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All reviews lookout suite breakfast was delicious green point cold buffet small hotel small pool hotel is beautiful perfect stay within walking distance lovely room min walk dinner reservations signal hill room was large spent nights each morning stay in cape town
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Reviewed 10 November 2023

My wife and I had an amazing time on our honeymoon at the Tree House. Our room was the lookout which has a beautiful view overlooking the city and ocean. The staff is incredibly nice as well. 10/10 for sure!!

Date of stay: October 2023
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Zack A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at The Tree House Boutique Hotel, responded to this reviewResponded 23 November 2023

Dear Zacka

Thank you so much for your review and for choosing The Tree House Hotel for your honeymoon, we are delighted to have been part of this unforgettable holiday for the two of you.

Thank you so much for your 10/10, it really cannot get better than that! I have also shared your kind words with the team who always appreciate it when their great service ethos is highlighted.

Please let us know when you are planning your next trip to the area. we would love to welcome you back to The Tree House Boutique Hotel, or to another one of The Living Journey Collection in Franschhoek, Stellenbosch, Hermanus and Robertson.

warm regards and thanks again.

Lorraine

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Reviewed 9 November 2023

We have been guests at this wonderful hotel in the centre of Cape Town several times. Once again we felt at home. The staff make the difference in this small hotel. Elton and his team have been taking care of our needs and making our stay perfect. The view of the harbour, the sunrise early in the morning or the delicious breakfast will remain in our memories. On our last visit Shenaaz helped us to learn some Afrikaans expressions and we hope that when we come back in a few months we will still know them.
It's these personal moments, along with the cleanliness, the delicious food and the beautiful view, that make the difference to other hotels.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Explore38486776833
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at The Tree House Boutique Hotel, responded to this reviewResponded 23 November 2023

Thank you, we really appreciate your wonderful review.

We always say that the best and biggest compliment we can get is when guests return to us time and again, and you are absolutely testament to this. Thank you for your continued support.

The team works very hard to strike the perfect balance between great and professional service, and genuine warmth. It is so great to read how much this has resonated with you, and they will be delighted with this feedback.

Please stay in touch and let us know when you are planning your next trip. We would love to welcome you back to The Tree House (and test your Afrikaans!!), or perhaps to another one of The Living Journey Collection in Franschhoek, Stellenbosch, Hermanus and Robertson.

Warm regards and thanks again for your ongoing support.

Lorraine

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Reviewed 9 November 2023

Wonderful, very helpful staff. Rooms are very nicely furnished and there is a great attention to detail. Location is perfect, can walk to waterfront to many restaurants and shops. Staff provided good suggestions for places to eat.

Room tip: Pool is unheated, but probably nice and refreshing in summer
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Navigate61784002879
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at The Tree House Boutique Hotel, responded to this reviewResponded 23 November 2023

Thank you so much for taking the time to post a review, and for choosing The Tree House Boutique Hotel for your recent trip to Cape Town. I am so pleased to read how much you liked the property and enjoyed your stay with us.

It is always great when our 'special little touches' and appreciated, and the team will be delighted with the wonderful feedback on their suggestions of shops and restaurants.

Please stay in touch and let us know when you are planning your next trip to the area. We would love to welcome you back to The Tree House Boutique Hotel, or perhaps another one of The Living Journey Collection in Stellenbosch, Franschhoek, Hermanus and Robertson.

Warm regards and thanks again.

Lorraine

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Reviewed 19 October 2023 via mobile

We had very high hopes for our visit at this small boutique hotel, well located in Cape Town, but our expectations were exceeded in all categories.

First, the hotel was charming, well decorated and spotlessly clean. Our bed was comfortable, our shower was warm and strong, and the air-conditioning was quiet and effective. Our deluxe Mountain View room had a generous balcony, and although the view overlooked a busy road, the noise was not a problem for us at any point. Breakfast was delicious, varied, well-presented and always served with a warm smile (thanks, Vuyo!)

Second, the entire workforce excels at elevated customer service. Elton and Kelvin watched out for us, Evance cooked soup with Rachelwe (sp.?) when my wife was feeling slightly ill, and our massage duo was brilliant. Very special thanks go to our new friend and advocate Shenazz, who sorted out a challenge we faced with an outside tour agency — she was very firm but utterly professional in helping us, and clearly cared to see us happy. If I neglect to mention others by name it is my unfortunate oversight because everyone was wonderful.

We will miss being at Tree House and will not hesitate to return someday.

Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank BillB01890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at The Tree House Boutique Hotel, responded to this reviewResponded 29 October 2023

Dear Bill

Thank you for this review which is so passionately worded and so very personal that it truly underscores all that we try to achieve,

I am delighted to read how much you enjoyed your stay at The Tree House Boutique Hotel, and your time in Cape Town. We work very hard to ensure that the product is maintained to a high standard as you describe. But this is only a small part of what we do. Delivering memorable moments of excellence is what we pride ourselves in. It is just wonderful when this is appreciated so much and resonates so well. The team (and thank you for capturing so many names) will be just delighted with this feedback. Thank you so much.

Please stay in touch. I know you live far away, but of you are planning another trip to the area, we would love to welcome you back to The Tree House Boutique Hotel, or another one of The Living Journey Collection in Stellenbosch, Franschhoek, Hermanus and Robertson.

Warm regards and thanks again.

Lorraine

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Reviewed 17 October 2023 via mobile

A fantastic base to explore Cape Town.

The staff, Shenaaz, Evance, Elton and Peter to name a few made us feel very welcome. The whole Team consistently demonstrated excellent customer service and nothing was too much trouble.

The rooms are stylish, spacious and immaculately clean. Next time I would probably ask for a sea view room as the mountain facing rooms back onto a main road.

Breakfast was perfect every day and the complimentary coffee and cake in the afternoon was a delicious bonus!

Highly recommended and I suggest using the private transfers from the airport to the hotel if it’s your first time in Cape Town.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank JohnW334
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at The Tree House Boutique Hotel, responded to this reviewResponded 29 October 2023

Dear John

Thank you for taking the time to post such a wonderful and detailed review. I am really pleased to read how much you enjoyed your recent stay at The Tree House Boutique Hotel, and your time in Cape Town.

I am delighted that you enjoyed the style and decor of the hotel, but especially moved by your comments on excellent and passionate service demonstrated by the team. We really try to differentiate ourselves by creating special service moments, so your words are especially appreciated, and the team will love the feedback. Thank you.

The private transfers and tours are really a great service, and we always encourage our guests to use it, so it is great o read that you also appreciated this.

Please stay in touch and let us know when you are planning to be in the area again. We would love to welcome you back to The Tree House Boutique Hotel, or perhaps another one of The Living Journey Collection in Stellenbosch, Franschhoek, Hermanus and Robertson.

Thanks again and warm regards.

Lorraine

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