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12 - 17 of 885 reviews
Reviewed 30 May 2023

The hotel allowed early check in and upgraded my room as the room they gave me had someone in it! The rooms are modern , maybe not 5 star but very nice. The breakfast is amazing with Capaccino offered at the start and a great selection of food. Sun CIty is still a great spot. Rooms are not cheap but there is great value there. Thanks Sun CIty, good memories and keep on giving

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Relax829317
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasu Govender, Guest Services / Front Office at Cascades, Sun City, responded to this reviewResponded 4 June 2023

Good day

Thank you for the feedback.

Warm regards
Guest Relations Manager
Vasu Govender

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2023 via mobile

Its the worst level of hospitality i have ever experienced. I have travelled the workd and stayed at The Marriotts, Hiltons, Hyatts, Shangri Las, Mandarin Orientals, Oberois, Taj’s of the World!

This hotel refuses to give extra water in the room, their family rooms dont even have a proper extea bed / sofa bed. The one provided was broken. It was harrowing to have this sorted. The duty manager is clueless, the housekeeping is rude and absolutely unfriendly and non cooperative!

My wife brought me a birthday cake to celebrate, the hotel refused to even provide spoons & bowls & plates until something is purchased from their room service menu!

The rooms and the hotel is very dated and the management is stupidly pathetic!

I have never had such a pathetic experience at any 5 star hotel in the world. This is probably the worst!

Before I forget the Breakfast sucks as well, these guys dont even know how to make eggs! 🤦‍♂️🤷‍♂️

Date of stay: May 2023
Trip type: Travelled with family
Thank Aditya J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasu Govender, Guest Services / Front Office at Cascades, Sun City, responded to this reviewResponded 4 June 2023

Good day Aditya J

Thank you for taking the time to provide feedback will definitely look into the areas of concern. My apologies for your unpleasant issues will direct it to the relevant parties for urgent corrections.

Warm Regards
Guest Relations Manager
Vasu Govender

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Reviewed 2 May 2023

The name Cascades is perfect to decribe the following or rather Cascade effect (Unforseen chain of events in a system that has a negative impact on others) If you scroll down you will see my previous great review: How ever during our last stay we were socked beyond belief. Imagined the following; you walk to your room there is old dirty damadge mattresses, rubbish and empty wine boxes in the passage. Because you care about your special place you bring this to the attention of the Hotel Manager (Vanessa) only to be told this is an acceptable practice and according to her the mattresses came out of store rooms and not the rooms, plus they did clean pasages en removed mattresses accordingly. But clearly with my own eyes these mattresses where against the wall in front of our hotel room and other rooms down the passage. (Please have a look at attached pictures and judge for yourself) Really on what planet is this an acceptable standard for a 5star Hotel to have these mattresses or even use these mattresses or even worst how could any 5star Hotel justify even having these kind of mattresses in their store room. Please do not insult our intelligence, all I would advise possible guests is next time when sleeping on that nice bed at the Cascades just have a look at the mattresses you might be sleeping on.

Date of stay: March 2023
1  Thank bushguyorf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasu Govender, Guest Services / Front Office at Cascades, Sun City, responded to this reviewResponded 11 May 2023

Good day bushguyorf

Thank you for the feedback!
Please take note all the pointed-out issues have been addressed accordingly. Apologies on your unpleasant stay I assure you the feedback has been forwarded to the relative parties.

Warm Regards
Guest relations manager Cascades Hotel
Vasu Govender

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Reviewed 15 April 2023

I thoroughly enjoyed my stay at Cascades. One of our family highlight was at breakfast and listening to Robert playing the piano. He totally created an ambiance so eloquently. I would highly recommend the hotel for all lovers of the piano

Date of stay: April 2023
Thank Sherpa24899625254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasu Govender, Guest Services / Front Office at Cascades, Sun City, responded to this reviewResponded 19 April 2023

Thank you Sherpa

For the wonderful feedback.

Warm regards
Guest Relations Manager
Vasu Govender

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2023 via mobile

Very friendly staff at the cascades… the piano player at cascades (Robert) took time to teach the kids how to play a song. He’s so friendly along with the service staff (Mapula).
Amenities are clean, all staff friendly the rooms are cosy.
Thanks for an awesome weekend!!!

Date of stay: April 2023
Trip type: Travelled with family
Thank Dee N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa Hoover, Owner at Cascades, Sun City, responded to this reviewResponded 4 April 2023

Dear Dee N

Awesome... Wonderful to hear that you had a great time here at the Cascades Hotel.

Will pass on the sentiments to the team.

Look forward to your next visit.

Warm Regards
Vanessa Hoover
General Manager
The Cascades Hotel

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