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“Disappointed”
Review of Umi

Umi
Ranked #22 of 46 Restaurants in Camps Bay
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Guildford, United Kingdom
Level 4 Contributor
36 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Disappointed”
Reviewed 20 February 2017

Most expensive meal we had in cape town. Service was pleasant but main courses let it down alongside the resident rat running around our feet and up the palm tree which the staff brushed off. We know they are around I just don't expect them to join us for dinner.

Visited January 2017
Helpful?
1 Thank Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kove_Mngt, Public Relations Manager at Umi, responded to this review, 2 March 2017
Hi Ann E,

Thank you for taking the time to give us your feedback of your recent visit to Umi.

We would appreciate it if you would email the details of your visit to
michellene@kovecollection.co.za as we would like to address the issues you have raised in your review.

Kind regards,
Michellene Leo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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351 reviews from our community

Visitor rating
    118
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    36
    33
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Exeter, United Kingdom
Level 6 Contributor
362 reviews
175 restaurant reviews
common_n_restaurant_reviews_1bd8 152 helpful votes
“Good evening”
Reviewed 16 February 2017 via mobile

Spacious restaurant on the first floor facing the setting sun.
Competent service, and despite some of the reviews all 5 of us enjoyed our food and wine. Given how much we consumed the bill came to R600 per head which I thought v reasonable.

Visited February 2017
Helpful?
Thank steadyslack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clitheroe, United Kingdom
Level 6 Contributor
95 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Substandard food”
Reviewed 14 February 2017 via mobile

Most of the bad reviews on here seem to be around the service, staff attitude, being moved or refused a table or a certain degree of disorganisation. This wasn't our experience and I base mine on the quality of the Chef - food was possibly ok but badly cooked. Whoever it is doesn't seem to have any idea about delicate flavours in this Japanese themed restaurant. Our Calamari came in a small portion of overpowering and lime based/soy, our fish seemed to be in exactly the same sauce and my rolls were by and large indistinguishable in flavour and badly formed. They are getting away with it based on tourist numbers, there was one Japanese looking lady front of house but that was it. Overpowering badly cooked food.

Visited February 2017
Helpful?
1 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kove_Mngt, Public Relations Manager at Umi, responded to this review, 2 March 2017
Hi Andrew H,

Thank you for taking the time to give us your feedback of your recent visit to Umi.

We sincerely apologise for your disappointing experience. We would appreciate it if you would email the details of your visit to michellene@kovecollection.co.za as we would like to address the issues you have raised in your review.

Kind regards,
Michellene Leo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, England
Level 4 Contributor
33 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Wow! The best meal I've had in SA in an entire week.”
Reviewed 6 February 2017

Japanese? Meh. My thoughts too. But, this place isn't really Japanese, it's fusion and its also very good. Out waiter, Justin was great, just the right side of attentive and leaving you alone to enjoy your romantic evening. We popped in at lunch (as the place was busy - a good sign) to make a reservation for 9pm. We turned up on time the staff recognised us and remembered our name. I ordered the Beer marinated Beef Fillet with Anticucho dip. Yes, I'd never heard of it either! I have to say it was the best thing I think I've ever eaten. If I could only eat this one meal for the rest of my life I'd be happy. I'm gutted we only discovered this place on our last night, otherwise I'd have been back the next night for the same dish. All in all, just a surprising good meal, it wasn't cheap but it was excellent! Decent Don Pedros too.

  • Visited February 2017
    • Value
    • Service
    • Food
Helpful?
Thank Hardlypodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kove_Mngt, Manager at Umi, responded to this review, 12 February 2017
Hi Hardlypodd,

Thank you for choosing Umi Restaurant as your choice. We appreciate your positive review.

We strive to create a welcoming environment with well-trained friendly staff who understand the hospitable atmosphere we strive for.

We are delighted that you enjoyed your experience.

Kind regards,
UMI Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level 3 Contributor
21 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Great food, great location, best open sea view!”
Reviewed 2 February 2017

One of the only restaurants in Camps Bay with open sea view balcony. Excellent food and fabulous wine, all with lovely service.

Visited January 2017
Helpful?
Thank Nannekederu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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