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“Very disappointing !”

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Houghton View 13 Apartments
Ranked #93 of 112 Hotels in Cape Town Central
Reviewed 3 weeks ago

Money got stolen and credit cards copied out of the safe!!!!
Luckily, our bank can differ between a real and a false duplicate of a credit card. Otherwise we would have lost a lot more money!
You can't trust the housekeeping team and manager! Very poor and disappointing experience!

Otherwise the apartment is nice (even though a bit ill-kept) and has a beautiful view.

  • Stayed: December 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Stefanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoughtonView, General Manager at Houghton View 13 Apartments, responded to this reviewResponded 1 week ago

Dear Erika Plihal, I will like to make a clear that you review lacks the facts, and that you have only stated a false review and not the actual events that occurred. Firstly, going off at one of my STAFF members, calling him a funny, Dirty, Untrustworthy and lying guy is uncalled for and is deformation of character, just shows the type of person you are by being willing to go off at an Innocent person like that on a public platform. But lets get to the point in order for everyone to see that your story lacks merit and in fact was a fabricated story to get an discount. 1. You claim that the manager Calvin Westcott does not exist, I will like to make it clear that I am Calvin Westcott and I do exist 2. You claim that none of the numbers exist, but you contacted me a week before your arrival to arrange the payment of your booking, so my number does exist and is not wrong as mentioned in your review 3. When you informed Wayne of the missing money, he immediately phoned me and I advised him of the correct protocols to follow. These protocols was firstly to get an sworn affidavit from the Police station where you state that the money was in the safe, secondly to provide Wayne with the affidavit to open up a case of theft, thirdly for all my STAFF to be submitted to Polygraph tests and then lastly should any of my STAFF fail you will be refunded the claimed amount 4. You refused to get a sworn affidavit 5. You refused for Wayne to open up a case of theft 6. You did not want us to send ALL our STAFF for a polygraph test? 7. Also funny enough you never mentioned Credit cards being stolen, plus you paid with the same credit card you are now claiming to be stolen when you checked out. So my question is this, why will anyone who have had money stolen refuse to get a sworn affidavit, we will anyone who have had money stolen refuse to get a theft case opened and lastly why will anyone refuse our STAFF to go for a polygraph test if it can prove that one of them is guilty. The simple answer is that the polygraph would have proven them not guilty and exposed your fabricated story. Your money was never stolen and our Procedure and policies prevented you from getting a discount. I will like to make it clear that no one at Houghton View has ever made themselves guilty of theft and you where the first to ever stay with us to claim money missing and definitely the first time I have ever heard of someone refusing to open up a case of theft when they have had something stolen. Kind regards Calvin Westcott Update: 01/02/2018 All STAFF has attended a Polygraph test and ALL STAFF has passed. This means that no STAFF member was involved in taking your money "Which was never taken in the first place" It seems that your story is now starting to fall apart. These test will be made available to anyone on request Update: 07/02/2018. The Guest Provided us with two credit cards when booking, both these credit cards were verified and confirmed to have not been lost or stolen. We are there for of the conclusion that this was a fabricated complaint to retrieve a discount.

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Write a ReviewReviews (11)
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1 - 5 of 11 reviews

Reviewed 17 December 2017

Stunning view, spacious apartment, elegantly furnishing and plenty of toiletries. We liked the balcony area very much & spent every evening sitting, having drinks & watching the Camps Bay, the Lion Head, cables car and sunset.

Even though it's an apartment we still got daily housekeeping service to replace towels, make beds (not changing sheets which we did not think it was necessary) and did dishes. Housekeeper did an excellent job with daily clean up. Wifi was a bit flaky.

We contacted the onsite manager with questions and reported few things which required maintenance such as the heated towel rail and floor hearing not working in two bedrooms. He phoned back but not able to get hold of me so he sent other staff members to come to the room looking for us which I thought was very good!!

Our 3 bedroom apartment was very comfortable!!

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Sydney2000000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

The views are amazing!! The balcony is really the highlight, it's spectacular! We made sure we had a few evenings in to make the most of it. Inside the appartment was great too and the managers were really quick to help if we had any issues or requests. The wifi is slow if you're used to somewhere like London, but not so bad we couldn't use it to look things up. The wind in camps bay can really pick up and the appartment isn't very sound proof, just worth being aware of that before you go! I really recommend it though, we had an amazing stay!

Stayed: December 2017, travelled as a couple
1  Thank RMGarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

Very poor wifi quality (no chance to really check out restaurants on trip advisor or an online check-in for a flight).
In 2 of 3 showers the water didn’t run off.
Unfortunately, in our apartment the balcony was on the other aide of the sun downer.

In their description on booking.com they mention that grocery service or wine is available. But there was not even a bottle of water. Appreciate these are self accommodation apartments but the description is misleading and wrong.


Stayed: November 2017, travelled with family
Thank gapstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

A beautiful apartment with a marvelous view of the sea and the mountains. The apartment is well equipped and very spacious. We felt at home and enjoyed the beautiful scenery. The location is good for exploring Cape town and very close to Camps bay restaurants. Highly recommended!

Stayed: October 2017, travelled with family
Thank Nirit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Houghton View 13 Apartments

Address: 13 Houghton Road, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #93 of 112 Hotels in Cape Town Central
Price Range: R 3 150 - R 6 900 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Houghton View 13 Apartments 4*
Number of rooms: 2
Official Description (provided by the hotel):
Houghton View 13 is a wonderful combination of two large and luxurious apartments. The Penthouse Apartment Suite and a 3 Bedroom Family Executive Suites. Giving guests the option of reserving either of the 2 luxurious options individually or an option of booking both apartments together , thus creating a magnificent 5 bedroomed villa experience. ... more   less 

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