We loved our stay here and of a three week trip in SA this was one of the a highlights.
But this is despite the service at reception and bar staff - well one very rude lady. Restaurant team were great.
Upon check in the staff member practically shouted at me. I felt I should possibly apologise for checking in?!
She didn't give us any details that would have made our stay better and easier. Simple things like what time the park gate closes...e.g an hour after we checked in. Also if going to visit Sun City guests of Bakubung can obtain a pass at reception and not have to enter the main entry - which makes entering and parking at Sun City so easy. It just so happened the team at the Bakubung gate were nice enough to enquire what we were doing when we left and when we said going to Sun City - they asked did we have the special pass and directions to the special entry gate ( I understand these people work for a security company and not even Bakubung! They were great every time we left and came back).
Even then we went back to reception to get the gate passes the person at reception didn't ask if we knew where to go etc. Just really poor service.
The bar staff at the pool ignored us - she was staring at a piece of paper and when I said excuse me and asked about getting drinks - I got the hand - not eye contact - a hand and told to wait. I didn't - we left and I could hear what I imagine was a conversation then start about us.
However having said all of this - the lodge is great, overlooking a water hole, our room was great and the game viewing was fantastic plus the food and restaurant team we all good.
In fact the positives outweighed the service negatives to such a degree that we would love to return one day.
- Official Description (provided by the hotel):
- A mere two-hour drive from the hustle and bustle of Johannesburg and ten minutes from Sun City, lies a place of breathtaking beauty and serenity. A place called Bakubung Bush Lodge. Concealed in the rich expanses of the malaria-free Pilanesberg National Park, Bakubung, or "People of the Hippo", offers guests everything they need to get in touch with the bush. ... more less
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- Also Known As:
- Bakubung Bush Hotel Pilanesberg National Park