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“Excellent service”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #14 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 2 weeks ago via mobile

From the moment we arrived the one & only staff were excellent.
The service from the front desk to maids and management was fantastic.
The only possible negative was the grey pool area, I’m just old fashioned and like brighter colors in the sun.

Stayed: February 2018, travelled as a couple
1  Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 1 week ago

Dear Martin,

Thank you for taking the time to send us your feedback. We are delighted to hear that the service was excellent, as our staff works tirelessly to ensure all guests enjoy a memorable stay at our hotel. In terms of our pool’s aesthetic, we are disappointed that it does not quite align with your tastes; however, we do appreciate your thoughts and will take note for future reference. If you plan on returning to the area in the future, we hope that you choose One&Only Cape Town for your next South African escape.

Sincerely,

Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 weeks ago via mobile

Whereas I usually have a high opinion of the One&Only chain. I think that in Cape Town they don’t meet expectations. They just cannot compete with all the lovely boutique hotels and high standard bed and breakfast’s around. It is massive, there is no nice place to sit and work, and whereas the service is impacable, it is not very personal. In short not my cup of tea.

Stayed: March 2017, travelled on business
1  Thank tipje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 2 weeks ago

Dear tipje,

Thank you for taking a moment to leave us your valuable feedback. While we are happy that you enjoyed an overall pleasant experience, we regret to hear that your stay with us was anything short of a perfect one. We pride ourselves in providing genuine and personalized service for each of our guests, and we apologize if you felt this was not the case. We hope you will consider another visit to One&Only Cape Town, as we would love for you to experience a visit that more closely reflects our standard of excellence.

Sincerely,

Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Two friends and I visited this hotel for dinner and drinks. We went to the restaurant, Nobu, which definitely lived up to its reputation as one of the best restaurants in Cape Town. However, our dinner was far from the highlight of our experience. After dinner we ordered drinks from the bar and asked the bartender, Archie, to surprise us with his favorite drink. Instead of just making us the same drink, he asked his two fellow bartenders, Luba and Stephen, to also make their favorite drinks so that each of us would have a different special drink to try. The results were incredible, including fire, house-made alcohols and flavorings, and elaborate decor. In addition to their remarkable talent, Archie, Luba, and Stephen were extremely friendly and knowledgeable of the area informing us which bars to head to next. I will definitely return to this hotel, if not for the drinks then just to say hello to my new friends Archie, Luba, and Stephen!

Room Tip: Ask for Archie, Stephen, or Luba at the bar!
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  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank trogers1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 2 weeks ago

Dear trogers1996,

On behalf of our entire staff, thank you for choosing One&Only Cape Town. It was a pleasure to welcome you and your friends for a memorable evening, from the exquisite dining experience at Nobu to the delicious cocktails made by our exceptional bartenders. We will be sure to pass along your kind praises to Archie, Luba, Stephen and the rest of our team, as they will be delighted to hear that their friendly and attentive services exceeded your expectations. We look forward to your next visit and hope it comes soon!

Sincerely,

Richard Lyon
General Manager

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Reviewed 3 weeks ago

Its all in the title, I went with my boyfriend and his family to their homeland a few years ago and we stayed in this lovely hotel. We had stunning views of the Table Bay mountain from our room, the room was huge and had a beautiful bathroom.
We often ordered the milk tart sundae which was amazing and we enjoyed the pool area. We went on leisurely walks into the shopping mall which was a 10 minute walk from the hotel and had some delicious meals in the hotel.

The hotel staff were courteous and friendly, we loved talking to them and finding out about them. The gym was great and we enjoyed daily workouts.
Overall I really enjoyed staying in this hotel and found it very stunning.

  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Zhane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 2 weeks ago

Dear Zhane W,

Thank you for taking a moment to leave us such a lovely review. It was an honour to welcome you to our oasis in the heart of Cape Town, and it is heartwarming to hear that you enjoyed every moment of your visit. From the time spent in your luxurious private villa to the leisurely strolls along the harbour, we are delighted to know that your experience was an unforgettable one. The next time you are looking to get away, it would be our pleasure to provide you with another impeccable stay at One&Only Cape Town.

Sincerely,

Richard Lyon
General Manager

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Reviewed 3 weeks ago

Fantastic Hotel, excellent staff, excellent service, you must go to Cape Town it is one of the best places I have been too, and there have been many round the World......The Hotel has a fantastic view of Table Mountain and walking distance to the V&A Harbour, with some fab restaurants....

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jeremywilliamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 3 weeks ago

Dear jeremywilliamg,

We are grateful for your kind words and lovely review of One&Only Cape Town. We are absolutely delighted to hear that you consider our resort to be one of the best in the world! It was a pleasure to have you as our guest, and we look forward to welcoming you back for another impeccable experience. Should you need any assistance planning a future visit, please do not hesitate to reach out to us directly.

Sincerely,

Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#6 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range: R 7 221 - R 15 379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town

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