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Heather B
Lewes, Delaware

Honeymoon

Review of Ellerman House
5.0 of 5 bubblesReviewed 15 Sept 2023
We stayed here as our first stop on our honeymoon. Cape Town is an amazing city and we wish we had more time, particularly at the Ellerman House. Unbeatable views, service, food, wine and art. We will be back!
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Relais & Chateaux
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Ellerman House, General Manager at Ellerman House, responded to this review
Responded 18 Oct 2023
Dear heatherbC8624MF,

Thank you for selecting Ellerman House as your honeymoon destination. Cape Town is the ideal spot to celebrate the start of your new life together, with its flaming sunsets, magnificent white-sand beaches, and world-class food. Guests at Ellerman House can spend their honeymoon surrounded by the beautiful romance of our cliffside grande dame, complete with spectacular Atlantic Ocean views, plush, opulent suites, and a calm spa with a dedicated treatment area designed for couples.

We hope to be able to welcome you back to Cape Town for a future adventure.

Thank you very much,
Ellerman House Family
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviewed 15 September 2023 via mobile

    Ellerman House is a beautiful artsy boutique hotel with an exceptional view. The location is great and the food was outstanding. The room, bathroom and deck were very spacious and comfortable. Everyone was very helpful and attentive, especially Duran who was a fantastic server and made the best coffee drinks. Drinks on the patio are a must. Highly recommend!

    Date of stay: September 2023
    Trip type: Travelled as a couple
    Thank EllenG2222
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 18 October 2023

    Dear EllenG2222,

    Thank you for your kind words, and it's great that you appreciated the views, meals, and overall Ellerman House experience. We will certainly share this feedback with Duran - our team is the life and heart of Ellerman House, and we know Duran will be overjoyed.

    We surely hope to have another chance to welcome you back to Ellerman House.

    Best wishes,
    Ellerman House Family

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 August 2023

    Went on our honeymoon for three days and it was the most incredible experience ever. The staff is attentive but not overwhelming. The food and drinks are exceptional and the property is absolutely spectacular. The art tour and wine tasting tour on the property were added bonuses to our trip but invaluable experiences. If it were up to us we would have stayed much longer !!

    Date of stay: August 2023
    Trip type: Travelled as a couple
    Thank adinab697
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 28 August 2023

    Greetings Adinab697.

    Thank you very much for your amazing review! We are pleased to have played a part in your wonderful honeymoon! We appreciate the compliments on the culinary offerings and the art tour, which are all part of the Ellerman House experience.

    We hope to see you again for another wedding anniversary celebration.

    Best regards,
    Ellerman House Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 July 2023

    I'm not sure I can sufficiently put my experience into words! Every single staff member from the front room to the wait staff were so attentive and welcoming. We were staying to celebrate my 50th birthday and I noticed a ring in the display case that I fell in love with. My husband and I were leaving in the morning and I did not buy the ring. Unbeknownst to me, my husband was working remotely with the staff to somehow purchase the ring and get it to us. I don't have everyone's name because my husband was the one scheming but somehow they got that ring delivered to us WHILE WE WERE ON SAFARI!!! That level of service is beyond words. Not to outshine the perfect cocktails, blankets on the terrace at sunset and the exquisite pot of tea next to the fire. Our stay was impeccable from start to finish. I wish Ellerman House was closer so I could quickly return.

    Room tip: Have a cocktail from AB, it's worth it!
    Date of stay: July 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank MeredithR176
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 1 August 2023

    Dear MeredithR176,

    Thank you for your kind five-star review.
    We are happy that you chose Ellerman House to celebrate your birthday, and we are delighted that we were able to make it extra special - the team enjoyed making your surprise even more special; that's what we do! It was an absolute pleasure and we hope to see you again for another birthday celebration.

    Best regards,
    Ellerman House Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 July 2023

    We have become fans of the Relais & Châteaux properties and try to seek them out whenever possible because their level of service is typically extraordinary and Ellerman House was no exception. We only had three nights in Cape Town and had other arrangements already made, but rearranged one night so we could get a chance to experience Ellerman House and I'm so glad we did. With only a small amount of rooms (I believe 12 or 13), they told us that they want you to feel like the Ellerman House is your home and it absolutely did. Whether it was enjoying sundowners on the terrace, a glass of wine in the library, getting a snack in the pantry or enjoying breakfast in the dining room, it all felt like quiet, beautiful luxury in a stunning setting. We weren't there long enough to enjoy the pool, the wine gallery or yoga on the sunrise yoga deck, but we will absolutely be back to enjoy those and more!

    Date of stay: July 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 319christinas
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 31 July 2023

    Dear 319christinas,

    Thank you very much for your kind words.

    We are grateful that you stayed with us for one night at Ellerman House, your Cape Town home when you next visit our lovely city. We were delighted that you were able to sample a few of our offerings and hope that we will have another opportunity to invite you back to sample even more of what we have to offer! We specialise in hospitality and endeavor to provide the best service possible.

    Thank you again for choosing Ellerman House!

    Best regards,
    Ellerman House Family

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 July 2023

    Ellerman House is a beautiful boutique property in Cape Town. It directly overlooks the ocean with stunning views and lovely pool/garden terrace. The House is filled with African art, predominantly from South Africa, including a contemporary gallery. We took an art tour with a local guide which was really interesting and includes some of the history of Ellerman House. The house itself is beautiful and the current owners have paid painstaking attention to detail, much of which is wholly unique to Ellerman House. The managers (Yassir, Meredith, and Price) and their entire team make you feel very welcomed. Edith was lovely! They are happy to assist with any arrangements or tours you need booked. Yassir booked our expediter/handler for our connecting flight in Johannesburg. They were also helpful in making dinner reservations prior to our arrival (go to Fyn!). They arranged transportation to/from dinner each night we dined out. That being said, the food at Ellerman House is outstanding (as is the wine). We enjoyed several lunches and dinners here and all were fantastic. Make sure to book the wine tasting at the Wine Gallery (every day at 4 pm). The gallery itself is art - the corkscrew shaped wine rack is a very cool feature made exclusively for Ellerman House by an F1 engineer. The wine tasting is fun and casual - Albright is very knowledgeable and makes great cocktails! We also enjoyed Zolani who is very helpful/knowledgeable about South African wines. The spa is amazing - I had an awesome facial with Theo - highly recommend. The rooms are well appointed, spacious, again with lots of attention to detail - you have universal wall plugs, heated floors, great views. We highly recommend Ellerman House - great location for touring around and dinners out, beautiful just to stay at the hotel, amazing people.

    Date of stay: July 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 255abbyg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ellerman House, General Manager at Ellerman House, responded to this reviewResponded 31 July 2023

    Hello 255abbyg,

    Thank you so much for your kind five-star review.

    We are thrilled that you loved your Ellerman House experience; we strive to provide our guests with the greatest Ellerman House and city experience possible. We have passed on your comments to the team (Yassir, Meredith, Prince, Albright, Zolani, and Theo) - the entire team is passionate about hospitality and serving our guests, and each guest is a true extension of our Ellerman House family.

    We hope to welcome you back soon!

    Best regards,
    Ellerman House Family

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