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Susan E

Warm friendly and professional staff keynote to this excellent hotel

4.0 of 5 bubblesReviewed 21 Apr 2024via mobile
Thoroughly enjoyed the facilities of this big-city establishment. From the buzz at the superb breakfast to the laid back pool bar, and the helpful concierge staff, all our needs were met. Would recommend The President Hotel to anyone visiting Capetown
Date of stay: April 2024
Trip type: Travelled as a couple
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Nikki Vardan, Other at The President Hotel, responded to this review
Responded 22 Apr 2024
Dear Susan

Thank you so much for taking the time to share your wonderful experience at The President Hotel.

We are thrilled to hear that you enjoyed all aspects of our urban resort, from the delicious and lively breakfast to the relaxing pool bar and the helpful concierge team.

A warm and friendly staff is truly the heart of our hotel, and your kind words mean the world to us. We'll be sure to pass them on to the entire team – they'll be delighted to know they played a part in making your stay in Cape Town so enjoyable.

We're so glad you found The President Hotel to be the perfect home base for your adventures in Cape Town. Your recommendation truly means a lot.

We would love to welcome you back anytime.
Please don't hesitate to reach out if there is anything we can do to help plan your next visit.

Regards

Nikki Vardan
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    9 - 14 of 3 330 reviews
    Reviewed 14 April 2024

    A fantastic stay at the President Hotel. My husband and I stayed here for 4 nights as part of our Honeymoon and would highly recommend this hotel in Cape Town. From check in to check out everything was faultless and if there were any issues it was a quick call and it would get resolved. The staff were amazing. Everyone was very welcoming, friendly and helpful. Breakfast buffets were amazing and the evening meals were very good. We will definitely be returning.

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank DeeO127
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nikki Vardan, Other at The President Hotel, responded to this reviewResponded 16 April 2024

    Dear DeeO127

    Congratulations on your recent honeymoon! We're absolutely thrilled to hear that The President Hotel played a part in making it a fantastic experience.

    A flawless 4-night stay sounds like the perfect honeymoon, and we're so happy that everything from check-in to check-out went smoothly. We appreciate you mentioning that any minor issues were resolved quickly – our staff takes great pride in ensuring guest satisfaction.

    Your kind words about our amazing staff truly mean a lot to us. We strive to provide a welcoming, friendly, and helpful environment, and it's wonderful to know we achieved that goal during your stay.

    The breakfast buffets and evening meals sounding amazing is fantastic to hear! We take pride in offering delicious and varied dining options for our guests.

    "We will definitely be returning" – that's the best kind of feedback we can receive. We look forward to welcoming you back to The President Hotel on a future trip to Cape Town.

    Wishing you both all the best!

    Regards

    Nikki Vardan
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 April 2024

    A fabulous welcome from the staff at The President Hotel. From the moment we arrived, we enjoyed great service.

    Our spacious room overlooked the pool ( a little too fresh for my British bones!) and included a sofa area in which to relax. The breakfast and bar staff were especially welcoming. Thanks, guys.

    This is a perfect pitstop for a short Cape Town visit. It is a large hotel in Bantry Bay, a short drive from Cape Town’s hustle and bustle, but we enjoyed the promenade walks and local night life in Sea Point too.

    If you want boutique, try somewhere else. For two British tourists arriving on a late flight, The President pulled out all the stops to make our stay perfect.

    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank 69LisaRain
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nikki Vardan, Other at The President Hotel, responded to this reviewResponded 16 April 2024

    Dear 69LisaRain

    Thank you for choosing The President Hotel for your recent stay in Cape Town, and for taking the time to share your wonderful review.

    We're thrilled to hear that our staff lived up to the "President" name with their fabulous welcome and exceptional service throughout your stay. It's always rewarding to know we made a positive first impression.

    While the pool may not have been quite tempting this time, we hope you enjoyed the spacious room and sofa area for relaxing.

    We're delighted that the breakfast and bar staff made you feel especially welcome – a big thank you from the entire team!

    You're absolutely right, The President Hotel offers a different experience than a boutique hotel. However, it sounds like our larger size and location in Bantry Bay, with its proximity to both the city's excitement and the charming Sea Point area, were perfect for your short Cape Town visit.

    We're so glad we could pull out all the stops and make your arrival from a late flight smooth and enjoyable.

    We hope to welcome you back to The President Hotel on a future trip, perhaps when the Cape Town weather is a little warmer and a pool dip is more inviting.

    Regards

    Nikki Vardan
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 April 2024

    Great location, pity about the service. Booked a family room, the room was spacious but was not made up for the children upon arrival. I notified reception and they said the bed would be made in the evening. Went for dinner and returned around 9.30pm - no beds made up. Notified reception and said they would send someone - waited 30min and called again. Finally someone arrived with bedding for 1 child - single duvet. Apparently they had not been notified. I requested another duvet, pillow and towel as I have 2 children. The man scurried away and I didn’t see him for ages. By 10.30pm I called reception again and was diverted straight to housekeeping - no apology nothing. The housekeeping team arrived and apologised. Reception not great. I probably would not stay here again, rooms very tired and service poor.

    Room tip: Not good value for a family with children
    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Rooms
      • Cleanliness
      • Service
    Thank elaine E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nikki Vardan, Other at The President Hotel, responded to this reviewResponded 16 April 2024

    Dear Elaine

    Thank you for taking the time to leave a review of your recent stay at our hotel. We sincerely apologize that your experience with us fell short of expectations, particularly when traveling with your family.

    It's disappointing to hear that the family room you booked wasn't prepared for your children's arrival and that there were significant delays in getting the beds made up. We understand this caused frustration and inconvenience, especially after a long day.

    There is absolutely no excuse for the lack of communication and follow-through from reception. We take pride in providing excellent service, and this situation clearly fell short. We will be reviewing this incident with our team to ensure proper procedures are followed and communication is clear between departments, especially regarding guest requests.

    The housekeeping staff's apology is appreciated, but it doesn't diminish the overall inconvenience you experienced.

    We are continually working on improvements throughout the hotel, and your feedback will be considered in future renovations.

    We understand why you might not be inclined to stay with us again, but we hope you'll give us another chance. We are confident we can provide the level of service and comfortable accommodations you expect for your family.

    Regards

    Nikki Vardan
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 April 2024

    Everything about this hotel was class. Great staff, clean areas everywhere and fantastic food. Pool area lovely with attentive serving staff all day and just a hop across the road to main street with bars and restaurants. The hotel gave us a warm welcome for our 40th wedding anniversary and we would recommend to anybody to stay here whilst in Capetown.

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank JohnnyP1234gh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nikki Vardan, Other at The President Hotel, responded to this reviewResponded 9 April 2024

    Dear Johnny

    Thank you for taking the time to leave such a wonderful review of your recent stay at our hotel! We are absolutely thrilled to hear that everything about your experience was "class."

    Your kind words about our staff, cleanliness, food, pool area, and attentiveness truly mean a lot to us. We strive to create a welcoming and enjoyable atmosphere for all our guests, and it's incredibly rewarding to know we succeeded in celebrating your 40th wedding anniversary with you.

    A special thank you for mentioning the warm welcome you received – creating a memorable experience for special occasions is something we take great pride in.

    We would be honored to welcome you back again for another unforgettable stay in Cape Town. Please don't hesitate to reach out if there's anything we can do to assist you in planning your next visit.

    Once again, thank you for choosing our hotel and for sharing your positive experience.

    Regards

    Nikki Vardan
    Director of Operations

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 April 2024 via mobile

    My son and I stayed at this hotel for a few days, felt very welcomed. The staff here are so friendly and for this reason alone we will return to this hotel next time we are in cape Town. The location is great. The breakfast is lovely I cannot speak for other meals as we ate out the rest of the time. I saw meals being served at the bar, near swimming pool and in restaurant and all looked very nice. The coffees and hot chocolates were lovely and wine at the bar. The rooms are comfortable. Nothing special, just what is needed. There is a kettle in the room with teas and coffees. Everywhere spotlessly clean. We really did feel very comfortable. I think only problem was lack of space around the pool, not enough sun loungers gor the amount of guests. We were out exploring every day, but the afternoon I thought to relax by the pool, was challenging to get a chair. Thank you very much for having us, my second time to Cape Town now and will be back

    Date of stay: March 2024
    Trip type: Travelled with family
    Thank Arlette J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nikki Vardan, Other at The President Hotel, responded to this reviewResponded 9 April 2024

    Dear Arlette

    Thank you for taking the time to share your recent stay with us at The President. We're delighted to hear you and your son felt so welcomed by our friendly staff. We're thrilled they left such a positive impression on you both. Knowing you'll be returning because of their service is the highest compliment.

    We're also happy to hear the location served you well, and that you enjoyed the delicious breakfast options. Perhaps next time you can tempt yourselves to try our lunch or dinner offerings. We pride ourselves on using fresh, local ingredients to create a variety of dishes.

    We appreciate your feedback about the pool area. While we're happy you found the overall space lovely, we understand your concern regarding the limited loungers. We're constantly evaluating guest needs and will consider your comment during upcoming renovations or re-arrangements.

    Thank you again for choosing The President. We look forward to welcoming you back to Cape Town on your next visit! In the meantime, if there's anything we can do to assist with future planning, please don't hesitate to reach out.

    Regards

    Nikki Vardan
    Director of Operations

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