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Seaside21027332163

Famication

5.0 of 5 bubblesReviewed 3 weeks ago
Excellent service. Lovely place to go just to relax and have some fun with the family.
The people working there are nice and kind and very helpful when attending to the guests. I would recommend people to go there if they need time out of life..
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this review
Responded 2 weeks ago
Dear Seaside210273...

Thank you for taking the time to write this wonderful review, we truly appreciate it!

The team is truly very passionate about taking care of our guests and I m delighted they have made such a wonderful impression and creating this memorable experience.

We look forward to welcoming you back when you need some time out.

Warm Regards

Juan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 295)
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Traveller rating
1 844
257
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All reviews leopard bar azure restaurant twelve apostles cafe grill head concierge high tea cape town shuttle service free shuttle main restaurant attention to detail treated like royalty sea facing room the hotel offers luxury room out of this world watch the sunset
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Reviewed 4 weeks ago

few weeks ago my husband and I celebrated our 50th anniversary there. A particular thank you Tebogo in concierge who organised a nice shuttle for us and welcomed us and another thank you to the trainee in guest relations Rapeleng or Rabeleng and who made us feel so valued and seen had a nice chat with her during one of our meals and she was so excited and wanted to know more about us and our plans which is rare and for that she made our day , Me and my husband love the meals in the restaurant and the room we slept in was quite nice and the spa is very nice and the the staff is very friendly

Room tip: Take care of the cockroahes very unhygienic.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Traveler17599638157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 2 weeks ago

Dear Traveler17599...

Thank for taking the time to write this wonderful review.

I am delighted to hear you enjoyed your stay with us and congratulation on this amazing milestone.

Tebogo, Rabeleng and the team are truly passionate about taking care of our guest and I will be sure to share your feedback with them.

We look forward to welcoming you back

Warm Regards

Juan

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Reviewed 4 weeks ago

I really enjoyed my stay what a beautiful place to ne the service is excellent i love everything about it, if you are trying to get away or do something fun you should definitely try it you won't regret, the food is amazing it's neat and tidy i love it

Date of stay: March 2024
Trip type: Travelled on business
Thank Journey33121393759
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 2 weeks ago

Greeting from The 12 Apostles Hotel and Spa

Thank you for this amazing review, we truly appreciate it.

The team are truly passionate about offering the best service possible and we are delighted to hear you enjoyed your experience.

We look forward to welcoming you back in the near future

Warm Regards

Juan

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Reviewed 4 weeks ago via mobile

Room- 8/10
We were in a superior sea facing. The room was really spacious and the attention to detail/ small touches the hotel apply are amazing. The only reason this isn’t a 10 is the room in some areas is probably ready for a bit of a refresh but was more than comfortable for the 3 nights we stayed.
Food- 10/10
Breakfast and the dinner we had at the twelve apostle’s was delicious. A great variety and plenty of it!
Location- 9/10
The hotel is away from any town and the bus link is a taxi journey away. However, the Ubers are great in the area and the shuttle that the hotel provides is 5*! We personally liked the remoteness of the hotel as the walks/views etc mean more to us than a city vibe.
Team- 100/10!
Everyone we encountered at the hotel were absolutely fantastic. From Hlumi on reception the shuttle bus driver, waiting staff etc they were all brilliant. A warm welcoming smile and a true feel of nothing being too much really makes this hotel. Thank you team!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank OnAir26776193972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 2 weeks ago

Dear OnAir

Thank you for taking the time to write this wonderfully detailed review. We truly appreciate the quality of your feedback.

I am delighted and very proud to hear the team made your visit a truly memorable stay. Hlumi and the team are really passionate about providing excellent guest service and creating special memories. I will be sure to share the wonderful feedback with the team.

We look forward to welcoming you back!

Warm Regards

Juan

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Reviewed 4 weeks ago via mobile

Overpriced, and clearly has some housekeeping to do! One you in a 5 star establishment and paying an arm and a leg the last thing you expect is cockroaches crawling on the chair you sitting inside Leopards Bar.
Reported it to the manager who deemed blaze about it and almost like it was a norm.
Service from Fernando was amazing hence the 3 stars.
When you paying almost 300 for sushi ( 4 to 6 pieces) you definitely expecting high end ambience, cleanliness and service.
Can’t say this was the case

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank Ferocious1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 3 weeks ago

Dear Ferocious1

Thank you for bringing this to our attentions. I can assure you we take this feedback in a very serious light as we strive to achieve the highest hygiene standards possible. We have already liaised with our external specialist service provider to assist in ensuring this matter is addressed and resolved with immediate effect.

Our sincere apologies for your experience

Warm Regards

Juan

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Reviewed 7 May 2024

It's a lovely hotel with the most amazing views. On arrival we were offered a welcome drink and chose MCC. We were shown to our room and to be honest, I know you have to pay for a view, but we ended up with a room looking onto a wall. That wall at night was lit up so bright, we had to ask them to turn down the lights because we could not sleep. The "curtains" were shutters and the shutters did not shut out the light from that wall. That was a little disappointing.

We received a complimentary bottle of champagne as it was a milestone birthday that we had booked this weekend for. We had also asked for king feather pillows as those are our standard back home. We did get them and were grateful. They did help in getting us to sleep some of the first night. the second night, the hotel did manage to turn down the lights on the wall outside and it was easier to get to sleep.

The staff were lovely and friendly, extremely helpful and made the stay very pleasant. My only other complaint was that the floor needed sweeping and didn't seem to get swept the entire time we stayed there. I kept having to dust off my feet before getting into bed.

Otherwise, the food was excellent. We chose sushi the first night and it was spectacular. The second night we chose to go out for a meal instead of dining in.

The breakfasts were spectacular and incredibly inviting. One could quite easily gorge onself on the brekkies alone, but I chose to hold back for the second day's brekky as we were going out for a celebratory lunch and I needed to save some space for the delectable meal we were heading for. You could easily have breakfast and not eat again until dinner. The choice is yours. The decor is elegant and comfortable with a certain class to it.

All in all, a good experience, but if you really want to feel the 5-Star experience, you will have to pay for the view, the meals and the drinks.

Room tip: It was autumn/winter so no swimming in the pool although it's heated, but it looked incredibly inviting. Perhaps next time.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Explore67578846654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 3 weeks ago

Thank you very much for the very detailed review and feedback on your recent stay.

We truly appreciate the feedback and we have addressed these with the team to try ensure that we improve daily. The breakfast is certainly a wonderful offering of a selection lovely fresh and delicious items.

We hope to have the opportunity to welcome you back to experience our selection of rooms and views

Warm Regards

Juan

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