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marksmbm

Our visit to Ellerman House

Review of Ellerman House
5.0 of 5 bubblesReviewed 29 Sept 2023
Fantastic property - one of the best I have ever visited. Our stay was more like being a guest in someone's home rather than staying at commercial property. The furnishings and decor (and art) in the hotel were remarkable. And the staff went out of their way to find opportunities to please you. The staff addressed all guests by name, remembered from day to day what plans you had the previous day. Management visited with all guests every morning in the dining room to make sure they were happy with their stay and to come up with ways to make it even more memorable. Overall a great experience.
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Relais & Chateaux
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Ellerman House, General Manager at Ellerman House, responded to this review
Responded 18 Oct 2023
Dear marksmbm,

Thank you for your lovely comments about your stay at Ellerman House.

When visiting Cape Town, Ellerman House is truly your home, and we prefer to think of the employees as an extension of your family. For this reason, we address visitors by name, and we are constantly aiming to offer tailored guest experiences and stays during your stay with us.

Thank you very much,
Ellerman House Family
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 September 2023 via mobile

Hands down this is the best hotel in the Cape in fact South Africa . Our room was spacious with the most stunning ocean view. The food is out of this world ( thanks to Chef Kieran ) their wine menu is one of the best. The staff were so friendly and welcoming , you almost feel like you’re in a beautiful home , rather than a hotel. There are so many beautiful decorated lounges to chill in , and the gardens and pool area are in immaculate condition. If you are interested in art , they offer art tours as they have a huge art collection . And the wine gallery and wine tasting is a must . Zolani did the wine tour and what an enthusiastic , engaging young man he was .
The 6pm sundowners on the deck with canapés are all complimentary, we felt like we were on the Italian riviera it was so beautiful. Marlyn was always on hand to make us our special cocktails and chat about the menus.
And then the pantry! just the thing if you are feeling peckish , it’s filled with cakes, sweets, biscuits and so much more and you can raid the pantry at any time of the day or night .
All in all it was a magical experience and I can’t wait to go back. 2 nights was far too short. Thanks to all the staff for making our stay so special, I can’t wait to come back

Room tip: Give yourself time to just enjoy the hotel
Date of stay: September 2023
Trip type: Travelled with family
Thank CLARESouthAfrica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 18 October 2023

Dear CLARESouthAfrica,

Thank you for your positive feedback on your stay at Ellerman House.

We are delighted that you loved the authentic South African experience, which is reflected in our art collection, gourmet offerings, extensive gardens, and exceptional crew. We continuously strive to provide outstanding visitor experiences while being comfortable and modest.

We hope to see you again soon to enjoy even more of what we offer, including 21 complimentary features to make your stay extra special.

Best wishes,
Ellerman House Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2023

We stayed here as our first stop on our honeymoon. Cape Town is an amazing city and we wish we had more time, particularly at the Ellerman House. Unbeatable views, service, food, wine and art. We will be back!

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Relais & Chateaux
Thank heatherbC8624MF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 18 October 2023

Dear heatherbC8624MF,

Thank you for selecting Ellerman House as your honeymoon destination. Cape Town is the ideal spot to celebrate the start of your new life together, with its flaming sunsets, magnificent white-sand beaches, and world-class food. Guests at Ellerman House can spend their honeymoon surrounded by the beautiful romance of our cliffside grande dame, complete with spectacular Atlantic Ocean views, plush, opulent suites, and a calm spa with a dedicated treatment area designed for couples.

We hope to be able to welcome you back to Cape Town for a future adventure.

Thank you very much,
Ellerman House Family

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Reviewed 15 September 2023 via mobile

Ellerman House is a beautiful artsy boutique hotel with an exceptional view. The location is great and the food was outstanding. The room, bathroom and deck were very spacious and comfortable. Everyone was very helpful and attentive, especially Duran who was a fantastic server and made the best coffee drinks. Drinks on the patio are a must. Highly recommend!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank EllenG2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 18 October 2023

Dear EllenG2222,

Thank you for your kind words, and it's great that you appreciated the views, meals, and overall Ellerman House experience. We will certainly share this feedback with Duran - our team is the life and heart of Ellerman House, and we know Duran will be overjoyed.

We surely hope to have another chance to welcome you back to Ellerman House.

Best wishes,
Ellerman House Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2023

Went on our honeymoon for three days and it was the most incredible experience ever. The staff is attentive but not overwhelming. The food and drinks are exceptional and the property is absolutely spectacular. The art tour and wine tasting tour on the property were added bonuses to our trip but invaluable experiences. If it were up to us we would have stayed much longer !!

Date of stay: August 2023
Trip type: Travelled as a couple
Thank adinab697
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 28 August 2023

Greetings Adinab697.

Thank you very much for your amazing review! We are pleased to have played a part in your wonderful honeymoon! We appreciate the compliments on the culinary offerings and the art tour, which are all part of the Ellerman House experience.

We hope to see you again for another wedding anniversary celebration.

Best regards,
Ellerman House Team

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Reviewed 31 July 2023

I'm not sure I can sufficiently put my experience into words! Every single staff member from the front room to the wait staff were so attentive and welcoming. We were staying to celebrate my 50th birthday and I noticed a ring in the display case that I fell in love with. My husband and I were leaving in the morning and I did not buy the ring. Unbeknownst to me, my husband was working remotely with the staff to somehow purchase the ring and get it to us. I don't have everyone's name because my husband was the one scheming but somehow they got that ring delivered to us WHILE WE WERE ON SAFARI!!! That level of service is beyond words. Not to outshine the perfect cocktails, blankets on the terrace at sunset and the exquisite pot of tea next to the fire. Our stay was impeccable from start to finish. I wish Ellerman House was closer so I could quickly return.

Room tip: Have a cocktail from AB, it's worth it!
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank MeredithR176
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 1 August 2023

Dear MeredithR176,

Thank you for your kind five-star review.
We are happy that you chose Ellerman House to celebrate your birthday, and we are delighted that we were able to make it extra special - the team enjoyed making your surprise even more special; that's what we do! It was an absolute pleasure and we hope to see you again for another birthday celebration.

Best regards,
Ellerman House Team

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