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12 - 17 of 2 092 reviews
Reviewed 17 July 2021 via mobile

Prince and Angus made us feel so welcome. Angus showed off his skills at making mocktails and my daughter learnt a few tricks. Prince organised special surprises for her birthday and went way beyond the call of duty to make her feel special. Thank you so much guys, we will definitely be back!!

Date of stay: July 2021
Trip type: Travelled with family
Thank rogerandmarianned
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helani Guidone, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 20 July 2021

Dear Rogerandmarianned,
Thank you for sharing your review with our future guest. I am trilled to hear that you had awesome stay with us and that the Angus and Prince could add value to your stay, and that you enjoyed the special surprises.

We are looking forward to welcome you back in the near future.

Warm regards
Helani

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Reviewed 17 July 2021 via mobile

We had a lovely sea facing room and enjoyed the view with sunset canapés. The massages we enjoyed before this made us feel very relaxed. The hotel went thru a lot of effort to make the in room dining supper option of a high standard considering we in level 4.

We really enjoyed the breakfast brought to our room with the fabulous view

Date of stay: July 2021
Trip type: Travelled as a couple
Thank feizalcapetown
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helani Guidone, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 20 July 2021

Dear Feizalcapetown,
We appreciate your wonderful review and will certainly share your comments with the team. Happy to hear your enjoyed Birthday getaway with us, and that the team could assist in making it special.
We constantly strive for service excellence and your review is motivation for us all to continue doing so.
Looking forward to welcoming you back in the future.

Warm regards

Helani Guidone

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Reviewed 13 July 2021

The service at Azure Restaurant was amazing. I had gone there for a special occasion, and the waiters and Juanitta went out of their way to make it special. The view is beautiful inside and outside, especially for sunset. Very relaxing ambience while dining inside with diligent waiters. The service throughout The 12 Apostles was great - one of the best I have encountered. The 12 Apostles is immaculate with beautiful interiors.

Juanitta at the Azure Restaurant has lovely customer service, and is thoughtful and very kind to guests.

Thanks for a lovely whole experience. Will definitely be back.

Date of stay: July 2021
Trip type: Travelled with friends
Thank genesis8355
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helani Guidone, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 14 July 2021

Dear Genesis8355,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa with our future guest.

It is with great pride that I read that you have been blown away by the service and ambience while dining with us, thank you for your kind words.


As you would know a business is nothing without its staff, I will ensure that your message is shared Juanita and with the team.

On behalf of myself and our friendly staff, we look forward to welcoming you back in the near future for another exceptional 12A experience.

Please let me know should you require any further assistance.

Warm regards
Helani

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Reviewed 29 June 2021 via mobile

We couldn’t have asked for more at this very personal hotel! From the time of arrival to departure the staff went out of their way to make things happen for us that were not on the “schedule”. We always enjoy live music, but the nights we were there nothing was scheduled. Yet the manager at the Leopard Lounge, Roland arranged for very talented bartender, Byron entertained all of us there. All of the staff were exceptional! Thank you for a wonderful stay!

Date of stay: June 2021
Trip type: Travelled as a couple
Thank T3180TCnancyc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helani Guidone, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 1 July 2021

Dear T3180TCnancyc,

Thank you so much for taking the time to write such an wonderful review.

It is with great pride that I read you had such an amazing experience from arrival till departure with us.

Thank you for mentioning Roland who arranged for Byron to entertain you in the Leopard bar , the team is truly exceptional and we will be sure to pass your review on to them.

Thank you once again for sharing your experience at The Twelve Apostles Hotel & Spa!

Warm regards
Helani

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Reviewed 28 June 2021

This weekend I had my surprise engagement at the Twelve Apostles hotel and spa. We would like to thank the amazing staff at the hotel for all their help and hospitality. A special thank you to Nardus the manager, Juanit at the Azzuri restaurant for the chats and check ins, Mulungisi and all the bar staff who made the most incredible drinks and Byron for lending us his beautiful voice for such a special moment. The hospitality and luxury at this hotel is beyond what I can describe. Thank you for making us feel at home.

Lorenzo & Lorelle

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Lorelle28
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helani Guidone, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 1 July 2021

Dear Lorelle28,

Thank you so much for taking the time to write such an wonderful review.

It is with great pride that I read you had such an amazing weekend away experience with us.

Congratulations on your Engagement!!!

Thank you for mentioning our warm friendly and welcoming staff , the team is truly exceptional and we will be sure to pass your review on to them.

Thank you once again for sharing your experience at The Twelve Apostles Hotel & Spa!

Warm regards
Helani

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