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Hotels.com
R 3 643
Fully refundable before Sun, 26 May
Breakfast included
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Trip.com
R 2 453
Fully refundable before Sun, 26 May
Breakfast included
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Vio.com
R 3 643
Fully refundable before Sat, 25 May
Breakfast included
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GOLF

Just okay

Review of Sun City Hotel
3.0 of 5 bubblesReviewed 22 Sept 2023via mobile
Pretty Basic accommodation booked a luxury family room which was tiny. Room was outdated and needed repairs. Staff were pleasant but concierge lacked basic knowledge of the resort and activities to do. The casino staff at the tables bar a few were very miserable and it felt like at times we were inconveniencing them with our patronage.

Other than that the other resorts - were more welcoming and the kids had a blast. Next time I would stay at the palace or cascades.
Date of stay: September 2023
Room Tip: If you like gambling stay here otherwise look at the other resorts in the complex
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Sefanyetso, Guest Services / Front Office at Sun City Hotel, responded to this review
Responded 23 Sept 2023
Dear Valuable Guest

Thank you for your feedback, we apologize for not meeting your expectations in some areas. All your comments have been noted and we will do our utmost best to improve on areas that we lack. We wish to welcome you back soon. Best regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 29 August 2023

Stayed at the palace what a beautiful place very classy staff was great very helpful food not bad ,and I finally got to meet Robert the piano guy he is not over rated sets a great mood my review I'll go again

Room tip: A must
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Voyage34606524452
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Sefanyetso, Guest Services / Front Office at Sun City Hotel, responded to this reviewResponded 7 September 2023

Dear Valuable Guest

Thank you very much for your great review, it gives us such pleasure knowing that your time here with us was as amazing as you hoped it would be. We look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2023

The rooms at this hotel were much better than I expected compared to other casino hotels around the world. The resort as a whole was really nice--nice nature, a lot of unique birds and animals. Breakfast had a lot of options. Would stay here again.

Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Ben W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Sefanyetso, Guest Services / Front Office at Sun City Hotel, responded to this reviewResponded 20 August 2023

Dear benwP8732OH

It is a great pleasure to have hosted you, we are glad to hear that you had an amazing holiday time with us here at Sun City,
We look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2023

Please remove Hard Rock Cafe as they serve the worst food.
As for Vibes, please upgrade the security as there were only underage kids when we went.
Also please open the pool billiard even if the club is not open. There is not much to do in Sun City, so this will make it one more thing to do.

The plus point and the most fun we had was the hiking trials and the Chimp&Zee Adventure Park - Well done on creating something that exciting.

Room tip: Always were comfy shoes as there is a lot of walking. Do not eat at Hard Rock Cafe, you will be highly disappointed.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank trushareddi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Sefanyetso, Guest Services / Front Office at Sun City Hotel, responded to this reviewResponded 18 July 2023

Dear Trushareddi

Thank you very much for your review, all your comments have been noted.
We are happy to hear that you enjoyed the experience at Chimp&Zee Park.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2023 via mobile

We had such an awesome time away for two nights at Soho! Excellent service all around. Rooms very clean. Well stocked.secure parking. Delicious breakfast! Fantastic choices of restaurants and service is very good. So enjoyed it. It was my husbands birthday. We will definitely be back again. Thanks to all.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Mandi L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Sefanyetso, Guest Services / Front Office at Sun City Hotel, responded to this reviewResponded 16 July 2023

Dear Mandi

Thank you very much for the great review, we are pleased to hear that we exceeded your expectations.
We are looking forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2023

My kids will never know our true experience...
They will never know that the first room we were given was faulty... no lights, or that the cot I had arranged would never have fitted.

They'll never know that the second room we were given was filthy, a nasty surprise left in our toilet.

My kids will never know that not a single staff member smiled or made a fuss over them.

They'll never know the look that the cook gave me when i told her that she didn't get my egg order right, or that she never offered to correct it.

They'll never know how little we meant to the porters and doormen once a G wagon pulled up and we were left with all our bags.

My kids will never know the laziness of staff, walking past glasses and cigarette packets strewn across the sun lounges or room service trolleys that stay standing in the corridor for 5+hours...

If you're looking for any resemblance of service, don't go here.
If you're fine with mediocre rooms, poor service, staff who don't actually care... this is the perfect place for you. But be warned... it's definitely not 4 star.

Date of stay: July 2023
Trip type: Travelled with family
1  Thank Kwenda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Sefanyetso, Guest Services / Front Office at Sun City Hotel, responded to this reviewResponded 2 July 2023

Dear Kwenda

Thank you for taking the time to get in touch with our Customer Management Department to provide details of the issues you experienced recently at our Hotel.
Please accept our apologies for the inconvenience, and be assured that we are anxious to retain you as a satisfied customer.
We appreciate hearing about any problems as this gives us the opportunity to try and resolve them.
Management is reviewing the information you sent us and a full investigation will be conducted as soon as possible to resolve this.
Please understand that this may well take some time, but I would like to assure you that we will follow this up directly with them.

Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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