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Reviewed 11 April 2021 via mobile

Excellent piano player and entertainer with a great range of songs. Soft and sweet melodies.

All staff at The Palace were friendly and helpful. Great selection of food. Covid protocols were also well adhered to, especially in the eating areas. A lot of effort and thought has gone into their breakfast and supper buffet to assist in reducing the spread of COVID.

Date of stay: April 2021
Trip type: Travelled with family
Thank ruheem2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 16 April 2021

Dear ruheem2015

Thank you for reviewing your stay with us.

Robert has the amazing ability to connect with so many of our guests, he is an asset to the resort

Great to see you enjoyed our COVID protocols as well as services

We hope to see you soon again.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021 via mobile

Decided on a few days break post lockdown.The Palace has always appealed to us.Sadly this visit has not impressed as before.The rooms are generally shabby and housekeeping is failing dismally.Almost zero water pressure and then the water lukewarm.Kettle not working.Bath plug impossible to get out the plug hole as the mechanism is stripped.Litter from a nearby room has been left in the passage outside our door.Calls to housekeeping to please send someone to remove the mess have not been attended to.
Breakfast still amazing.
Hopefully thing will improve.

Date of stay: April 2021
Trip type: Travelled with family
Thank Gavin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2021

I had visit this hotel many times.its peaceful place.Rooms are few small but it's slightly food was delicious I would definitely come again there also all the management staff was helpful . it's a good hhospitality
It's nearly industrial area.

I would like to highly recommend this hotel .

Date of stay: March 2021
Trip type: Travelled with friends
Thank Trooovaling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 16 April 2021

Dear Trooovaling

Thank you your amazing review

Wonderful to see you enjoyed your time with us.

Kind regards

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Reviewed 18 March 2021

My husband and I stayed at the Palace at Lost City March 2021. The only words to describe this experience is ONCE IN A LIFETIME....everything is beautiful here. Exploring the palace in the evening is one of my favorite memories - the ambiance is inexplicable.
Breakfast is another...with the amazing pianist and selection of food with awesome covid protocols followed, every morning was something to look forward to.
A must visit for all...

Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
Thank Bhavikins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 19 March 2021

Dear Bhavikins

Thank you so much for your wonderful review

Wonderful to see that we were able to create wonderful memories for you and that you enjoyed our services as well as covid protocols

Our breakfast selection, together the pianist playing, is an experience indeed

We hope to see you soon again

Kind regards

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Reviewed 14 March 2021

I wanted to commend the hotel for their excellent efficient friendly service.
We had an amazing weekend with you

Thank you Junior and Palesa for the delicious omelettes and Eggs at breakfast

Robert for teaching my daughter how to play the piano and instilling the love for it instantly with your passion!

Mpho x 2 and Frans for your excellent service at Breakfast and the staff at the reception and housekeeping for doing more then your role requires to ensure we had a comfortable stay.

I would highly recommend this hotel for any guest looking for a great memorable vacation.

Date of stay: March 2021
Trip type: Travelled with family
Thank Zee138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francois du toit, Guest Services / Front Office at The Palace of the Lost City at Sun City Resort, responded to this reviewResponded 16 March 2021

Dear Zee138

Thank you for your wonderful review of your stay with us

Great to see that Robert , Mpho x 2, Frans Junior and Palesa made such a positive impact on your stay . They shall be recognized

We hope to see you soon again.

Kind regards

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