We have just arrived home from a weekend away at the Cascades and would like to share our experience we had with you. Upon Check-In Friday afternoon we got our room key and only to find another family lying on the bed when we walked in. We were then given another room which was fine, later on when we returned to the room after dinner our cards were not working and we had to go back to reception to get new cards. While lying in bed getting ready to sleep housekeeping just walked into our room without knocking which was very strange.
We felt as though the daily maintenance has taken a bit of a back step when it comes to cleaning consistantly. From Friday until Sunday when we left there were pieces of left over pizza in the middle lift which shows no one had checked them throughout the weekend. Outside by the bridge there were cigarett buds inside the pond as well as shoved in the corner by the glass.
On our way down to the Gary Player Spa we saw a baboon with its baby on her back pulling a steers packet from the bushes and started tearing and eating the remains in the street. I understand the above is all neglegence from naive people but I feel you need to be aware of this and take a more tentative approach to housekeeping inside and outside of the hotel to make sure you live up to your 5 star rating and make sure the environment is taken care of.
Beside the above all the staff were very friendly and helpful in assisting us with the above. We will definetly be back in March.
- Official Description (provided by the hotel):
- Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more less
- Reservation Options:
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- Also Known As:
- Cascades Hotel Sun City
- Cascades Sun City
- Hotel Cascades Sun City