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“Best service and vibe”
Review of Hail Pizza

Hail Pizza
Ranked #507 of 1 207 Restaurants in Cape Town Central
Description: Wood-fired pizza, cold beer, fresh oysters, brunch cocktails, sandwiches, fresh salads & great breakfasts. Made in the most wholesome way possible!
Restaurant details
Description: Wood-fired pizza, cold beer, fresh oysters, brunch cocktails, sandwiches, fresh salads & great breakfasts. Made in the most wholesome way possible!
Reviewed 25 August 2017 via mobile

Came for a pizza, stayed for a drink. Staff and the pace has a great energy. Check it out for sure! Try the crazy but awesome pizza for breakfast too.

Thank Nadia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HailPizzaCapeTown, Owner at Hail Pizza, responded to this reviewResponded 28 August 2017

Hi there Nadia. That's so great to hear, thank you & look forward to seeing you again! :)

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4 - 8 of 10 reviews

Reviewed 11 July 2017 via mobile

Nicely decorated and a chilled vibe. This place is located behind the magnificent Clarke's and accessible through an alley next to the entrance.

The menu does not offer much choice and of all three pizzas ordered we found the base to be good because pizzas are served on a metal plate with holes. These guys have clearly gone to an effort here BUT the crust is not as good and crispy as I should be on a pizza. That's a personal choice I guess but out of the 3 pizzas tried all were made with fresh ingredients and could have been great but ended up tasting bland.

Thank Craig A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarkesCapeTown, Owner at Hail Pizza, responded to this reviewResponded 25 July 2017

Hi there Craig. Thanks for the review, sorry to hear that you didn't enjoy the pizzas. We do get a lot of great feedback on them, but it can be tough appealing to everyones tastes... especially when people are so passionate about pizza :)

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Reviewed 21 April 2017

Best pizza in Cape Town, Love their unusual choice of toppings. They are also serving up some great salads. Also available on UberEATS... i order at least once a week!

    • Value
    • Service
    • Food
Thank Izette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HailPizzaCapeTown, Owner at Hail Pizza, responded to this reviewResponded 14 June 2017

Hi there Izette! Thanks so much for the great review, really glad to hear you love the pizza :) See you soon!

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Reviewed 12 March 2017 via mobile

The restaurant has a great location and interesting setup as an underground diner, however attitude to service and conditions to patronage is shocking. The menu items taste good, but are no value for money.

Of utmost disappointment is the advertised times of operation which are showcased on the establishment walls and menu's.

The menu states open from 11am to 16:00pm, but the outside painted sign states 15:00pm on Sundays. At 14:50 we asked for a final order of drinks being a mimosa special costing R150 (not food - which was already in excess of R2800) and were rudely informed that the bar and kitchen closes 15minutes before the advertised closing of 3pm albeit an hour before the advertised menu boards stating 4pm.

When questioning the rationality - the answer given was one of: it's the owners decision and that's all.

A business and a restaurant business relies solely on its customers and the returning of customers.

Shocking reasoning, slow service, nothing special.

Thank goodness for good company otherwise it would be a Waste of a Sunday afternoon.

3  Thank Donovan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HailPizzaCapeTown, Owner at Hail Pizza, responded to this reviewResponded 28 August 2017

Hi there Donovan. Thank you for your review, negative reviews are often hard to hear but they really do help us to improve our service. Our apologies that you felt that you were treated unfairly. The manager and waitor on shift should definitely have handled the situation better, by keeping you all informed of the relevant times and policies. They should definitely not have told you that "it's the owners decision and that's all", that's not how we have trained our staff to respond and is definitely not how we run things. They should also have called last rounds to enable all customers to place their last round before closing. That would have been the fair and standard restaurant procedure. We are having a managers meeting tomorrow and I will be sure to make sure that they are all aware of the above. All the best.

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Reviewed 1 March 2017 via mobile

Great new restaurant on Bree Street offering a casual & relaxed environment. Salads & pizza is their thing. Not a huge menu variety, but what they have is very good. Staff are friendly & attentive. We'll be back.

Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HailPizzaCapeTown, Owner at Hail Pizza, responded to this reviewResponded 14 June 2017

Hi there Jason. Thanks so much for the great review, really glad to hear that you had a good time & enjoyed the food! :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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