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Bryant P
Verona, Wisconsin

AMAZING! More than a hotel, it's an EXPERIENCE!

5.0 of 5 bubblesReviewed 04 Jun 2024
I have NEVER had better customer service that I had our entire 4 day stay. The entire team from pickup at the ariport, to walking to the front door, to check-in, to dinner, to our room, to our daily breakfasts...it was all just amazing. The team treated us like royalty (and we are FAR from it). So accommodating, willing to help with anything or answer any questions. They helped us coordinate day trips (and our guide, Mele, was great as well), they helped us with transfers, they helped with places to stop on our walk to the Harbour. Just the best experience we have ever had.

The Glen Boutique is located close to many great restaurants, the waterfront walk, the Harbour, Down Town, etc.

The Room (#2) was very clean, spacious shower and tub, large bed, beautiful terrace patio, cozy, and warm.

We loved the fireplace, the wine selections, and the food was great.

For additional context, we stayed at Mount Nelson after this stay, and if I were to do it again, I would have stayed at the GB the entire time. I just cannot get over the 5+++ Star service. The GB will be a highlight of our week in SA and something we will remember for our entire lives. If we make it back, we will be making it a point to stay here again.

THANK YOU!!!
Date of stay: June 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Mckeon, Owner at Glen Boutique Hotel & Spa, responded to this review
Responded 05 Jun 2024
Dear Bryant ,

Thank you so much for selecting the Glen for the first leg of your Cape Town & South Africa Holiday and for taking the time to write and share such a humbling and positive review of your 'EXPERIENCE " at the Hotel and on tour with Mele .

The entire team from Jason collecting you at the airport Airport to Takunda Maggie Jayden Josh Talent & Lydon on reception and their teams were all thrilled to receive your review and to know that that you enjoyed your Room , Breakfast dinners and the service of the team during your stay .

We hope you will enjoy the rest of your time in South Africa and on Safari , we hope to welcome you both back again one day .

Safe travels and many thanks again from all The Glen Team & I


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 22 May 2024

We had an outstanding stay at the Glen Boutique Hotel & Spa. The warm welcome and friendly staff made us feel right at home from the moment we arrived. Every request was met with a smile, and they helped organize fantastic excursions and restaurant reservations for us.

The hotel is a true oasis in the city, with clean and beautiful rooms. We were pleasantly surprised with an upgrade, and the breakfast was top-notch. The hotel's location is safe and convenient, adding to the overall positive experience.

A big thank you to Marc and his team. We will definitely be returning!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DayTrip664670
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Mckeon, Owner at Glen Boutique Hotel & Spa, responded to this reviewResponded 24 May 2024

Dear DayTrip664670,

Thank you very much for selecting the Glen for your stay in Cape Town , we were all delighted to meet you both and to facilitate your day trips , restaurant reservations and do our utmost to make your stay in the " Mother City " a positive experience . We truly appreciate your wonderful review and are thrilled you had a great time !

We very much look forward to welcoming you back to The Glen for a future stay !

Safe Travels and many thanks !

Mark Maggie Taku and all The Glen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

It's been questioned if I'm crazy, but it is a legitimate concern when I fly a collective 32 hours each way from Los Angeles just for this hotel. It is that good.

There is absolutely no other property in the world where it's the perfect combination of caring staff, upscale ambience, cleanliness, spa and restaurant amenities, value, and all wrapped up in a scenic location.

A friend and I who had travelled together to The Glen two years ago (and this being my....um....seventh trip there) considered other exciting options. Barcelona? Sure! Australia? Absolutely! Japan? Fascinating! But no matter what places we considered, we both had the same thought. Nowhere is more relaxing and perfect to escape than this hotel. Try as we may to go elsewhere, we were drawn like moths to a flame.

After the loooong journey (that even made me question my life choices about 20+ hours into the ordeal), all of that melts away as soon as I stop foot on the property. The rooms are always beautiful. We had some shuffling that had to be done during this past 10 night stay (and the staff were very accommodating) and each room is beautifully appointed and spotless. Even the most basic standard room I stayed in the last two nights, albeit small for more than one person, has modern fixtures and feels fresh and contemporary.

As beautiful as Cape Town is (arguably the most stunning locale in the world), it's always difficult to leave The Glen. Almost everything necessary is on offer here and it's a "one stop shop." It is impressive how many services they offer and they are all done with class. The bar is top notch, the restaurant has a massive variety of lunch and dinner items, there's a large array of spa treatments, and the pool is the ideal setting to just relax and let the world go by.

The morning breakfast never disappoints and the presentation itself is a work of art. The staff are up early before dawn every morning preparing the spread and I feel guilty each time I pull items off of it; ruining the symmetry and tasteful (pun intended) layout. The breakfast buffet items are so fresh and none of it is packaged or frozen.

And the staff........they are wonderful. Sadly, each time I visit every 1-2 years, there's always new faces to replace ones I had befriended before, but everyone is incredible. They all seem to take happy pills. Nothing is ever a problem, they are more than eager to assist, and they are all just genuinely the nicest people. They legitimately are concerned with your stay being the best it can be. After each stay, they become friends and I love hearing their stories, sharing a laugh, and making some new memories together. I would love to share everyone's names who make a difference, but we don't have space here, but special mentions to Takunda and Maggie for always being beautiful human beings, and Mark for managing such a big production with ease and grace.

Aside from the staff, it's all about the small details and they have been sweated on. The Rain products in the rooms are exquisite and smell exquisite, the Tomes chocolates at the turndown service are delicious, the towels and linens are high quality, and every surface is clean and cared for.

I know this sounds like a shameless plug, but there is seriously nothing to complain about. Sure, I'd love the pool to be heated as it is freezing and the jacuzzi is slow to warm up, but.....that.....is.....about.....it.

As always to "The Glen Family", thank you so much for another perfect stay and I am so looking forward to seeing you again in the [hopefully] near future.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roo310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Mckeon, Owner at Glen Boutique Hotel & Spa, responded to this reviewResponded 18 May 2024

Dear Ryan ,

Thank you for your stay and your glowing and wonderful review . We all thank you for making the effort to travel such a to come back and join us at the Glen again, which we truly appreciate .

We always love to host you (and Nathan) & friends for your Cape Town reunions and we are looking forward to more fun times on your next visit .

In the meantime we wish you a wonderful season ahead , safe travels and we all look forward to reunite again soon .

Maggie Takunda Mark Archie Jayden Carsey and all The Glen Team

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Reviewed 9 May 2024

We stayed three days at the Glen and felt so much at home. The staff is so nice and helpfull with a constant smile on their faces! The hotel, the facilities, all simply amazing. Our room was total bliss with a comfy bed and a nice private balcony. We will definitely come back again!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bodine v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Mckeon, Owner at Glen Boutique Hotel & Spa, responded to this reviewResponded 10 May 2024

Thank you Bodinev51 for your stay this month and taking the time to share such a wonderful review , for which we are most grateful .
We look forward to welcoming you back on a future trip to Cape Town . Safe Travel from all The Glen Team

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Reviewed 25 April 2024

Great hotel with lovely helpful staff, good location near ocean and restaurants, bountiful breakfast, great value.
Taking one star off for off season adjustments: pool is not heated (which I understand as electricity is expensive) but outdoor jacuzzi is also shut down for the season. Given the chillier evenings, the jacuzzi would be perfect this time of year. There is an inside one at the spa, but that closes down at 6pm. This is a minor item, but still a disappointment.

Room tip: Pool is not heated and jacuzzi is shut down except in summer.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank esmrealda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Mckeon, Owner at Glen Boutique Hotel & Spa, responded to this reviewResponded 26 April 2024

Dear Esmrealda ,

Thank you for selecting the Glen for your Cape Town stay and your constructive feedback and positive comments on the Team , breakfast and value .

We trust overall you enjoyed your stay in South Africa .

Wishing you safe onward travels .

The Glen Team

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Reviewed 24 April 2024 via mobile

This hotel was a great experience. You are welcomed like a king. The staff is super friendly and the facility’s are perfect. The room was big and spotless clean. I come back for sure !

Just around the corner is a shopping street with lovely food market .

Date of stay: April 2024
Trip type: Travelled with friends
Thank PaNicc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Mckeon, Owner at Glen Boutique Hotel & Spa, responded to this reviewResponded 25 April 2024

Dear Nicola ,
Thank you for your stay last weekend and taking the time to share such a great review .The Team and I are truly appreciative of your positive comments and supportive feedback .
We are delighted to have meet you and are looking forward to your return , hopefully for longer next time !
Bon voyage et a la prochain
Mark & All The Glen Team

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