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Jane Jordan
Edinburgh, United Kingdom

Perfect birthday celebration

Review of The Bay Hotel
4.0 of 5 bubblesReviewed 4 weeks ago
I celebrated my birthday at The Bay Hotel with my boyfriend, and it was amazing. The location on Camps Bay beach is just beautiful, and our spacious room with a sea-view balcony was perfect didn't want to get my eyes off of it.. haha. And get this; the staff surprised us with a birthday cake and champagne! To hell with princess treatment..felt like a queen.The pool area and spa were another highlight, providing a relaxing and luxurious experience. Breakfast on the terrace with ocean views was a great start to each day.Overall, The Bay Hotel made my birthday unforgettable!
Date of stay: April 2024
Trip type: Travelled as a couple
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The Bay Hotel, General Manager at The Bay Hotel, responded to this review
Responded 3 weeks ago
Dear Jane,

Thank you for your review and choosing to share your birthday with us at The Bay Hotel.

I am happy that you left our hotel feeling like a queen.

We hope to see you again soon in the near future.

Kind regards,
Hennie Erlank
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 weeks ago

We stayed here for 3 nights, and it was the perfect hotel to finish our holiday in S. Africa.

Staff were very friendly, and we had excellent service from everyone in the hotel. I needed to see a doctor and this was very quickly arranged by the hotel and the doctor was at the hotel within 20mins absolutely unbelievable.

Our room was beautiful with a view over the ocean which was absolutely stunning. The rooms were beautifully appointed with the usual Nespresso machine kettle and some complimentary soft drinks and snacks. AC was excellent. Wi-Fi speed was OK but at peak hours slow. We loved our stay there and would definitely recommend paying extra for an ocean view room. Given our flight was not until 10pm we asked if we could get a late check-out to 6pm and this was not a problem and the additional cost was reasonable and this allowed our a very relaxing last day in Camps Bay. We would definitely come back

Room tip: We would definitely recommend paying extra for an ocean view room. Try and get top floor if possible if not next floor down is fine.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank EddieOnTour
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bay Hotel, General Manager at The Bay Hotel, responded to this reviewResponded 3 weeks ago

Dear Eddie,

Thank you for your review.

We are pleased that you stay with us was memorable and enjoyable. We are happy that we could add to your time in South Africa and that your trip to our beautiful country ended on a high note.

We look forward to welcoming you back to The Bay Hotel on your next visit.

Kind regards,
Hennie Erlank
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

stayed here for 5 nights at the end of our trip ( kruger and vic falls already done ) as found a good deal via booking .com ( if you call £130 a night good ) it was of course winter so didnt use the pool. first impressions were very good we had a nice club room ( 201 ) which led straight onto the pool deck and a sunset view every night.the room was large and spacious with everything you need ( almost everything read on ) for a good stay.the staff were very friendly and the added 24 hour security on the door was good and also card entry into the room corridors a good bonus which is what you would expect from a hotel that was parading as a 5 star hotel...now the flaws...
almost every day the maid forgot to replenish either tea, coffee ,shower gel etc etc and although not one to over complain i mentioned it to reception on passing not wanting to make a big fuss...however after the 3rd time it happened i found myself e mailing the hotel at 6.am one morning as no milk had been left again !!!! 40 minutes later and 3 more calls to reception i had to chuck some shorts on and go and complain AGAIN .......on the 4th day maintenance decide to work above out room.we had drilling for about 1 hour late afternoon...again a phone call to reception asking them to stop......in fairness to the manager he called me and offered me an upgrade which i declined as i wasnt switching rooms for one night .it was 6pm for gods sake and we were just going out for tea !!! and i was happy with the room it was just the service and noise....also be aware the bath is great but the tap is not a mixer so you have to fill it with hot ( takes 30 mins ) and then add the cold,again not ideal.
now for breakfast....on the 3rd day we had our normal drinks when we were informed that we was only allowed one cappuccino coffee at breakfast and if we wanted a second cup we would have to pay for it WTF ???? they let us off that day...thank you ...camills bar....we went every night to this bar....on 3 occasions there was no barman for 5 mins ( sydney though was great,well done syndey ) .again another annoying little thing.
so all in all i think although the hotel is in a great spot,has great security ( so does all of camps bay ) i think it needs to pull its socks up a bit as the little things that make or break a hotel were obviously not top of this hotels list which is a shame as the staff are all friendly (well most of them ) and work hard.would i stay again ? i probably wouldn't due to the annoying things that as a holidaymaker i dont want to be spending my time complaining about a few simple tasks, especially when youre paying 5 star prices.off course i did get a e-mail reply with the normal ' i will bring it up with management to address youre concerns ' ive been back over a week now and that ship has sailed i'm afraid.one last thing if you get room 201.remember to put clothes on in the morning before you go to you're balcony it overlooks a few tables in the bistro bar and also the pool man is doing his daily chores :)

Room tip: start running you're bath early
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank paul j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bay Hotel, General Manager at The Bay Hotel, responded to this reviewResponded 3 weeks ago

Dear Jasper,

Thank you for the time you took to compile your review.

I am disappointed that your stay with us was not to your expectations. I am pleased that you enjoyed your room and that your interactions with the employees were friendly and sincere. I have taken up your comments with all the departments that were involved, and actions have been taken to ensure there is no repeat.

I hope that we will welcome you back in the future, when I will ensure that you receive the services and standards, we pride ourselves on at The Bay Hotel.

Thank you again for your valued feedback.

Kind regards,
Hennie Erlank
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024 via mobile

We had a great night at the Bay Hotel - I think we were upgraded to an ocean view room as the hotel wasn’t busy which was fantastic for us! Lovely rooms, with lots of comforts including water and free soft drink. Turn down service was great with water left by the bed after a few wines in the nearby restaurants! Breakfast had a great selection including hot and cold, amazing cinnamon buns and bubbles if you wanted it! If it was warmer, would have been a great place to relax by the pool but alas it wasn’t the right weather! Great place to walk to the local restaurants too, security was on the door. Staff were incredibly friendly, and the welcome massage was lovely and great value!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Natalie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bay Hotel, General Manager at The Bay Hotel, responded to this reviewResponded 10 May 2024

Dear Natalie,

I am pleased that you enjoyed your stay with us and that we exceeded your expectations. Thank you for your comments and compliments.

We look forward to welcoming you back the The Bay Hotel.

Kind regards,
Hennie Erlank

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2024

Intended to book The Table Bay Hotel and erroneously clicked on The Bay Hotel. It was a mistake i never regretted and so happy i made. I Loved it at this place. The room, the location, the security, the views. At least 4 different varying size pools to discover and such cool spots to lounge in. I must return !

Date of stay: April 2024
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Review collected in partnership with this hotel
Thank oogunb270895
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bay Hotel, General Manager at The Bay Hotel, responded to this reviewResponded 10 May 2024

Dear Valued Guest,

Thank you for your review. We are pleased that your mistake turned into an enjoyable experience for you.

Thank you again for your compliments.

Kind regards,
Hennie Erlank

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024

Excellent place and very neat. Nice place to relax and unwind .Great get away from all daily routines.I would highly recommend 👌

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank denola M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Bay Hotel, General Manager at The Bay Hotel, responded to this reviewResponded 10 May 2024

Dear Valued Guest,

Thank you for your review.

Thank you for the compliments and we are happy that you could wind and relax with us at The Bay Hotel.

We hope to see you soon again.

Kind regards,
Hennie Erlank

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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