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Camper09918761515

Worst hotel experience

1.0 of 5 bubblesReviewed 31 Oct 2023
Shower floor dirty with slippery residue.
Mirrors and Shower glass not clean.
Swimming pool area alcholic bottles and papers.
Not friendly staff and of no help.
Pillows are terrible by the way
Not 4 star AT ALL been to a lot of hotels and this was the first time I experienced this.
Date of stay: September 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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5 - 10 of 294 reviews
Reviewed 1 May 2023

I was there with my partner and my 6 year old daughter for a brief weekend get away. The facilities were great, and the activities. The food was also good, and staff overall friendly.
However, the service at the restaurant was terrible overall. We had to wait for over an hour for food, and the kitchen was slow in getting food out. The waiters forget they have guests, and don’t take constructive criticism well. They need to be trained on hood etiquette and customer service. I won’t be visiting again for this reason - terrible service, which left a sour taste.

Room tip: Just ensure you set your expectations on service, else it will be sub-standard.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Thabo L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2023

Room is nice and clean. Restaurant is a big no no. Food takes over an hour for a simple set menu, staff is untrained about what is served, and the food is really not remotely worthy of 1 star. Otherwise it is a pleasant place to sleep

Date of stay: April 2023
Trip type: Travelled as a couple
Thank PaulB12692
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2023 via mobile

All of the staff are so, so friendly! From the people at reception, to the housekeeping and maintenance staff.
There are a few things that need attention though ... general upkeep seems to be problematic. We booked 2 rooms and in both of them, within a couple of days the toilet seats were completely loose. The air-conditioner in my sons' room stopped working. Maintenance came to fix it, but later that night it stopped working again. Their main door also had some problems locking. The bases of the taps in our shower were completely loose.
Our TV didn't work properly for the duration of our stay. We told reception about this when we arrived and again a couple of days later when someone came to ask if everything was working OK in our room but it was never fixed.
The bar/lounge area is lovely and the drinks service is quick, however, it takes absolutely ages for food orders to arrive.
Some other suggestions: the braais at the self-catering units should be under cover; a mirror in the main bedroom of the "superior family suite" would be great (the name is misleading by the way - the suite is quite basic, so not sure what's superior' about it); a fan or air-conditioning is needed in the 2nd bedroom of the self-catering and superior family suites where the tri-bunks are. These rooms are extremely stuffy and airless and in hot weather it becomes even worse.
A "family-friendly" resort like this should also have some sort of guidelines about large groups, noise and alcohol consumption. Also about the use of hubbly in public areas.
I know this sounds like a long list of issues, but despite all of this, we enjoyed our stay and would still return.

Date of stay: January 2023
Trip type: Travelled with family
1  Thank Janice L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2022

Checked in for my sister’s bday after we went for a lovely game drive.
Only for everything to be ruined by a dirty, blocked shower topped with bad service.
They moved me eventually but even that was a fight.

Wouldn’t recommend this place.

Room tip: Prepare yourself for horrible service 😊
Date of stay: September 2022
    • Value
    • Location
    • Service
3  Thank Guest0910
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2022

Small hotel rooms, nice but frigid pool, service is not great definitely don't want to be there. Food is awful and you're trapped. Definitely don't buy the buffet. The hike is very nice. Spa is fine, massage was not very good.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank ChelseaS376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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