Let me start this review off by stating two facts.
One, I have no desire to be treated any differently than anyone else and secondly I have never, in all my years of travelling on the road ever found it necessary to vacate an accommodation establishment for any reason what's so ever, never mind over the last 10 years that I have been working as a guide and tour operator. Never, not once! This is the first time.
It is with the above in mind that I would like to point out to you why I was so disappointed in the accommodation we were allocated at the Atforest guesthouse.
We have been very loyal, as is the way we like to operate, providing your establishment with a number of bed nights over a period of time, where we have been accommodated in Atforest in the inside rooms quite comfortably if a little cramped in the first room we stayed in at the back of the house, the bathroom was however adequate for two persons to use.
In this case we booked our accommodation sometime ago, nearly 3 months ago to be precise. This I believe is ample time to allocate a reasonable room for two persons for a period of 4 nights.
Unfortunately this was not the case we were shown to the outside room having to drag our bags through the kitchen.
Once in the room and discussing the room with my partner I decided to speak to the manageress to ask what other accommodation was available but she said that you were fully booked but that she would ask a single person if he wouldn't mind moving from his room inside the house into our confined match box of a room outside.
We later decided that it was not an option to disturb another guest at our expense.
The allocated room at the pool is tiny and not suitable for two people to move around in at the same time with luggage in the room. One person must lie on the bed when the other is unpacking or doing something else.
There is practically no ventilation in the room bar two tiny windows on the wooden outside wall and in the late summer heat the temperature was probably around 35 degree C. Yes, I know you will say that there is an air conditioner but maybe some people don't like air conditioners and we are two persons who don't. We prefer the open air. Always have and always will, no options there.
During the night a squadron of mosquitoes invaded the bedroom and even with the peaceful sleep WE PROVIDED (there was no protection offered by Atforest) we were still bitten so much that it was impossible to sleep until we had to switch the aircon on to try and prevent being bitten further and try to salvage some sleep before the morning when we had to attend to business on hand.
There are NO cupboards in the bed room as there is simply no space for any sort of cupboard to be built, when I was complaining to the manageress about the room my partner discovered, an excuse for a cupboard in the bathroom, which she initially thought was the hot water geyser. This cupboard, built half way up the wall and was totally inadequate, if the so called cupboard door was open you could neither access the bathroom from the outside nor get out of it from the inside. Simply a pathetic attempt at providing a cupboard on paper.
The bathroom was an absolute joke, cramped to the point that it was difficult for a single person to move around in never mind two persons trying to prepare for a busy day. The cistern to the toilet for example is buried into the wall so that one has to grope around in a gap between the top of the cistern and the wall enclosing the cistern to flush the toilet. One was unable to dry ones self off in the bathroom as there as no space to manipulate a towel to dry ones self off.
Ja, the list goes on but I think the worst thing is that there is just no way that this room would pass the health and safety regulations set down by the city of Cape Town for the hospitality industry.
The walls on two sides as well as the ceiling is constructed from wood from an old building, tinder dry and if there had to be an electrical fault or someone knocking a candle over or for any other reason that a fire was started in this room or above it for that matter, there was no way to escape except through the front door but if the fire was around this door you were practically trapped in this tiny room where you would become asphyxiated by the smoke almost immediately.
There is no fire extinguisher provided at all.
Quite frankly this room is a complete rip off of paying guests where I am sure many of the persons using this room are foreign clients, many of them too polite to even think about complaining and that is precisely what you seem to be trading on.
From the next day after leaving Atforest I was waiting for a phone call from you or even your wife, or at least from your manageress that you would be refunding the balance of the amount. But no it was below you to consider giving us a call, no, nothing at all. When I eventually did pick up the phone to ask you, the owner what you were going to do about the situation? You said that you were waiting for my call and that I must send you ("I must send you" an e-mail!! How about you sending us an e-mail apologizing for your bad service) an e-mail telling you about the circumstances and you would look into the situation. It's as if this whole sorry saga is of my own creation and that my partner and I are to blame. As if the onus is on us to explain ourselves. Shame on you.
Well Sir, I am sorry to say that it is you and your total lack of care and attention to your guests, trying to squeeze them for very cent you can from an inadequate and unsafe accommodation establishment that created the problem. Something for which I would appreciate an apology.
For the poor service and sub-standard accommodation we were allocated I expect a full refund for three days accommodation that we prepaid you for. I do not want a refund for the first day, as yes, we did stay there and ate a well prepared breakfast the next morning so I have no problem paying for that but I wasn't going to subject either my partner or myself to that little hole you have built outside your house for the next night or ever again for that matter.
I wrote an e-mail giving a report of why we moved accommodation detailing much of the above as I was asked to do by yourself, well that was almost a month ago and still I have heard nothing??
- Official Description (provided by the hotel):
- Atforest is a 3 star b&b in Cape Town under Table Mountain. We are near restaurants, a bus service (around the corner), and all the beaches and other attractions. ... more less
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