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“Wonderful Two Night Stay”
Review of The Marly Hotel

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The Marly Hotel
Ranked #6 of 12 Hotels in Camps Bay
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
“Wonderful Two Night Stay”
Reviewed 8 April 2017

My Wife and I had a wonderful stay at the Marly. The location was brilliant. The Hotel itself is superb, the room was a good size, we had a mountain view room which was excellent. We especially enjoyed the complimentary items in our Mini Bar and it was enjoyable and relaxing to sit on our balcony looking out at the mountain enjoying a complimentary beverage.
The Breakfast was excellent. The restaurant where the breakfast is served is fantastic, with great views of Camps Bay beach. The food was delicious with lovely juices and smoothies.
The staff at the Marly were very efficient, friendly and professional. They were knowledgeable about the area and no request was too much trouble. They were always available, but were also not smothering which is exactly how we expect the staff to be in a top class hotel.
The Marly is a wonderful hotel and we would recommend it to anyone for a truly special break.

  • Stayed March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank alexanderh696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this review, 19 April 2017
Thank you for taking the time to post a review and for completing our guest survey.

We are grateful to have had you stay with us and look forward to welcoming you back to the hotel again soon.

Kind regards
Hannalie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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206 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 March 2017 via mobile

At first I was a bit nervous about the Marly based on prior reviews - I must say all expectations were blown out of the water. The hotel was the perfect location in the heart of camps bay. The hotel owns multiple restaurants which were delicious, we took advantage of room service from these for breakfast on our balcony! The restaurants run up the strip right below the hotel. An added bonus is that the tour bus stops a block away, perfect for transportation to all destinations!The sunset here is the best in all capetown and you have the perfect view with lounge chairs etc to enjoy at your leisurely pleasure. The room was modern and clean with a beautiful marble bathroom. The management was fantastic and took every opportunity to ensure our trip was exactly as planned and was proactive to make sure every need was met. They helped us purchase tickets for tours as well as booked us and recommended dinner reservations! I was so sad to leave and wish we had more time at the Marly, which is not something I easily say! I would HIGHLY recommend this hotel for any couple as it really is an intimate oasis in camps bay.

Stayed March 2017, travelled as a couple
Helpful?
1 Thank Danielle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this review, 19 April 2017
Thank you so much for posting such a generous review Danielle.

We are so glad you experienced all that The Marly and Camps Bay have to offer.

We continuously strive to provide the very best in five star hospitality and it is through feedback from guests like yourself that let us know we are doing so.

We hope to welcome you back to the hotel for a longer stay on your next trip to the Cape.

Kind regards

Hannalie Wiese
General Manager
The Marly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2017 via mobile

I have never visited South Africa, but was very excited to attends a friends wedding. Had come across the hotel by chance, fell in love with the pictures at first; and was impressed by the reviews - booked straight away through Expedia.

From the get go there was a clear gap in communication and the hotel was very difficult to get in touch with. Emails were not answered, Instagram messages were ignored and in the end, the only way to get in touch with the hotel was via a friend who lives in South Africa calling them directly. It was actually approaching a month before anyone got in touch.

When payment was made, receipts were not issued (these had to be requested) and overall before even arriving, I felt uncomfortable about our upcoming stay. Staff were unapologetic and extremely blasé about the lack of customer service.

Unfortunately one day before travelling, the trip had to be cancelled due to unforeseen circumstances. Staff were very unsympathetic and although I didn't expect a full refund, I requested for the booking to be transferred to another date - after a number of feeble excuses, this was refused so in the end a £3700 suite was wasted and again the staff were unapologetic and couldn't seem to care less. Having worked in management and being the owner of a business, I know there are circumstances where discretion is applied. No such thing with the Marly.

Although I will get my chance to visit South Africa at some point in the future, I would not recommend this hotel as out of all of the 5* hotels I've dealt with internationally, my experience with them has so far been the worst!

I know I didn't stay, but the 3 month ordeal from the moment of booking to the unfortunate event of not being able to go left a very sour taste.

Stayed March 2017, travelled as a couple
Helpful?
1 Thank simone M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this review, 4 weeks ago
Dear Ms Guthrie-Evans

We are so glad we were able to offer your stay to your friends after your late cancellation.

We hope they enjoyed their stay with us at The Marly.

Kind regards

Hannalie Greyling
General Manager
The Marly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 March 2017

The Marly is a refreshingly clean, well equipped, modern hotel situated in the beautiful Camps Bay in Cape Town. The staff are welcoming and extremely attentive to customer needs. The situation of the Marly for the beach, mountain views, restaurants, bars, sightseeing buses is ideal.
There are plenty of shops in the vicinity and for anyone visiting Cape Town for the first time will find staying at this boutique hotel a really good start.

  • Stayed March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this review, 19 April 2017
Thank you so much for posting a review.

It is always lovely to hear Cape Town and particularly Camps Bay being appreciated.

We are delighted you enjoyed your stay with us and thank you for complimenting our staff.

We look forward to welcoming you back to The Marly again soon.

Kind regards

Hannalie Wiese
General Manager
The Marly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2017

Fantastic spot overloking a popular beach in Camps Bay and the Atlantic Ocean. Service with a smile. One of the most popular beaches in Cape Town - very helpful staff to assist should it be requested.

Stayed March 2017
Helpful?
Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this review, 8 March 2017
Thank you for taking the time to post a review.

We are delighted you enjoyed your stay with us and thank you for complimenting the staff.

We look forward to welcoming you back to The Marly again soon.

Kind regards

Hannalie Wiese
General Manager
The Marly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marly Hotel

Property: The Marly Hotel
Address: 201 The Promenade | Victoria Road, Camps Bay 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Camps Bay
Price range (per night): R2 582 - R9 444
Hotel Class:5 star — The Marly Hotel 5*
Number of rooms: 11
Official Description (provided by the hotel):
The Marly is the newest edition to The Kove Collection. Her sister property is The Alphen Boutique Hotel in Constantia. The Marly has 11 spacious suites, all with sea facing or uninterrupted views of The Twelve Apostle Mountain range and is located right up "close and personal" with Camps Bay beach. ... more   less 
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