We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Martin White
Kimberley, South Africa

Our visit was fine

4.0 of 5 bubblesReviewed 09 Jan 2023via mobile
Our visit was fine, we enjoyed the privacy at the pool as family.
We would have gave a rate of 5 , but the restaurants was close.
Loudshedding is a national challenge so we can't panilise the hotel for it,but our plugs was off to long.

We as the family and friends are looking forward to visit again soon.
Date of stay: December 2022
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • Hotels.com
  • Priceline
4.5 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • Booking.com
  • Priceline
1.2 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
Lovely decor in the "red and white room".
Get rewarded with One Key
  • Hotels.com
  • Vio.com
  • ZenHotels.com
4.0 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
One of 2 Sparkling Pools
  • eDreams
  • Priceline
  • Agoda.com
4.9 km from Desert Palace Hotel And Casino Resort
Free parking
Pool
Riverfront, elegant, simply the most regal guesthouse in Upington. Completely renovated October
  • Priceline
  • eDreams
  • Trip.com
5.7 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
  • Priceline
  • eDreams
  • Agoda.com
5.2 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
  • Agoda.com
  • ZenHotels.com
29.6 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
Genade
  • eDreams
  • Priceline
  • Agoda.com
4.8 km from Desert Palace Hotel And Casino Resort
Free Wifi
Free parking
Exterior View
Get rewarded with One Key
  • Booking.com
  • Hotels.com
  • Priceline
6.4 km from Desert Palace Hotel And Casino Resort
Free Wifi
Go to your Happy Price
  • Booking.com
  • eDreams
  • Agoda.com
29.5 km from Desert Palace Hotel And Casino Resort
Free parking
Restaurant
View more hotels in Upington
Reviews (72)
Filter reviews
72 results
Traveller rating
14
24
18
11
5
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
14
24
18
11
5
Show reviews that mention
All reviews recommend this hotel restaurant food plugs venue stop
Selected filters
Filter
Updating list...
3 - 8 of 72 reviews
Reviewed 8 September 2022

The staff were friendly and helpful. The rooms clean and comfortable. I slept like a baby. It eas so fantastic l overslept. Although late for an appointment it was worth it. Thank you management and staff you are recommended.

Date of stay: August 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank nevillenel89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2022

A few years ago, we enjoyed staying at the Desert Palace. Now, the standard of service, food, and the rest is extremely low. What a huge disappointment. Although the rooms were clean, our luxurious room was just very normal. Apparently, there were supposed to be 2 double beds, we only had one. Also, we received two big towels and two small ones on the first day, which is good, but afterward we always had to fight room service to bring us enough towels. Also, most of the electric wall sockets did not work in our room. We also struggled for a full day to get our TV working. They kept on telling us it is fixed now but did not come to check or do a follow-up visit. Management, please teach your people about quality checks and serving guests. After that day (we stayed 3 days), the lady waiter brought us someone else's ribs and tried to convince us it was the lamb chops we ordered. My goodness, management, don't you train your waiters to understand the difference between ribs and lamb chops? By the time we got the lamb chops, we could not eat it. It was tougher than the dirty plastic cloth on the tables. Also, our order of wine never came, even after reminding the lady waiter several times. The adult children's pizza was very nice though. Furthermore, one could not relax next to the swimming pool. There were no chairs or anywhere to just enjoy the water in the incredible heat. The mature lady that is usually behind the front desk was the only person who gave us a good service. A man, who looked like an Indian chap, ate big plates of fatty chips and Russians at the front desk while us guests were waiting to be served. The whole front desk stank of fatty food. He then served us with dirty hands. I cannot tell you how utterly disappointed we were. The fall from where this hotel used to be in the past and where it is now, is very sad. If you don't pull up your socks and start to understand the hotel industry and make it work, many of your employees are going to lose their jobs, due to management incompetency. We never saw a manager anywhere. Management needs to wander around and interact with guests to make sure they have a happy stay. It's a matter of excellence and professionalism, it does not matter if you are a 3 star or 5 star. hotel. Come on, guys, you need to be much better than this. It all about exerting leadership, from everyone, even from the lowest of your personnel. Teach them that, self-worth and dignity. It was nowhere to be seen.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Golda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2022

What a lovely venue, clean, very polite, knowledgeable & helpful staff.
Services of the Shuttle Service offered was awesome & convenient.
Restaurant Food Dishes was awesome & cost was economical.
Room was a good size and well maintained & serviced.
Would difinately stay in the Desert Palace Hotel again.

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank afergus2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2022

I enjoyed the golf course view from my balcony and will recommend this hotel . I have one recommendation for the kitchen. I don't eat pork but bacon was added to my breakfast.Checking on diet needs by staff can prevent such.

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aadija571983
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2022

Sadly our rooms were not ready, even though we were given our keys on check in at 4pm. Sadly towels only arrived later in the evening.

Not sure why you want 200 characters, so I just add a few useless letters -)

Date of stay: February 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jikkels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews