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Susan M
Johannesburg, South Africa

Good hotel, but certain things need attention

Review of The Oasis Hotel
4.0 of 5 bubblesReviewed 10 Jan 2022via mobile
Booked a queen room on Agoda, when we arrived the room was upgraded to a suite, at no cost. Nice surprise. Staff are very friendly and helpful. Hotel is tidy and clean. Breakfast is sufficient. The not so nice parts: the aircon on 3rd floor is not working, it's like walking into an oven getting out of the elevator. The aircons in general feel like they are on heating or not on at all. The eating section was hot at times and cheese looked like it was stood outside all night because of the warm air. The suite is big, but no sense having a big lounge area if you only sleep there. That space would be better utilized for the bedroom. The cupboard is very small for 2 people, in the hanging section is the ironing board with the iron fastened to it (anti-theft) and that whole contraption is hanging where one is supposed to hang clothes. Huge waste of space and minimal space left to hang clothes. The TV cabinet is bigger than the cupboard. The shelves inside the cupboard kept falling off because they were cut too narrow and cannot rest on the pins properly. Had to constantly pick up shelves and clothes. The bedroom aircon's swivel function did not work, aircon blowing in our faces the whole time, had to switch it off. The bathroom tile at the door is cracked badly and lifting up every time you step on it, it's dangerous. The shower head is clogged, spraying in all directions, needed some effort just to get a proper shower. No mirror in room close to electrical point to dry hair. Couldn't watch most DSTV channels, it kept saying your subscription is in arrears. Of all the available channels on that boquet we could view only about 7. Could not use the safe, it said "service" .
Date of stay: January 2022
Trip type: Travelled as a couple
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Willie Burger, Marketing at The Oasis Hotel, responded to this review
Responded 17 Jan 2022
Thank you Susan for taking time to post an in-depth review after being our guest.

I am pleased that your stay was enjoyable and I have addressed the issues raised. I would just like to note that the reason for your upgrade was due to an electrical storm damaging our television circuit which has been subsequently repaired.

Hotel designs and room setup in general aim to be appropriate for the main market set of the Hotel and unfortunately are not a one fit suits all. Air-conditioning units are set individually for optimal energy saving and environmental consideration however daily changes in temperatures can be miscalculated by our staff so I apologise if this impacted your stay.

I do look forward to be able to welcome you back again in the near future.

Regards Willie
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 October 2021 via mobile

My experience at the Oasis hotel in Upington was nothing but a pleasure. My work partner and I stayed here for +- 6 months and we loved every second of it. The staff from house keeping to the receptionists were always cheerful and lovely and I genuinely felt at home here. The rooms are amazing and are pretty much the epitome of comfort. If you choose to have breakfast here your options are never limited and it's an amazing way to start your day here at this brilliant hotel.

Room tip: My only helpful tip would be for you to enjoy your stay as much as possible
Date of stay: October 2021
Trip type: Travelled on business
Thank Sunshine21028499435
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie Burger, General Manager at The Oasis Hotel, responded to this reviewResponded 20 October 2021

Dear Jad, it was such a pleasure to host you all! Thank you for taking the time to post such positive feedback which is great motivation for us during difficult times.

We look forward to welcoming you back again!

Regards
Willie, Caroline and Team @ The Oasis Hotel

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Reviewed 5 August 2021 via mobile

Comfortable hotel on the main street in Upington, walking distance from shops and restaurants. Clean, well-equipped rooms and epic breakfast (a buffet with full Covid precautions). Access to the swimming pool and fitness centre at the Protea next door.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank ZA_world
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie Burger, Marketing at The Oasis Hotel, responded to this reviewResponded 22 September 2021

Thank you for the positive review, it was a pleasure having you here as our guests.
We look forward to your next visit.

Regards all at The Oasis Hotel

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Reviewed 24 May 2021

Thanks a lot The Oasis. It was my second stay and it was even better than the first one! We had a lovely spacious suite and I greatly appreciate the upgrade - thank you very much!
As usual, breakfast was great, the room had all the necessary amenities, and the staff were very professional and friendly. Thank you, I'll definitely be coming again!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Puleng2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie Burger, General Manager at The Oasis Hotel, responded to this reviewResponded 1 June 2021

Dear Puleng, thank you for always choosing The Oasis Hotel and for your positive comments. It is such a pleasure hosting you, we cannot wait for your return. Warm regards, all at The Oasis Hotel.

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Reviewed 3 May 2021

Again stayed at the Oasis in Upington for stop over to Namibia. We do prefer the Oasis to it's sister Hotel across the road, as it is quiet but still have secure parking in the grounds of the sister hotel. Only pitty is that the Zest Restaurant as operated in the hotel across the road, has lost it's appeal of old. We do miss it.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank johand505
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie Burger Group, General Manager at The Oasis Hotel, responded to this reviewResponded 4 May 2021

Hi Johan, thank you for staying at The Oasis Hotel and for your positive review.

In regards to your comments on Zest: The COVID-19 pandemic has forced restaurant operators all over to adapt and shift gears—to alter their business strategies to meet the demands of the time. They accept that it is difficult to recreate the same cosy atmosphere of the previous 40 seater location in a 120 seater space, but confident that the same level of service and standard of cuisine are maintained.

We look forward to your next visit.
Regards all at The Oasis Hotel

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Reviewed 3 February 2021 via mobile

Staff were warm and welcoming. I loved the rooms more, they morden with touch of African style. I will always book at The Oasis when I'm Upington...I fell in love with style, unique designs its relaxing to see just that creativity ❤....if you love art please visit The Oasis.

Date of stay: December 2020
Trip type: Travelled on business
Thank Gcobs42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie Burger Group, General Manager at The Oasis Hotel, responded to this reviewResponded 25 February 2021

Thank you so much for taking the time to write us this lovely review and for your positive comments. Cannot wait to welcome you back at our hotel. Regards all at The Oasis Hotel.

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