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Jeff W

A dream hotel…

Review of Ellerman House
5.0 of 5 bubblesReviewed 01 Jun 2024via mobile
Ellerman House is perfect. I could end my review there, but some memories that we’ll talk about forever: how we wanted our house to be as well designed as the public areas and our guest room, enjoying sundowners with the most beautiful view of the African sunset, to Zolani’s enthusiasm and experience behind the daily gin and tonic cart, to Michelle’s warmest of welcomes, to the complimentary (and dangerous!) butlers pantry, to the smiles and acknowledgements from every team member we encountered…could go on and on. Thank you to the entire team for such a memorable experience.
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellerman House, General Manager at Ellerman House, responded to this review
Responded 06 Jun 2024
Dear H8072QVjeffw,

Thank you so much for your heartfelt review of Ellerman House. We are overjoyed to hear that your stay with us was nothing short of a dream and that you have such wonderful memories to cherish.

Your compliments about our design, stunning views, and the special moments like enjoying sundowners and Zolani’s gin and tonic cart are truly appreciated. It’s heartwarming to know that Michelle's warm welcome and the attentiveness of our entire team made your stay exceptional.

We are delighted that you enjoyed the butler's pantry and felt so well cared for by everyone you encountered. Your kind words inspire us to continue delivering unforgettable experiences to our guests.

Thank you once again for sharing your experience. We look forward to welcoming you back to Ellerman House and creating even more lasting memories.

Warm regards,
Ellerman House Team


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviewed 24 May 2024

    My husband and I came to Ellerman House as part of our anniversary celebration trip and we were thrilled with our stay. The location is exceptionally beautiful, the vistas some of the best in the world, the staff A+++ accommodating, helpful, friendly and attending to our every need. Our Deluxe suite was warm and inviting with lots of closet space, cozy comfortable bed and linens, and a well appointed sitting room and snacks and drinks. Everything to make you feel at home is taken care of. The view from our deck was so enticing and the FOOD is truly outstanding and makes us want to stay longer and return. Look no further if you are looking for a true vacation in a Hotel in Cape Town that makes you feel at home. The snacks, the daily food, the dining room service, the house keeping, even the laundry ( gratis) was done beautifully. I would not change a thing about our stay except to stay longer. So grateful for this wonderful memory. We have been all over the world and this is now our new favorite Hotel and restaurant!!!

    Room tip: Book early and get an ocean view room with terrace. We were in Room 5
    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank F7929EFjoans
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 6 June 2024

    Dear F7929EFjoans,

    Thank you so much for your incredibly kind review of Ellerman House. We are honored that you chose to celebrate your anniversary with us and thrilled to hear that your stay was so memorable.

    It’s wonderful to know that you enjoyed our beautiful location and breathtaking vistas. We’re delighted that you found our staff accommodating, friendly, and attentive to your every need. Your compliments about your Deluxe suite, with its cozy bed, ample closet space, and well-appointed sitting room, mean a lot to us.

    We’re also glad you appreciated the enticing views from your deck and the outstanding food that made you want to stay longer. Knowing that our services—from snacks and daily food to dining room service, housekeeping, and complimentary laundry—made you feel at home is incredibly rewarding.

    Thank you for considering Ellerman House your new favourite hotel and restaurant. We look forward to welcoming you back and creating even more wonderful memories together. We are your Cape Town home!

    Warm regards,
    Ellerman Houe Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 March 2024

    It all began with the warmest of welcome by Marly! We delighted in the well presented, delicious cuisine and the decadent freshly made treats that not only filled the Ellerman pantry but our tastefully decorated, well appointed, peaceful, spacious and most comfortable room too. Efficient, friendly, personalised service from each and every member of staff, including Chef Gordon, Michelle, Yasser, Dickson and Warren, who all made us feel relaxed and at home. The art tour. with Lindsay, woven in South African history of the largest South African private collection ( a gallery of its own ), was extraordinary. Watching the whales whilst eating breakfast, wine tasting whilst over looking the ocean, a walk down the 500 steps to Clifton beach, recommended by Yolanda, and a night time stroll through the garden all added to our exceptional and unforgettable experience of South African hospitality in the splendour of Ellerman House. If you are looking for a holiday, par excellence, look no further, this is it!

    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank trish9012018
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 6 June 2024

    Dear trish9012018,

    Thank you so much for your beautiful review of Ellerman House. We are thrilled to hear that your stay with us was filled with exceptional moments and memorable experiences.

    From Marlilie's warm welcome to the delicious cuisine and decadent treats, it’s wonderful to know that every detail contributed to your enjoyment. We’re delighted that you found your room peaceful, spacious, and comfortable, and that the personalised service from our team, including Chef Gordon, Michelle, Yasser, Dickson, and Warren, made you feel at home.

    Your kind words about Lindsay’s art tour and the extraordinary South African art collection mean a lot to us. We’re glad that whale watching, wine tasting, and exploring the local area added to your exceptional experience.

    Thank you for recommending Ellerman House as the perfect holiday destination. We look forward to welcoming you back for more unforgettable moments.

    Warm regards,
    Ellerman House Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 February 2024

    This is like entering your home, but with 6star service and ambience! The location is special and even when all eleven rooms are occupied, the space in the garden, around the pool feels like you are on your own. Service from the Ellerman Team is world class and the art collection around the house gives you that feeling of being at home. A “must” is to visit the wine collection….just amazing. If you want the very best from a boutique Hotel, this really is unbeatable.

    Room tip: Be prepared to be spoilt from the moment you arrive and try some of the special wines.
    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Mike M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 12 March 2024

    Dear mikemar2,

    Thank you for sharing your glowing review!

    We're delighted to hear that your experience at Ellerman House was nothing short of exceptional. It's our pleasure to create memorable moments, and we appreciate your kind words about our team's dedication and attention to detail.
    We can't wait to welcome you back for more unforgettable moments.

    Cheers to many more wonderful stays with us in the future!

    Best regards,
    Ellerman House Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 February 2024

    Recommended by a well travelled friend and without doubt now happy to recommend this to any reader of the following review.

    We stayed for 5 nights in an Ellerman House Suite and would highlight the following:

    Location: stunning views overlooking Bantry Bay. About 10mins to transfer to V&A and easy access to both Clifton and Camps Bay. Sitting in the garden, on the terrace, or from your room the sky and sea colours never disappoint

    Rooms: the House Suite was stunning, again with fantastic views out to see, although we would be confident all the rooms are beautifully presented

    Food and Beverages: wonderful breakfast served on the terraces along with the evening cocktails and canapés. Dinner menu changed daily and whilst there are fantastic restaurants in and around Cape Town we thoroughly enjoyed dinner on the terrace. Lovely treats in the pantry which are difficult to avoid

    Facilities: beautiful garden and pool area and we enjoyed the lovely SPA and Treatments, You become mesmerised by the art that is an integral part of the property and it feels like you notice something new every time

    The Team: they have an aim to make you feel part of the Ellerman Family and they do not disappoint. They get to know you personally without it being too familiar and you can understand why there are so many returning guests. Housekeeping team were outstanding (easily overlooked) and a huge call out to Marilie and Prince (aka King) who as House Managers helped facilitate the wonderful experience and always seemed to be on hand

    And finally just don’t take my word. It was evident whenever asked where we were staying when out and about and responding with Ellerman House the immediate response was always along the lines of ‘wonderful, beautiful, one of if not the best in Cape Town’. We will be returning and have no hesitation in recommending to anyone thinking of visiting

    Date of stay: January 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Nick G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 13 February 2024

    Hello nickg337,

    Thank you so much for taking the time to share your positive experience at Ellerman House. We are delighted to hear that you enjoyed your stay with us and that our team was able to contribute to making your visit special.

    It warms our hearts to know that you appreciated the exceptional service, attention to detail, and the overall ambiance of Ellerman House. Our team works tirelessly to ensure that every guest has a memorable and comfortable experience, and your kind words serve as a great source of motivation.

    We are particularly thrilled that you found our facilities and amenities to your liking. Our commitment to providing a luxurious and welcoming environment is a top priority, and it's rewarding to see that reflected in your feedback.

    Your recommendation means the world to us, and we genuinely appreciate your positive remarks. It was our pleasure to host you, and we hope to welcome you back to Ellerman House for another unforgettable experience in the future. The entire team, the housekeeping team, Marilie and Prince send all their love.

    Once again, thank you for choosing Ellerman House, and we look forward to serving you again soon.

    Warm regards,
    Ellerman House Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 October 2023

    Ellerman House is definitely THE place to stay in Capetown. Staff anticipated nearly every whim and responded quickly and professionally for all requests. Nothing was left out. The property is wonderful and beautifully maintained. The art work was beyond belief, its a gallery in its own right. The staff at all levels were warm, friendly, responsive and professional. The tour guides, hotel employees, were highly knowledgeable and great to drive with. We cannot say enough good things about Ellerman house and will defenitely stay there on return to Capetown.

    Room tip: Be prepared for impeccable service.
    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Mike D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 18 October 2023

    Dear tsc3919,

    Thank you for your lovely comments about your stay at Ellerman House.

    We always appreciate positive feedback and are delighted to hear that our team made you feel especially special; it is our goal to create memorable stays that last a lifetime.

    We hope to see you again soon at Ellerman House and in beautiful Cape Town.

    Thank you very much,
    Ellerman House Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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