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pronkchantelle
Johannesburg, South Africa

Wonderful ***** stars as always

5.0 of 5 bubblesReviewed 08 Jan 2024
Ive been at Ivory now 5 times and each time my family had a wonderful experience at Ivory Tree. Every staff member I encountered, from the travel guides to the check- in to the cleaning staff were delightful and eager to help! Thank you! I have to mention Onka at reception always going the extra mile to be helpful and Anya our guide she is just the best and our kids loved the bambino drives with her.
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Tafadzwa Manyowa, General Manager at Ivory Tree Game Lodge, responded to this review
Responded 09 Jan 2024
Dear Pronkchantelle

Thank you very much for your lovely review.

It is delightful to hear that you had a wonderful experience at Ivory Tree Game Lodge. Glad to hear that all the team members honored their call of duty and delivered the usual memorable experience to you.

We look forward to welcoming you back again, and thank you for the continued loyalty.

Kind regards
Ivory Tree Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 January 2024

The Ivory Tree Game Lodge is a magical establishment. The details, the people, the food, the attention to specific details, they go out of their way to give you the best service in Pilanesberg, its more than value for your money, its memories you will cherish forever and probably compare every establishment after that because its simply a wonderful place.
Before game drives they treat you with snacks and drinks, the food was wonderful as you receive a menu that offers you a starter, main and dessert, be sure to try the lamb shank and the amazing fruit juices they offer.

The massage therapist were amazing, one of the best messages I've had, be sure to book in advance as they could be fully booked.

Complete privacy at every lodge, and they really spoil you, especially the turn down service I was blown away but all the things they provided and how thoughtful they were.

Thank you Ivory Tree, even though you were fully booked you managed everyone with professionalism and gave everyone adequate attention.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shamielsham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tafadzwa Manyowa, General Manager at Ivory Tree Game Lodge, responded to this reviewResponded 4 January 2024

Dear Shamiel Hagee

Thank you for the lovely review. We are absolutely delighted to hear that you found everything to be superb. Everything at Ivory Tree is prepared with meticulous detail to ensure our guest enjoy. We take pride in knowing that we fulfilled your expectations. I will be sure to share this feedback with all our friendly and passionate team members.

We look forward to welcoming you back to Ivory Tree for another therapeutic and refreshing getaway.

Kind regards
Ivory Tree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024

We had a memorable second visit to Ivory Tree. We had amazing game drives with our guide Sipho, including a superb sighting of a leopard.
The quality of the food is average and the preparation does not feel like it comes from a highly skilled kitchen. Some meals were particularly poor. There was a lamb dish at lunchtime that I couldn't eat, it had unrendered white fat. It had either only been cooked in a sous vide or spent too little time in the oven. A lamb dish like that slow cooked should be delicious.
There were also too few staff in the restaurant, it sometimes took a long time to get service. That said, the staff are very helpful and friendly. Just not enough of them.
The hotel rooms are amazing, love to bush views and outdoor shower.
It would be a major improvement to add a gym. There is only a certain amount of time I can spend eating and sitting, two days is probably my limit. It would be different if there was a gym.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank toolmanntadgh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tafadzwa Manyowa, General Manager at Ivory Tree Game Lodge, responded to this reviewResponded 3 January 2024

Dear Toolmanntadgh

Compliments of the season!

Thank you for the return visit to Ivory Tree. Glad to hear that it was a memorable one as usual. We have noted the suggestions and the constructive sentiments highlighted, and we will address accordingly with the concerned department heads and their team members.

We look forward to welcoming you back sometime in future.

Kind regards
Ivory Tree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2023

The lodge is lovely, a real treat! Beautiful private rooms with an outdoor shower. Evening service every night to prepare your room for the night make you feel very special.
Game drives are wonderful and our guide, Aiden, was very knowledgeable and always went the extra mile! He also stop for birds if there are birders on the trip.
Meals are great and all staff are very friendly.
The only thing missing was a waterig hole to watch animals from the lodge.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bvente137254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tafadzwa Manyowa, General Manager at Ivory Tree Game Lodge, responded to this reviewResponded 3 January 2024

Dear Bvente

Compliments of the season!

Thank you for recognizing and appreciating our beautiful lodge. We are immensely happy, as we always prepare and execute everything with great care from check-in to check-out to surprise and serve all our guests with excellence.

We are planning to incorporate a waterhole for our guests to view and enjoy wildlife without having to venture into the reserve.

Once again, thank you for the compliments and enjoy the year ahead.

Kind regards
Ivory Tree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2023

Could not fault our time at Ivory Tree Game Lodge!

My friend and I had been travelling for a year and decided to end our travels with a luxury safari and it certainly did not disappoint.

I have been lucky enough to on a number of safaris previously but this was my top rated. I have never seen such an abundance of predators! Also to see a thriving rhino population was incredible. Cannot thank our guide Tanya enough! Amazing.

The spa was also incredible, I had a hydro boost facial and couldn’t fault my experience. The staff even chased the monkeys that had trapped me as I was leaving.

Every meal, every staff member, every dip in the pool was outstanding!

Hope to return in the future.

Room tip: Definitely recommend booking transfers from Johannesburg so you do not have to hire a car.
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Dreamer04328101725
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tafadzwa Manyowa, General Manager at Ivory Tree Game Lodge, responded to this reviewResponded 1 December 2023

Dear Dreamer04

We would like to thank you for choosing Ivory Tree Game Lodge as your safari destination. We are very elated to know that the experience was exceptional, and appreciate all the compliments on our superb and hospitable team. Your lovely feedback has been shared with all our team members to ensure they are encouraged to maintain the same level of service to all our guests.

We look forward to another opportunity to host you and create some more memorable experiences.

Kind regards
Ivory Tree Team

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Reviewed 19 November 2023

Fantastic stay! Food great, accommodation comfortable and clean. Staff friendly and helpful but, most of all the game drive! LouAnn, our guide for the evening and morning drive was amazing! So knowledgeable and really went that extra mile to make sure we got the very best experience. Only negatives - locks on patio doors not secure and the safe did not work. Would also be good to have al a carte in the evening too.

Date of stay: November 2023
Trip type: Travelled solo
Thank Stay67869047849
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tafadzwa Manyowa, General Manager at Ivory Tree Game Lodge, responded to this reviewResponded 1 December 2023

Dear Valued Guest

Thank you for this heart-warming review.

For each of us, the guest experience matters the most and such kind words of our efforts by our guests drives us to do it consistently and even better.

We look forward to welcoming you back to Ivory Tree sometime in future.

Kind regards
Ivory Tree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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