Sincerely,

Richard Lyon
General Manager

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Reviewed 20 May 2018 via mobile

Our third visit to O&O, but first experience of their world famous high tea. The ambience was great, soothing live performance. We met Clement on Friday night when we came for a drink at the bar. He promised to reserve us a table with a picturesque view - He kept his word!

We were introduced to Archie on Friday night. My wife has a specific taste for wine and offered her something that’s already her “regular” drink.

Phumi was our waiter for high tea! Is he knowledgeable. We intended to try 2 or 3 of their offering of 36 different types of tea. We ended up losing count of how many we tried. Phumi was great! Very passionate about what he does. Thank you guys! We’ll definitely pop in back again...

Archie, Clement and Phumi - you guys rock!! 🙌🏽

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank KayPeeZA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 23 May 2018

Dear KayPeeZA,

We appreciate your continued loyalty to One&Only Cape Town! We are delighted to hear that you finally indulged yourself with our Afternoon Tea experience. With so many teas available to taste, we are happy to hear that you took the opportunity to sample a broad variety. We will pass on your kind words to Archie, Clement, and Phumi; they will be overjoyed to hear that their service was met with such appreciation. We will keep teacups ready and waiting for your return!

Sincerely,

Richard Lyon
General Manager

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Reviewed 17 May 2018

We were a group of 10, we were welcomed the minute we walked through the doors and were all accommodated on the same floor. The rooms were amazing with views of Table Mountain. We had welcome gifts in the rooms with extras for the children, they had their own goodies! Celebration dinner at Ruebens again was amazing, although they were not aware of the special birthday they made up for it in a short space of time by presenting me a small birthday cake and a couple of bottles of champagne, wow did I feel special! The children enjoyed Kids Club, they did not want to join us at all, we were given the agenda for the week. Only problem was we did not have enough nights there after touring around Cape Town did not manage to visit the swimming pool and spa facilities. Definitely going back!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank plelitte
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 23 May 2018

Dear plelitte,

Thank you for taking the time to share this review. Everybody who walks through our door is to be treated with the highest level of hospitality, so it was our honour to make your party feel so at home. It is wonderful to hear that you found your celebratory dinner at Reuben’s to be such a memorable experience. We hope to see you again—the spa will be waiting!

Sincerely,

Richard Lyon
General Manager

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Reviewed 16 May 2018

I only wish we had longer to enjoy the hotel and especially the breakfast.

The staff were unbelievable - so helpful, from giving us bubble wrap, to extra lindt chocolates!

The room was wonderful with beautiful views of Table Mountain, and the food at Reubens was the best in Cape Town - we ended up eating there every night!

Thank you for a wonderful stay!! :)

Laura

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank L R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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