Until the last minute of the last day of our recent stay, I would have recommended the Cape royale to all and sundry.
some great positives
location,lots of decent restaurants, shops and amenities nearby
security, the door guys were on top of things,a lot of aggravating beggars in cape town but they were shown short shrift
cleanliness the place and communal areas were spotless
Staff everyone was very friendly and helpful,especially Tash on the main desk
hotel bar and the zenith roof bar were great hangouts
sadly on our last day the porters insisted on taking our bags to the baggage room,when our transport arrived the bags were brought by the porters to the vehicle
the loss of 1 bag was not noted till we reached Jo'burg en route for heathrow
( I should mention we had a lot of bags)
we contacted the hotel from Jo'burg and kyle informed us the bag was still there and he would arrange for its return
sadly once 8500 miles away the management decided it was our problem.
yes I guess in hindsight we never should have let the hotel employees take our bags,this was our first mistake
secondly, we were in a privately owned suite in the Hotel building,maybe we are being penalized for this?
but the Bottom line is Hotel employees took our bags (and were paid handsomely for it) and forgot one
if the management had said "lets make it happen and we will pay 50/50 of the £400 bag fee" I could have accepted this compromise.
but sadly they decided to shut up shop
Which is a shame as its a great property
My take on this is that you do not rate a business when things are going well,its how they react, when there is a problem.
Kyle was great initially,but I guess he was overruled by the senior management's short term thinking .
I dont suspect any dishonesty on the porter's part,they were good guys, just a genuine mistake, that was then aggravated by a wall of silence
Luckily a business acquaintance has picked up the bag so we can get it back.
But sadly due to the negatives in this review I wont be returning
At no point were we offered even the simplest of apologies
take that as you will.
- Official Description (provided by the hotel):
- This Luxurious All-Suite, 5-star hotel, is centrally located, within walking distance to the Cape Town stadium, V&A Waterfront and close to all popular beaches. It offers bright spacious Suites with a Juliet balcony and includes a well-equipped kitchen and large living & entertainment areas. Guests have a choice between several dining options, Wellness Centre, Fitness Centre and a Rooftop Pool Deck offering views of Cape Town Harbour and Table Mountain. Ask the Cape Royale Luxury Hotel concierge team to offer suggestion on Cape Town and surround activities ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and HotelQuickly so you can book your Cape Royale Luxury Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cape Royale Hotel Cape Town Central
- Cape Town Royale
- Hotel Cape Town