We were booked here for 5 nights and stayed 1 it was that bad...The hotel website and photos look amazing unfortunately doesn't live up to the expectations...On arrival through a multi storey car park we get out of our car and have to climb over the rope as staff on reception watch on and we have to lift our luggage over.We check in and have the most unwelcoming receptionist who clearly is in the wrong job.He asked us for our passports and gave us the room key,no Welcome to The Marly or shown around it was the worst welcome we've ever endured.We go to our room which overlooks a bowling green and looks down on a huge green generator not a great view whatsoever.We then went to the pool which is tiny,smells of food from the various restaurants below and has a very loud aircon machine so not relaxing whatsoever.My husband struggled to put the heavy umberella up and I had to help as there was no staff around to help.Its like we were staying in an apartment block as the staff here really don't want to help it's a burden if you ask them anything.I asked if there was a hair salon and was told to go look myself in the shopping centre underneath hardly great customer service!Breakfast is another joke of this so called 5 star establishment.You have to go downstairs through a grotty shopping centre to a local cafe what locals use & the food and service is terrible.The next morning we decided this wasn't a relaxing 5 star hotel,it was an apartment block with terrible staff and not even it's own restaurant.I spoke to the General Manager as it was our Honeymoon and she reduced me to tears,was so rude and unprofessional,would only deal with my husband & told me to go and pack the sooner I left the better.We was also charged £550 fee to leave as we'd payed in advance,luckily Booking.com kindly refunded this under the terrible circumstances.Her attitude was so bad and she was all over my husband and kept scowling at me.He just wanted out of there asap and knew exactly what game she was playing.
I would not recommend this place to anyone it's not as described and is certainly not relaxing.
- Official Description (provided by the hotel):
- The Marly is the newest edition to The Kove Collection. Her sister property is The Alphen Boutique Hotel in Constantia. The Marly has 11 spacious suites, all with sea facing or uninterrupted views of The Twelve Apostle Mountain range and is located right up "close and personal" with Camps Bay beach. ... more less
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