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Reviews (1 838)
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Reviewed 30 December 2017

This holiday will be one of our most memorable moments to remember.Each and every staff member was amazing. Very warm and loving.
Special thanks to Prosper(guest relation)and Elton(bar) Miss you all

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vindhani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 11 January 2018

Dear Vindhani,

On behalf of our entire staff, thank you for choosing One&Only Cape Town. It was an honour to welcome you to our resort for the holidays, and we are delighted to hear that you enjoyed an impeccable experience in all areas. We wish you all the best in the new year, and hope to have the pleasure of welcoming you back for another unforgettable stay in Cape Town.

Sincerely,

Richard Lyon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017 via mobile

Stayed there with family for 3 nights.

The check in was effortless. The bar was great. There was even a kids area I keep kids busy. The pool was great and staff was fantastic. Kids friendly staff and willing to help.

A very enjoyable stay and will visit again.

Stayed: December 2017, travelled with family
Thank AmitK12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 11 January 2018

Dear AmitK12345678,

Thank you for sharing your wonderful review of One&Only Cape Town. It was a pleasure to have you and your family as our guests, and we are thrilled that you enjoyed a five-star experience from start to finish. It brings us great joy to hear that you plan on returning, and we are looking forward to providing you with another exceptional stay in the future.

Sincerely,

Richard Lyon
General Manager

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Reviewed 28 December 2017 via mobile

The Hotel is very well located, the service is not very capable, i believe maybe it is because they have a lot or rotation of personnel.

That can be a very difficult thing to solve in any Hotel. I don’t know if in Cape Town there are other options but I think you can maybe find it and not go to this one.

I’ve been to a lot of Ond and Only hotels throughout the globe, and believe this is the worst one.

I do not recommend this Hotel

Stayed: December 2017, travelled as a couple
Thank Santiago M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 11 January 2018

Dear Santiago M,

Thank you for taking a moment to share your thoughts with us. We are disappointed to hear that your experience at One&Only Cape Town did not live up to expectations, and we apologise for any shortcomings you may have encountered during your time with us. We ask that you please contact us at your earliest convenience, so that we may learn more about your recent visit. We look forward to hearing from you and, hopefully, restoring your faith in our resort.

Sincerely,

Richard Lyon
General Manager

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Reviewed 27 December 2017 via mobile

Stayed a few nights in the one and only recently in the island rooms , fantastic resort right in the middle of the waterfront precinct , the rooms were large and stylish and the service was impeccable , we had breakfast each morning in the island restaurant which was a bit more quiet than the main restaurant , we also ate at Nobu which is also a real treat , if you actually want to leave the resort you are surrounded by great bars restaurants and shops - the perfect place to treat yourself

Stayed: November 2017, travelled with family
Thank AM502014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 11 January 2018

Dear AM502014,

We appreciate your kind words and lovely review of One&Only Cape Town. It brings us great joy to know that you experienced nothing but the best in terms of service and accommodations during your time with us. We hope to have the pleasure of welcoming you back in the new year for another memorable stay in our oasis in the heart of Cape Town.

Sincerely,

Richard Lyon
General Manager

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Reviewed 25 December 2017 via mobile

The service has been impaccable. Great service delivered with a great sense of humour. One and Only is the place to be especially the vista bar and Reubens... 15 out 10 is my rating of Archy and his team..... highly recommend. Prices not out of range if you drinking normal wines

Stayed: December 2017, travelled with family
Thank Donovan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Lyon_01, General Manager at One&Only Cape Town, responded to this reviewResponded 2 January 2018

Dear Donovan C,

Thank you for taking a moment to leave us such a wonderful review. It is heartwarming to know that our team went above and beyond to ensure that your stay with us was an impeccable one. We will be especially sure to pass along your kind praises to Archy, who will be delighted to hear that his services exceeded your expectations. Should you find yourself in Cape Town in the future, it would be our pleasure to welcome you back for another memorable experience.

Sincerely,

Richard Lyon
General Manager

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