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Andrew L
Johannesburg, South Africa

Horrible

1.0 of 5 bubblesReviewed 19 Dec 2023
Shocking experience. Check-in took 45 mins. "System down"
Desperately in need of a revamp. Rooms are very old, not properly maintained.
Not nearly enough staff for peak season.
Day visitor numbers dwarf residents so all facilities jam-packed and dysfunctional.
Highlight was a bartender/waitress called Joyce at the pool bar.
I left my MVG silver card at reception and asked them to cut it up.
Not worth R50 a night never mind the nearly R5000 it cost me.
I will not be back at Sun International.
Date of stay: December 2023
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Odirile Sebolao, Guest Services / Front Office at Cabanas at Sun City, responded to this review
Responded 2 weeks ago
Dear valued customer,

Thank you for taking the time to provide feedback on your recent experience at Sun International. We sincerely apologize for the issues you encountered during your stay, including the extended check-in time and the condition of the rooms. Your comments have been noted, and we will be addressing these concerns with our team to ensure a more efficient and enjoyable guest experience in the future.

We are glad to hear that Joyce at the pool bar stood out to you for her exceptional service. We will be sure to pass along your kind words to her and the rest of our staff.

We understand your frustration with the overcrowded facilities, and we will be looking into ways to better manage this during peak season. Additionally, we are sorry to hear that you will not be returning to Sun International. We value your feedback and would love the opportunity to make things right for you in the future.

If you would like to discuss your experience further or provide any additional feedback, please do not hesitate to reach out to us directly. We appreciate your patronage and hope to have the chance to welcome you back for a more positive experience.

Warm regards,

Odirile Sebolao
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (1 094)
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      8 - 13 of 1 094 reviews
      Reviewed 10 December 2023

      Horrible place to stay.Totalky unhygienic. Staff has no idea.The lobby outside the rooms are so dirty.The pool was also very dirty.unkept.No value food available. Will not stay even for free .Strongly advise against staying here

      Date of stay: December 2023
      Trip type: Travelled with family
      Thank Culture03248885953
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Odirile Sebolao, Guest Services / Front Office at Cabanas at Sun City, responded to this reviewResponded 2 weeks ago

      Dear valued guest,

      Thank you for taking the time to provide feedback on your recent stay with us. We are truly sorry to hear about your disappointing experience at our hotel. Your comments regarding the cleanliness, staff knowledge, and overall condition of the property are deeply concerning to us.

      We take pride in providing a clean and comfortable environment for all our guests, and it is clear that we fell short of meeting your expectations during your stay. Rest assured that we will address these issues with our team immediately to ensure that such lapses do not occur in the future.

      We sincerely apologize for any inconvenience this may have caused you and appreciate your honest feedback. If there is anything else you would like to share or if there is anything we can do to make amends, please do not hesitate to reach out to us directly.

      Thank you once again for bringing these matters to our attention. We hope for the opportunity to welcome you back in the future and provide you with a much-improved experience.

      Warm regards,
      Hotel Management Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 20 October 2023

      I srayed in the Cabanas with my family and our small dog of wich i got authorization for through sun international bookings. I asked SEVERAL times is my dog allowed and i was told yes over and over. On the Bookings.com website it also shows Pet Friendly! Frim the time of arrival until the time we left i was interrogated by several staff of sun city about the dog i was told to stay in the room after i complained because the dog was not allowed outside and if he cries or bark i would have problems (this was now after i was appologized to by one of the staff members that they listened to the voice recording when the booking was made and they heard that their staff member approved the doggy staying there) HOW DO YOU EXPECT A GUEST TO STAY IN THE ROOM TO KEEP THE DOG QUIET IF YOU PAY MORE THAN R8000 for 2 nights stay? I couldnt enjoy anything but went out while my grand daughter was staying with the doggie (and he never cried or barked at all) and we still spend more than R10 thousand rand at Sun City. This was HORRIFIC to say the least! I love going to Sun City i have a gold card and was told when i arrived that my card was downgraded to a silver (another embarresment) why i dont know but i still ended up paying more than R8000 for the 2 nights. I am so furious and disappointed and feel that they owe me a apology and a replacement of my 2 nights that i paid top dollar for to say the least!

      Room tip: Be rea dy to be disappointed
      Date of stay: October 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Scenic08072571156
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Odirile Sebolao, Guest Services / Front Office at Cabanas at Sun City, responded to this reviewResponded 2 weeks ago

      Dear valued guest,

      Thank you for taking the time to provide feedback on your recent stay at our Cabanas with your family and furry friend. We sincerely apologize for any inconvenience or miscommunication regarding the accommodation of your pet during your visit. It is never our intention to make our guests feel unwelcome or restricted in any way.

      We appreciate your understanding and patience as we work to address and rectify this issue. We have taken your feedback seriously and will ensure that our staff are properly trained and informed about our pet policy to prevent any misunderstandings in the future.

      We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that your experience fell short of your expectations. Please accept our sincerest apologies for any frustration or inconvenience you may have experienced during your time with us.

      We hope that you will consider giving us another chance to provide you with a seamless and pleasant experience in the future. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to reach out to us directly.

      Thank you for choosing Sun International. We appreciate your feedback and look forward to welcoming you back for a true Cabanas experience.

      Warm regards,

      Hotel Management Team at Sun City Cabanas

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 25 September 2023

      very poorly kept hotel. Litter everywhere, grubby kids play areas and generally all areas. Complacent, slow and poor service with every interaction. Not geared for families at all as there were no kids meals available, the family room we were sold was a very small room with a pull out couch. Could barely move.

      Room tip: Do not book a family room, it is not suitable for a family. Bring your own toddler meals as they do not cater.
      Date of stay: September 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank JuzzyFick
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 19 June 2023 via mobile

      Stay was very good but rooms needed to be a bit bigger than this.When you open your luggage there is hardly any space left in room .Breakfast had nice variety services were ok . We were given rooms on lowest floor . landscapes in and around were cool

      Room tip: Higher floor rooms provided much better view's
      Date of stay: June 2023
      Trip type: Travelled with family
      Thank PuneetM747
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Dorah Molefe, Guest Services / Front Office at Cabanas at Sun City, responded to this reviewResponded 24 June 2023

      Dear Valued Guest,

      Thank you for sparing time to share your rating of the Cabanas with us.

      Kind Regards:
      Dorah

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 June 2023 via mobile

      We wanted a place to stay why we visited at the national park. This is more of a 4 star resort. The grounds are excellent and clean. The breakfast buffet is excellent. Check in is quick. The room we had in 26 block overlooked the lake. Not a big room but really good and clean. The staff were excellent. The weather was cold. So we didn't try the pool but all looked good there. Everything you need for restaurants and entertainment is within walking distance. A lace we would go to again.

      Date of stay: June 2023
      Trip type: Travelled as a couple
      Thank ChuckS331
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Dorah Molefe, Guest Services / Front Office at Cabanas at Sun City, responded to this reviewResponded 24 June 2023

      Dear Valued Guest,

      Thank you for taking time to share your positive feedback.

      Kind Regards,
      Dorah

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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