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“Disappointing”
Review of The Marly Hotel

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The Marly Hotel
Ranked #5 of 12 Hotels in Camps Bay
Certificate of Excellence
Reviewed 16 March 2017 via mobile

I have never visited South Africa, but was very excited to attends a friends wedding. Had come across the hotel by chance, fell in love with the pictures at first; and was impressed by the reviews - booked straight away through Expedia.

From the get go there was a clear gap in communication and the hotel was very difficult to get in touch with. Emails were not answered, Instagram messages were ignored and in the end, the only way to get in touch with the hotel was via a friend who lives in South Africa calling them directly. It was actually approaching a month before anyone got in touch.

When payment was made, receipts were not issued (these had to be requested) and overall before even arriving, I felt uncomfortable about our upcoming stay. Staff were unapologetic and extremely blasé about the lack of customer service.

Unfortunately one day before travelling, the trip had to be cancelled due to unforeseen circumstances. Staff were very unsympathetic and although I didn't expect a full refund, I requested for the booking to be transferred to another date - after a number of feeble excuses, this was refused so in the end a £3700 suite was wasted and again the staff were unapologetic and couldn't seem to care less. Having worked in management and being the owner of a business, I know there are circumstances where discretion is applied. No such thing with the Marly.

Although I will get my chance to visit South Africa at some point in the future, I would not recommend this hotel as out of all of the 5* hotels I've dealt with internationally, my experience with them has so far been the worst!

I know I didn't stay, but the 3 month ordeal from the moment of booking to the unfortunate event of not being able to go left a very sour taste.

Stayed: March 2017, travelled as a couple
1  Thank simone M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this reviewResponded 26 May 2017

Dear Ms Guthrie-Evans

We are so glad we were able to offer your stay to your friends after your late cancellation.

We hope they enjoyed their stay with us at The Marly.

Kind regards

Hannalie Greyling
General Manager
The Marly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 231 reviews

Reviewed 12 March 2017

The Marly is a refreshingly clean, well equipped, modern hotel situated in the beautiful Camps Bay in Cape Town. The staff are welcoming and extremely attentive to customer needs. The situation of the Marly for the beach, mountain views, restaurants, bars, sightseeing buses is ideal.
There are plenty of shops in the vicinity and for anyone visiting Cape Town for the first time will find staying at this boutique hotel a really good start.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this reviewResponded 19 April 2017

Thank you so much for posting a review.

It is always lovely to hear Cape Town and particularly Camps Bay being appreciated.

We are delighted you enjoyed your stay with us and thank you for complimenting our staff.

We look forward to welcoming you back to The Marly again soon.

Kind regards

Hannalie Wiese
General Manager
The Marly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2017

Fantastic spot overloking a popular beach in Camps Bay and the Atlantic Ocean. Service with a smile. One of the most popular beaches in Cape Town - very helpful staff to assist should it be requested.

Stayed: March 2017
Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this reviewResponded 8 March 2017

Thank you for taking the time to post a review.

We are delighted you enjoyed your stay with us and thank you for complimenting the staff.

We look forward to welcoming you back to The Marly again soon.

Kind regards

Hannalie Wiese
General Manager
The Marly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2017 via mobile

We stayed here for our honeymoon. When we arrived, we had rose petals and champagne all over our room. It was very nice of them. It was a great location. The room had a wonderful view of the ocean. The service was also amazing. Everything was super clean. I would recommend this to everybody. If you're going to stay here, make sure you get a room with an ocean view. Best part is, we have daily snacks they give you in your room.

Stayed: February 2017, travelled as a couple
Thank Bignguyener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this reviewResponded 8 March 2017

Thank you very much for your lovely review.

We are so glad you chose to spend your honeymoon with us and enjoyed the little touches my team added to ensure your stay was memorable.

We look forward to welcoming you back for your first anniversary!

Kind regards

Hannalie Wiese
General Manager
The Marly


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Reviewed 13 February 2017 via mobile

We kicked off our Honeymoon in Africa at the Marly. It was absolutely perfect! The room was gorgeous and clean. We had an amazing patio facing the ocean. The staff was kind and welcoming. The location couldn't have been better. We could walk to so many restaurants that were all delicious. We can't wait to return!

Stayed: November 2016, travelled as a couple
Thank Leslie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlphen, General Manager at The Marly Hotel, responded to this reviewResponded 20 February 2017

Dear Leslie F

Thank you so much for your lovely review.
We appreciate your feedback and look forward to welcoming you back soon.
Best regards,
Hannalie and the Marly Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marly Hotel

Address: 201 The Promenade | Victoria Road, Camps Bay 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Camps Bay
Price Range: R4 827 - R14 601 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marly Hotel 5*
Number of rooms: 11
Official Description (provided by the hotel):
The Marly is the newest edition to The Kove Collection. Her sister property is The Alphen Boutique Hotel in Constantia. The Marly has 11 spacious suites, all with sea facing or uninterrupted views of The Twelve Apostle Mountain range and is located right up "close and personal" with Camps Bay beach. ... more   less 
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