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Melody Mudh
Harare, Zimbabwe

Great variety of breakfast. Pool area very relaxing . Josephine does her omelets cheerfully. Clean white linen .

4.0 of 5 bubblesReviewed 04 Apr 2024via mobile
Reception was great. The room was well prepared and staff seemed to have been waiting for our arrival which was good. The dining staff are amazing and respond to requests very quickly. The pool was clean and food great . The door men are amazing
Date of stay: April 2024
Room Tip: Know what you want to do at suncity before you travel . Have money in your card , the hotel won’t...
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this review
Responded 05 Apr 2024
Dear MelodyM877

We are extremely happy to see that you enjoyed your time with us ,as well as our services Josephine will be recognized

It will be our pleasure to welcome you back to The Palace

Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (2 871)
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      All reviews lost city the grill crystal court tusk bar oysters high tea sushi over the top amazing hotel south africa other hotels treated like royalty out of this world breakfast buffet wave pool five star water park
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      13 - 18 of 2 871 reviews
      Reviewed 14 March 2024

      We stayed in Cascades hotel which was amazing! We had a reason to celebrate, an anniversary, so decided to push the boat out. We booked at the the Grill Room at the Palace, which was the supposedly a high quality 5 star establishment. When arriving the restaurant was impressive, absolutely beautiful, unfortunately our food experience was awful. The restaurant was empty, so we expected no delays with food arriving. We ordered rump steak and fillet steak. We waited 45 minutes for food, despite the extremely quiet restaurant. When the food finally arrived what a disappointment! Rump steak was inedible it was so tough I really struggled to chew and swallow. The fillet steak was tasteless. Both meals were returned to the kitchen. The waitress didn't want to contact the manger and raised the complaint with the kitchen, we were offered complimentary deserts. "No thank you" not with another 45 minute wait. We had to specifically request to talk to the manager about the issue. When the manger arrived and we raised our complaint, surprisingly....they are aware there is an issue with the meat! To their credit the food was removed from the bill. But what a disappointing end to what was an amazing day on safari. We then went to Legends in the casino hotel and had amazing steak! Avoid the Palace grill room, it looks amazing but food is awful and the wait for food is unacceptable

      Date of stay: March 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      1  Thank Stay48912711915
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 18 March 2024

      Dear Stay48912711915

      I am truly sorry to read about your experience in The Grill. This is most certainly not the service that we pride ourselves upon.

      Our F&B team is aware of your review and we are looking into what transpired

      Kind regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 March 2024

      Yet again an outstanding visit to the Palace of the Lost City, we visited in January 2024 and took our 3 small children with this time around. We all had the most amazing holiday.
      Upon arrival we were offered delicious Welcome Drinks and when we arrived in our room (escorted by the Housekeeping Floor Manager / Supervisor), we were blown away by the personal welcome card and treats left by the Palace Team. Bubbly for Mom & Dad and Kiddies Bubbly and Sweeties too!
      The HSK Supervisor made a point to ask us when would be our preferred service times daily as she knew we were traveling with children which we thought was a lovely touch. We had booked a Family room which had ample space for all of us.
      The sleeper couch was made up daily and the room was refreshed whenever we were out. One small niggle was that the amenities in the room was only for 4 however they knew we were a party of 5 but this definitely didn't affect our perfect holiday in any way.

      We made sure we went for breakfast early in the mornings to avoid the rush and breakfast was delicious every morning with a variety fit for a king! The Pianist stole the show every morning. He called the kids up to play alongside him and his passion is infectious!

      Poolside Cocktails were superb! Served with a friendly smile and also yummy!

      The shuttle service can be a bit slow at times particularly to the Vacation Club but once they knew we were there, they never hesitated to send a personal car around to collect us.

      Once again, WELL DONE PALACE TEAM!

      Room tip: Breakfast gets crowded the later you arrive. Come early for the best spot!
      Date of stay: January 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank MySquadCallsMeMama
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 14 March 2024

      Dear MySquadCallsMeMamma


      It always is gratifying receiving a review from regular guests, like yourself, and reading that once again we exceeded your .

      expectations.

      Trust me when I say, it will be our pleasure welcoming you back to The Palace

      Kind regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 March 2024 via mobile

      We booked two junior suites and I enquired before arriving as to whether these could be close to each other. Initially I was told that there is only one junior suite per floor but on arrival we were greeted by Sherly and told that one of our rooms had been upgraded to a superior suite so we could be next to each other. The rooms were amazing and the complimentary wines and fresh fruit started our holiday off on a high that continued.

      Rooms were very spacious, clean and comfortable and the palace itself is a sight to behold. Breakfast was fantastic, loads of options (they even had oysters one day) and the piano player was amazing (especially when he played his Beatles catalogue on Valentine’s Day - being from Liverpool this was quite a special moment). Yes you sometimes may need to wait for tea and coffee but don’t let that ruin the experience - just grab a sparkling wine while you wait :-)

      Sherly gave us a tour of the resort and was always around to help with reservations and transport. I’m so glad she showed us Shabeen as this was one of our favourite places - it was so relaxed, bbq food was great and entertainment was brilliant. She also recommended the grill room - I agree with other reviews that mention about a bit of a wait for the food but wow was the food worth the wait - it was amazing!!!

      Pool was really large and was quiet for most of the week until the weekend. Have to mention the amazing Shadrak who seemed to magic sun-beds from nowhere to make sure all the guests were comfortable with a bed and umbrella - it was 38 degrees and he did not stop all day!! So much to do on the resort - valley of the waves was great as was Hard Rock Cafe, Ocean Basket. Holiday exceeded our expectations and we can’t wait to return!

      Room tip: Zip wire, parasailing and safari are a must! Shuttle-king great for airport transfer
      Date of stay: February 2024
      Trip type: Travelled with family
      Thank Kirstine B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 13 March 2024

      Dear Kirstine B

      Your amazing review of your stay with us is truly appreciated, and we are glad all your expectations were exceeded

      Sherley and Shadrak will most certainly be recognized

      It is our sincere hope that you will visit us again soon

      Kind regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 8 March 2024

      Was a lovely family stay, we’ll be back. Pool, massages, spa, lovely room and breakfast to die for.
      I do just need to call out the most incredible Pianist, Robert Brian Phiri! Playing for us in the mornings - would come back just for him :)
      Thank you Robert

      Date of stay: March 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Odyssey19730908982
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 13 March 2024

      Dear Odyssey19730908982

      Thank you for you review

      We are glad that you and your family enjoyed your time with us. Robert with his piano play will also be recognized

      Kind regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 March 2024 via mobile

      Hotel claims to be 5 star but it’s probably a large 4 star compared to worldwide standards. Just having come from Four Seasons Johannesburg there’s no comparison. General staff are friendly if a little slow at service. General Manager Nico very welcoming for the conference guests but didn’t deal effectively with a complaint we had with raw chips in their fine dining grill. Great place to visit Pilanesberg but Shepards Tree Lodge wins hands down for service as a local comparable. More a family with children type of resort but not cheap.

      Room tip: Go for child friendly and safe place to see the Big 5. Not a place if you’re seeking 5 star service.
      Date of stay: February 2024
      Trip type: Travelled on business
      Thank drew677
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 4 March 2024

      Dear drew677

      Thank you for reviewing your stay with us. I am truly sorry that you did not fully enjoy your stay with us.

      Your review has been shared with the team

      Kind regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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