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ilse s
Great weekend all round.
4.0 of 5 bubblesReviewed 25 Sept 2023
What a lovely weekend at The Palace. Such friendly service from all the staff. The pianist, Robert, is exceptional - listening to him play at brunch was a daily treat! Thank you, we will definitely be back.
Date of stay: September 2023Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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    Reviews (2 863)
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    41 - 46 of 2 863 reviews
    Reviewed 23 September 2023

    We stayed here in February. From check in to check out the experience was amazing and the staff were so helpful. The ladies at the spa made such a fuss over our children, nothing was too much for these people. I fell unwel during our stay and the hotel were quick to send a medic to our room whilst a lady at the snack bar helped my husband with our young boys. The rooms are huge and luxurious, they get cleaned twice a day. We had to rearrange our meals and Safari due to me falling ill and the hotel did it twice for us without any puffing or puffing. They truly make their guests feel like royalty

    Room tip: One of our best hotel stays ever
    Date of stay: February 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Lizrij
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 25 September 2023

    Dear Lizrij

    Thank you so much for this amazing review

    Trust me when I say it was our pleasure looking after you!!

    It is my sincere hope that we shall see you soon again at The Palace

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 September 2023 via mobile

    Now over 50 years old but hotel still retains its beauty and charm.
    The staff were excellent. Still provides the best breakfast service I have ever experienced.
    Not often you are offered Champagne and Oysters on the menu.
    They have plumbing issues which apparently relate to external services but they had no effect on the joy that the experience provides.

    Room tip: Allow plenty of time for breakfast. It will be a highlight of your stay.
    Date of stay: September 2023
    Trip type: Travelled with friends
    Thank fridge24
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 23 September 2023

    Dear fridge24

    Thank you for your review of your stay

    I am glad to see you enjoyed your stay with us as well as our services

    It will be our pleasure to welcome you back!!

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 September 2023 via mobile

    Second stay at the palace - overall all the facilities that you would expect from a 5 star. Beautiful reception- amazing breakfast and dinner buffet - great linnen, Spa and pool- most importantly really helpful and friendly staff. Only improvement area is some areas are in need of revamp- carpet needs cleaning - some walls are chipped ect and the general areas can get dirty very easily with the amount of people and birds ect- more frequent cleaning needed

    Date of stay: September 2023
    Trip type: Travelled with family
    Thank nivashap
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 20 September 2023

    Dear nivashap

    Thank you so much for your beautiful review of your stay with us , as well as your 5 star rating

    We have taken note where we can improve , and will be concentrating on those areas

    It will be our pleasure to welcome you back to The Palace for a third time.

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 September 2023

    We have had the good fortune of staying at many five star hotels around the world but The Palace of the Lost City is now our favourite-by far!
    It is difficult to put into words just how welcoming, friendly&helpful the staff are at the palace and when you combine this with a stunningly beautiful property, the world class activities which are readily available throughout sun city and superb restaurants - our only disappointed is that we haven’t visited the Palace more often!
    I can’t imagine there is another resort in the world that offers guests such a variety of experiences or preferences.
    If you want to relax there are beautiful quiet trails to walk, quiet pool areas or you can just enjoy the relaxing ambience of the resort with all the waterfalls streams and views of the forest.
    On the flip side if you require activities you will never be bored - a world class water park, zip lines, climbing, safari, ballooning, quad Bikes, sedgway tours, an enormous lake which offers every type of water sport-jet Skiing, paragliding etc, an incredible maze to conquer-or more likely get lost in and lastly but by no means least truly stunning championship golf courses
    (As a PGA member and General Manager of a golf club in the UK I can vouch for them being as good as I have experienced anywhere)
    The Palace at Sun City is situated an easy 2 hour drive from Johannesburg Int Airport- we drove ourselves as the road is very good and well signed but other guests book shuttles.
    We miss Sun City, the Palace and all the amazing staff already…

    Date of stay: August 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank neilblythgoe
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 20 September 2023

    Dear neilblythgoe

    Thank you so much for your extensive feedback of your stay at The Palace

    As you rightly mention , there is so much to do for everyone

    Trust me when I sat , it will be our pleasure to welcome you back

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 September 2023

    We booked the luxury family room, it was beyond spacious and beautiful. The snacks and drinks they provided was on point. Service needs improvement here and there, the lifeguard at the pool was rude to everyone’s kids, it made us leave the pool area. Robert the pianist was spectacular, he is soft spoken and can play anything you ask for! When he started playing, the conversations ended and people listened to him. I was utterly disappointed when he didn’t play the morning we left, the other pianist was good, but we will return just to hear Robert perform again.

    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank moniked857
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 11 September 2023

    Dear Moniked857

    Thank you so much for your review.
    .
    I am glad that overall you enjoyed your stay with us, and it has been shared with the team as well. Robert is able to speak to your soul with his piano play.

    We hope to see you soon again

    Kind regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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