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ariani50
Iran

Excellent

5.0 of 5 bubblesReviewed 4 weeks ago
This hotel is a real palace. Everything was perfect. My wife and daughter and I will stay in this hotel for two nights in March 2024. The water park was accessible and great. It also had a swimming pool inside the hotel grounds, which was very clean and quiet. The food was excellent. I am sad that I had a short stay at this hotel and I hope we will come back to this hotel again and stay longer
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this review
Responded 3 weeks ago
Dear ariani50

Your excellent review is appreciated

It will be our pleasure welcoming you back to The Palace in the future and hopefully for a longer period of time.

Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (2 866)
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    All reviews lost city the grill crystal court tusk bar oysters high tea sushi over the top amazing hotel south africa other hotels treated like royalty out of this world breakfast buffet wave pool five star water park
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    3 - 8 of 2 866 reviews
    Reviewed 5 weeks ago

    What a nice place to be with all the viewing of the pools and food where everyone can like to be at it’s such an cool nice place to be where all family can like to be at cause we all need the happiness in life so this place can give you all the joys you want

    Room tip: Please make sure that you book your place in time before the space is taken you will never know what’s there to explore if you don’t get the
    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Global08437862204
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 3 weeks ago

    Dear Global08437862204

    It was our pleasure hosting you at The Palace. I am glad you enjoyed our services and it is our sincere hope that we shall see you and your family soon again

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 April 2024

    I love everything about this place, the view, rooms, service is amazing and the staff members are excellent on thier job, the menu. It is a great place to host your family, friends, loved ones and colleagues. You will never regret choosing this place.

    Date of stay: February 2024
    Trip type: Travelled as a couple
    Thank Escape37698194663
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 16 April 2024

    Dear Escape37698194663

    We are glad to have hosted you at The Palace!!

    It will be our pleasure to welcome you back

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 April 2024

    The place is breath taking, highly recommending it to anyone
    Its delightful and the best holiday destination, Its safe to take family, it has entertainment for everyone young and old, there is a lot of nature surrounding the which gives the history of the place.

    Date of stay: November 2023
    Trip type: Travelled with family
    Thank lelo m
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 16 April 2024

    Dear lethogonolom447

    Your 5 star review is appreciated, We are glad you enjoyed your time with us

    We hope to see you soon again

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2024

    The ambience at the Palace during meals is so lovely because of Robert the awesome pianist. He was super patient with my kid playing nursery rhymes and teaching him to play the piano which was a great touch! Keep going Robert, you were the highlight of our breakfast

    Date of stay: April 2024
    Trip type: Travelled with family
    1  Thank AshneeJ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 12 April 2024

    Dear AshneeJ

    Your review is appreciated, Robert is a true Ambassador for the Hotel, and his piano play speaks volumes

    We hope to see you soon again
    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 April 2024

    We are very fortunate to come back to South Africa after 20 years and with our 15 year old for a 7 night stay.

    What a wonderful welcome.

    A few staff to mention...

    All the pool massage ladies.. Will miss you Nora
    The staff at Turks restaurant amazingly lovely
    The entrance security team
    House keeping
    Conceirge- so helpful
    Shuttle drivers
    Pianist - wow
    The person who checks your name upon you entering the pool area.. What a joy you are!!
    The breakfast serving team....

    Please don't compare this hotel to the soulless chains that are the same everywhere.

    Yes it is a little frayed around the edges but take a close look at the amazing detail, and how unspoilt the landscape is. An amazing base to visit an amazing national Park.

    You DO wait for food etc but relax and enjoy the wonderful hospitality that is being offered, you are on holiday and be thankful you can afford to experience your stay.

    The staff travel by bus typically and work long hours. They are friendly, joyful and so helpful. Please be polite to them - please and thanku !!!!!

    South africa is struggling for tourism right now. Yes this is a resort but it feels safe. You have the water park next door, the game drives are magical, reasonably priced, and only a 5 minute drive away, zipline amazing.

    My only thing to mention is for Sun City Reservations to respond to client emails prior to stays.

    Thankyou and we wish you all well and good health.

    Room tip: Bring your towels for water park
    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Happiness09017471528
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 9 April 2024

    Dear Happiness09017471528

    Your extensive review of your 7 night stay with us is appreciated

    I am glad that we were able to create lasting memories for you

    We hope to see you soon again at The Palace

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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