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Reviewed 6 February 2018 via mobile

Whereas I usually have a high opinion of the One&Only chain. I think that in Cape Town they don’t meet expectations. They just cannot compete with all the lovely boutique hotels and high standard bed and breakfast’s around. It is massive, there is no nice place to sit and work, and whereas the service is impacable, it is not very personal. In short not my cup of tea.

Stayed: March 2017, travelled on business
1  Thank tipje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 9 February 2018

Dear tipje,

Thank you for taking a moment to leave us your valuable feedback. While we are happy that you enjoyed an overall pleasant experience, we regret to hear that your stay with us was anything short of a perfect one. We pride ourselves in providing genuine and personalized service for each of our guests, and we apologize if you felt this was not the case. We hope you will consider another visit to One&Only Cape Town, as we would love for you to experience a visit that more closely reflects our standard of excellence.

Sincerely,

Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

Two friends and I visited this hotel for dinner and drinks. We went to the restaurant, Nobu, which definitely lived up to its reputation as one of the best restaurants in Cape Town. However, our dinner was far from the highlight of our experience. After dinner we ordered drinks from the bar and asked the bartender, Archie, to surprise us with his favorite drink. Instead of just making us the same drink, he asked his two fellow bartenders, Luba and Stephen, to also make their favorite drinks so that each of us would have a different special drink to try. The results were incredible, including fire, house-made alcohols and flavorings, and elaborate decor. In addition to their remarkable talent, Archie, Luba, and Stephen were extremely friendly and knowledgeable of the area informing us which bars to head to next. I will definitely return to this hotel, if not for the drinks then just to say hello to my new friends Archie, Luba, and Stephen!

Room Tip: Ask for Archie, Stephen, or Luba at the bar!
  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank trogers1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 9 February 2018

Dear trogers1996,

On behalf of our entire staff, thank you for choosing One&Only Cape Town. It was a pleasure to welcome you and your friends for a memorable evening, from the exquisite dining experience at Nobu to the delicious cocktails made by our exceptional bartenders. We will be sure to pass along your kind praises to Archie, Luba, Stephen and the rest of our team, as they will be delighted to hear that their friendly and attentive services exceeded your expectations. We look forward to your next visit and hope it comes soon!

Sincerely,

Richard Lyon
General Manager

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Reviewed 28 January 2018

Fantastic Hotel, excellent staff, excellent service, you must go to Cape Town it is one of the best places I have been too, and there have been many round the World......The Hotel has a fantastic view of Table Mountain and walking distance to the V&A Harbour, with some fab restaurants....

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jeremywilliamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 31 January 2018

Dear jeremywilliamg,

We are grateful for your kind words and lovely review of One&Only Cape Town. We are absolutely delighted to hear that you consider our resort to be one of the best in the world! It was a pleasure to have you as our guest, and we look forward to welcoming you back for another impeccable experience. Should you need any assistance planning a future visit, please do not hesitate to reach out to us directly.

Sincerely,

Richard Lyon
General Manager

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Reviewed 28 January 2018 via mobile

Staff are incredibly helpful and friendly, nothing is too much trouble. The rooms are superb and have the breathtaking view of table mountain. The spa treatments are good. We found the pool area a bit cramped, but the hotel is well located for walking around the V&A area and general local exploring.

We hope to return next year.

Stayed: January 2018, travelled as a couple
Thank Beverley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 31 January 2018

Dear Beverley S,

Thank you for taking the time to leave us your valuable feedback. It was a pleasure to have you as our guest, and we are delighted that you enjoyed a five-star experience. We are certainly proud of our exceptional service, luxurious amenities and stunning views, so it brings us great joy to hear that you appreciated these aspects of your visit. On behalf of our entire team, we look forward to welcoming you back next year for another unforgettable stay at One&Only Cape Town.

Sincerely,

Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

The One and Only Hotel is SUPERB in every single way! Each staff member greets you with a genuine happiness and a true desire to help you enjoy your stay. From reception, to concierge, to waiting and bar staff, to housekeeping and poolside staff, truly a credit to themselves and the hotel management team.
The breakfast buffet is beyond description, there is every single thing you could possibly desire, no matter where in the world you come from.
The rooms are luxurious in every sense of the word, with pillow, bath and scent menus. We were celebrating our 30th Wedding Anniversary and were given the most beautiful gift of sparkling wine and gorgeous chocolates ... such a treat!
On the day of departure our flight was late evening, and even though we had to check out of our Marina and Table Mountain view room, we were given another lovely room for the rest of our stay until we departed at 6pm ... truly generous and very very much appreciated by us.
We dined at Nobu and had a fabulous night. The afternoon tea with live music was just perfect. I really could go on and on as it is truly the best hotel I've had the pleasure to stay in.

Room Tip: The rooms with the view of the Marina and or Table Mountain are superb
  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank kiwigirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 31 January 2018

Dear kiwigirly,

On behalf of our entire team, thank you for choosing to celebrate such a special occasion with us. From your time spent in our luxurious guest rooms to your dining experience at Nobu, we are delighted to hear that your stay with us was exceptional from start to finish. We are especially honoured to be considered one of the best resorts you have visited! Whether for another celebration or just to get away, it would be our pleasure to welcome you for more fond memories at One&Only Cape Town.

Sincerely,

Richard Lyon
General Manager

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