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Colin W
Preston, United Kingdom

A wonderful return visit

5.0 of 5 bubblesReviewed 06 Jan 2024
This was our fourth visit to the hotel and we enjoyed it as much as ever. We had a lovely warm welcome and check-in from Justin on reception and our room was perfect for my mobility issues with splendid views of the fynbos gardens and the mountains beyond.
Breakfast each day was an occasion both inside the restaurant and or on the terrace outside. We ate in the Azure on our first and last nights and the cooking, service and overall experience could not be faulted Theo deserves a special mention as sommelier there.
My wife enjoyed the spa and her treatment and made a return visit there before we left. I was able to do some watercolour painting by the Atlantic Pool and was looked after by the waitress Mumsy so well that we made a return visit to the Cafe Grill for the Sushi Experience which was excellent.
Our visit would not be possible without the shuttle bus service and the drivers Jay Jay and Louyanda who got us to and from our eating destinations in the city and Camps Bay with a minimum of walking required.
We used the Leopard Bar each evening and Gilford was most helpful with his knowledge of the area and advice.
After such an enjoyable stay once more we feel we could recommend the 12 Apostles to anyone contemplating a visit there in the future.
Date of stay: November 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this review
Responded 22 Jan 2024
Dear ColinWalsh38

Thank you for taking the time to Write this wonderful Review! It is truly appreciated.

As always it is an absolute pleasure welcoming our return guests back to to their home away from home.

Justin, Theo, Mumsy, Jay Jay , Luyanda, Gilford and the team are truly passionate about taking care of our guests and i am delighted you enjoyed their service. I will Be sure to share your comments with the Team.

We look forward to welcoming you back in the near future

Kind Regards

Juan

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews leopard bar azure restaurant twelve apostles cafe grill head concierge high tea cape town shuttle service free shuttle main restaurant attention to detail treated like royalty sea facing room the hotel offers luxury room out of this world watch the sunset
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Reviewed 5 January 2024

We went to 12 Apostels in December 2023 and were absolutely flashed. It was surely the highlight of the trip and the best hotel we stayed in. Service is outstanding, friendliness of every single staff absolutely great. We had the mountain facing rooms which are very spacious and quiet. The hotel has 2 pools plus the Spa pool, a spa and a cinema. The cinemal was perfect for the children and they loved it. Breakfast was very good. The restaurants are highly recommendable. We had an excellent Dinner in the Azure restaurant. We didnt use the Spa for a massage but we used the Spa pools, especially the Salt pool was fantastic. The hotel is located very quiet and not in the middle of a party scene, therefore it was perfect for us. It is easy to use it to explore the area. They are offering shuttle service to the Waterfront, Table mountain (which you should use) and airport. We will definitely come back and this time we will stay longer.

Room tip: If you would like to visit Table Mountain, please use the hotel shuttle as the parking situation is crazy.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank sonjasM1833KE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 19 January 2024

Dear SonjasM1833KE

Thank you very my for taking the time to write this wonderful review. We truly appreciate the wonderful Feedback!

We have a fantastic team and I am very proud to hear they made you stay a memorable one. I am delighted to hear you enjoyed the wonderful facilities the hotel has to offer. Our location is certainly one of a kind and most certainly a convenient base to explore our beautiful city and Surrounds from.

We look forward to welcoming you back and creating more wonderful memories!

Warm Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2024

Thank you for an amazing stay. A special thank you to all the staff who couldn't do enough for us. Their hospitality was faultless.
Wonderful location overlooking the sea with stunning views. Thank you again.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank julievI2984ME
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 19 January 2024

Dear Julievl2984ME

Thank you very much for you amazing review, we truly appreciate it!

The team are truly a passionate group of people who love taking care of our guests. I'm delighted you had a memorable stay with us.

We hope to welcome you back in the near future

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2023

I had stayed at The Twelve Apostles once before. And returned several months ago. Service was still excellent. The views at sunset are still amazing. Hotel staff had reached out to make sure our transfer went smoothly. We were assigned a room with my mom’s accessibility needs in mind. And we were greeted very warmly on arrival. Everyone knew I had stayed there before.

The room itself was comfortable and clean. With lots of mirrors to give it a more spacious feel. A patio leads directly to the indigenous garden and pathways up the mountain. Housekeeping was exceptionally responsive to our requests. We had a mishap with a loose jacket button right before dinner that was repaired on the spot. No charge.

The one issue that I had during both stays was with getting picked up using the free shuttle service. Drop offs always went smoothly. But it is not uncommon to get a different driver and vehicle for the return trip. And the shuttle is not always on time. This would be less of a problem if all the vehicles had clear signage/livery. Or if delays were communicated. But it is a little chaotic as is. Nevertheless this is a minor fault in an otherwise well run operation.

Date of stay: August 2023
Trip type: Travelled with family
Thank SFGuy01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 31 December 2023

Dear SFGuy01

Thank you for taking the time to write this review, it is much appreciated.

The team are truly passionate about taking special care of our guests and we love welcoming back return guests.

Thankyou for the feedback on the complimentary shuttle service, I will be sure to see how we can improve this service going forward.

We look forward to welcoming you back in the future!

Warm Regards

Juan

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Reviewed 22 December 2023

We had the best day and the most special moments at the 12 Apostles picnic area. What a perfect view!
Our waiter (Godwin) surprised us with white rose petals confetti and also delivered excellent service.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Taylavwielligh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 31 December 2023

Dear Taytawielligh

Thank you for this very special review and congratulations!

The picnic area are very unique and a perfect location for such a special occasion. The views are truly spectacular.

I will be sure to share this wonderful feedback with Godwin and the team

Warm Regards

Juan

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Reviewed 22 December 2023

Always 5* , breakfasts are amazing with oysters & bubbly . Rooms are spectacular & views stunning
Service is on point . Dinner at Azure is always good & 5* quality . Must visit the Spa , which is set in the rocks .

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tamGSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan Wolmarans, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 31 December 2023

Dear tamGSA

Thank you for this wonderful review, it Is much appreciated.

The bubbly and oysters are definitely a firm favorite especially looking over the beautiful Atlantic Ocean.

We look forward to welcoming you back in the near future.

Warm Regards

Juan

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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