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Janice L
Johannesburg, South Africa

Friendly staff, but major improvements are needed

3.0 of 5 bubblesReviewed 07 Jan 2023via mobile
All of the staff are so, so friendly! From the people at reception, to the housekeeping and maintenance staff.
There are a few things that need attention though ... general upkeep seems to be problematic. We booked 2 rooms and in both of them, within a couple of days the toilet seats were completely loose. The air-conditioner in my sons' room stopped working. Maintenance came to fix it, but later that night it stopped working again. Their main door also had some problems locking. The bases of the taps in our shower were completely loose.
Our TV didn't work properly for the duration of our stay. We told reception about this when we arrived and again a couple of days later when someone came to ask if everything was working OK in our room but it was never fixed.
The bar/lounge area is lovely and the drinks service is quick, however, it takes absolutely ages for food orders to arrive.
Some other suggestions: the braais at the self-catering units should be under cover; a mirror in the main bedroom of the "superior family suite" would be great (the name is misleading by the way - the suite is quite basic, so not sure what's superior' about it); a fan or air-conditioning is needed in the 2nd bedroom of the self-catering and superior family suites where the tri-bunks are. These rooms are extremely stuffy and airless and in hot weather it becomes even worse.
A "family-friendly" resort like this should also have some sort of guidelines about large groups, noise and alcohol consumption. Also about the use of hubbly in public areas.
I know this sounds like a long list of issues, but despite all of this, we enjoyed our stay and would still return.
Date of stay: January 2023
Trip type: Travelled with family
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8 - 13 of 294 reviews
Reviewed 10 November 2022

Checked in for my sister’s bday after we went for a lovely game drive.
Only for everything to be ruined by a dirty, blocked shower topped with bad service.
They moved me eventually but even that was a fight.

Wouldn’t recommend this place.

Room tip: Prepare yourself for horrible service 😊
Date of stay: September 2022
    • Value
    • Location
    • Service
3  Thank Guest0910
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2022

Small hotel rooms, nice but frigid pool, service is not great definitely don't want to be there. Food is awful and you're trapped. Definitely don't buy the buffet. The hike is very nice. Spa is fine, massage was not very good.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank ChelseaS376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2022 via mobile

Visited with my family during the festive seasons and we had a lovely stay with so much to do (thanks to the GZ adventures, grate service and activities). The downside to this place is the service and the food ( there's no variety and if you order from the ala carte menu, you must be prepared to wait). They really need to improve there.

Room tip: There are monkeys at the resort, although they try to keep them away. always be on the look out especially when you are at the pool area.
Date of stay: December 2021
Trip type: Travelled with family
Thank P_Molefe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2021 via mobile

The accommodation booked vs what we received was not the same, below standard and badly maintained. The facilities at the resturant and bar is good, however the service let them down due to untrained staff. There was a large function that resulted in our dinner not arriving after after an hour and us cancelling our order. A shame and a waste.

Date of stay: November 2021
Trip type: Travelled as a couple
1  Thank michelevanheerden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pieter Buitendag, General Manager at ANEW Resort Hunters Rest Rustenburg, responded to this reviewResponded 22 November 2021

Dear Michelevanheerden, I am truly sorry for the experience you had with us this past weekend - it in no way represent the level of service we aim to provide our GUESTS and we will immediately set about taking corrective action. I will reach out to you in private to try and resolve your complaint. Sincere regards, PIETER BUITENDAG - General Manager

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Reviewed 23 June 2021 via mobile

We as a family of 5 really loved our stay in a Superior family room with breakfast included. It was great value, the double room, lounge, bath and shower were ample for the family. The staff were amazing, courteous, COVID compliant and always ready to help. Breakfast buffet was amazing. Kids loved the place and grounds.

Date of stay: June 2021
Trip type: Travelled with family
Thank RichardSchmidt1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pieter Buitendag, General Manager at ANEW Resort Hunters Rest Rustenburg, responded to this reviewResponded 27 June 2021

Dear RichardSchmidt1, thank you so much for visiting the ANEW Resort Hunters Rest and for taking the time to publish a review here of your experience! We so appreciate your patronage and your kind comments here and we look forward to welcoming you back soon! Sincere regards, PIETER BUITENDAG - General Manager

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