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Moleboheng M
Kimberley, South Africa

Deterioration

Review of The Oasis Hotel
2.0 of 5 bubblesReviewed 29 May 2019via mobile
I was booked in the Oasis a week ago. The standard has definitely dropped. The room I slept in had a toilet leakage and the bathroom smelled of urine. The tap of the shower was lose and kept falling when I opened the tap. On top of that the hotel has a very noisy lift. You may want to avoid rooms next to the lift as it will way you up in the wee hours of the morning.
Date of stay: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OAS26, Guest Relations Manager at The Oasis Hotel, responded to this review
Responded 01 Jul 2019
Ms Moleboheng we are disappointed that your stay with us was not satisfactory and that we were unable to comply with your request for an upgrade to a Suite but we can confirm that the hotel lift is in the process of being replaced. We do hope that you will return so that you can afford us the opportunity to ensure that your stay is one that we strive for regards All at The Oasis Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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31 - 36 of 91 reviews
Reviewed 17 May 2019

This is an interesting town, if one had time to explore inside and out, I am sure there would be a lot of hidden gems to see. The hotel itself is nice, well set out with the main hotel opposite. Everything within walking distance of the hotel. Parking good

Room tip: my room was semi facing towards the river
Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank debrag99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OAS26, Guest Relations Manager at The Oasis Hotel, responded to this reviewResponded 10 June 2019

Thank you Debra for taking the time to post a review and we do hope that next time you visit you will have enough time to explore our Town! regards The Oasis Hotel

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Reviewed 12 April 2019 via mobile

Just spent 2 nights at The Oasis. Hotel is very comfortable and quiet. Lovely view of the Orange River from the room. Breakfast is basic but good quality. They don’t serve dinner but there is the option of the Protea Hotel next door. Staff are so friendly and kind.

Date of stay: April 2019
Trip type: Travelled on business
1  Thank beverleym2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OAS26, Guest Relations Manager at The Oasis Hotel, responded to this reviewResponded 17 April 2019

It was a pleasure to have you as our guest Beverley and thank you for taking the time to post a positive response. We take our guest comments very seriously and are always motivated by such kind words. Hope to see you again soon regards All at The Oasis Hotel

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Reviewed 6 April 2019

There was a bout of load shedding when we arrived late afternoon in 42°C heat. No generator for backup, and no bell hop to help us carry our heavy bags up three flights of stairs. And that elevator is just darn noisy when the power is on! Surely a proper service will sort this out?? Why then such a high mark from me? Breakfast was excellent, our room was large and luxurious and the price was reasonable. But please manage it better!

Room tip: Far from that darn elevator!
Date of stay: March 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Forestfundi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OAS26, Guest Relations Manager at The Oasis Hotel, responded to this reviewResponded 8 April 2019

Thank you for the positive response, we are glad to confirm that our backup generator for emergency lighting and training of a new manager are in place, as well as a brand new lift which is busy being installed. We hope that you will visit us again to experience the standards we strive for and extend our sincerest apologies for the inconvenience that you experienced as our guest during the concurrence of these operational challenges. Regards All @ The Oasis Hotel

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Reviewed 30 October 2018 via mobile

Appon arrival I was informed that the air conditioning in my room did not work. They offer a fan or I had to move to a next door hotel. The accommodation in the sister hotel was an apartment overlooking a torn down building. Not acceptable for a four star establishment.

Date of stay: October 2018
Trip type: Travelled on business
Thank 290marinusp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OAS26, Guest Relations Manager at The Oasis Hotel, responded to this reviewResponded 1 April 2019

We regret Marinus, that the unforeseen breakdown during a heavy demand period, forced us to have to take the emergency decisions in regards as to reservations which had not been guaranteed. If you had requested us to seek you completely different accommodation we would have gladly done so but the voluntarily acceptance of the choices offered brought us to the conclusion that you understood the situation. Regards The Oasis Hotel

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Reviewed 22 August 2018 via mobile

The hotel seems to have been on a downgrade since its departure from the Protea Group. The rooms are clean and they serve an ok breakfast. I couldn’t watch anything as 90% of the channels are sports. There isn’t much variety for breakfast. I ordered an omelette but the only ingredients were tomato and cheese. I was told other ingredients are not available. None of the waiters came to attend to me while having Breakfast. Good hotel but not for a prolonged stay.

Date of stay: August 2018
Trip type: Travelled on business
Thank molebohengm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OAS26, Guest Relations Manager at The Oasis Hotel, responded to this reviewResponded 1 April 2019

Thank you Moleboheng for taking the time to post a review, we have since sorted out all the TV channel issues and ensured that there is more variety available. We have followed up with our kitchen and restaurant staff re the food comments , also our rates have been significantly adjusted to align with being an independent non franchised hotel.regards The Oasis Hotel

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