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jesus
Burriana, Spain

Rest and breakfast

Review of The Oasis Hotel
3.0 of 5 bubblesReviewed 21 Jun 2017via mobile
Good hotel and near to the Upington airport, room with confortable bed and all necessary furniture to rest well, big bathroom, air con and mini bar.
The breakfast is excellent with different thing to choose and the service is friendly and always willing to help.
If they improve Wi-Fi connection would be grate because I had some troubles with my 3 devices.
Date of stay: June 2017
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean V, General Manager at The Oasis Hotel, responded to this review
Responded 22 Jun 2017
Good day Mr Albrarran,

Thank you for your most valued feedback and positive review! It was only our pleasure to accommodate you! Our sincere apology for difficulties you had with our WiFi, and please rest assured that I will take remedial action to improve our service. Thank you for bringing these points to my attention. From the team and myself we wish you safe and happy holidays, and we hope to welcome you back again soon!

Regards Jéan Voorn
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 22 February 2017

I did'nt know what to expect and was pleasantly surprised. My room was on the 2nd floor facing the river and had very nice modern furnishings, fantastic bed and en enormous bathroom with shower and bath. I was extremely comfortable and loved the view from the balcony. The aircon could be set to perfect temperature, there was a mini bar for cold water and overall it was great. The only downside was a very weak reading lamp so one had to read with the main lights on.

The breakfast was excellent and the service friendly and efficient from waiters to the front desk.

I would recommend this hotel but I think one has to request the newly re-vamped rooms on the river side.

Room tip: 2nd floor, facing river, newly re-vamped rooms
Date of stay: February 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Tierfontein
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 23 February 2017

Dear Tierfontein,

Thank you for your most valued feedback - rest assured that I have shared your feedback with my TEAM! It was only our pleasure to welcome you, and we certainly hope we'll have the privilege of welcoming you back when you travels bring you to Upington again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2017

I had the unfortunate opportunity to stay two nights here. The room on the top floor facing the street provided a constant exposure to cars blaring radios and revving their engines into the wee hours of the morning - about 3AM. The room was in need of an upgrade. The rugs were extremely stained. The shower tiles around the drain were coming apart and sagging into the sub-flooring.

The Wi-Fi access is terrible. You get an access code that lasts about two hours. When you ask for additional minutes it's like you're asking for something special.

The breakfast buffet was very average. When getting eggs to order you had to wait for a while for the cook to come out of the kitchen. Several of the items on the buffet line should have been hot, but were cold. Flies were all over the breads because they weren't covered. Same for the fruits and cereals. the tables were sticky and needed a thorough cleaning. I felt dirty just sitting down.

I would not recommend this establishment.

Room tip: Stay away frm streetside rooms!
Date of stay: February 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank RobertRAH-64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 13 February 2017

Dear Robert R,

Thank you for your most valued feedback. We at Protea Hotel Oasis are extremely saddened by your feedback, as this is not the standard we are usually proud to offer. Even though an apology cannot change your experience, I do hope that you will accept my sincerest apology. Your feedback will assist us in preventing situations such as these to arise again in the future, and we will focus more on the training of our staff.
Sir, thank you once again for bringing your experience to our attention, and I hope that when your travels bring you back to Upington, you would give us another opportunity to show you our hospitality at its best.

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Reviewed 20 December 2016 via mobile

Was put in a corner room, was smaller than the other rooms and the air conditioning did not work.
By ten at night it was unbearably hot so l whent to complain, l was put in a room down the hall which was bigger with a sofa and the air conditioning worked.
My mind had been changed l canceld my trip to Namibia and Zambia and returned home to Cullinan. The night in room 222 spoilt my holiday and am now home.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank williamj0hnh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 27 December 2016

Dear william john h,

Thank you for your response and for bringing the unfortunate event to our attention. Please accept our sincere apology for the inconvenience you experienced during your stay in room 222, and rest assured that we have dealt with the issue accordingly.
Wishing you a peaceful festive season and safe journey.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2016

We hoped for a great hotel to end our road trip and we got what we wished for at the Protea Hotel Oasis.

We were upgraded to a beautiful suite on the 3rd floor , room 338. I loved the bathroom and the shower which you can have with an open door with lovely breeze coming in.

The design of the room is beautiful the furniture absolutely stunning.

Our shower drain got blocked and this was fixed asap , but the plumber left our room dirty and no cleaning lady was sent after the plumber fixed the issue.

The front office staff is so friendly , the kitchen/restaurant staff need more training , they looked so miserable and unfriendly.

The breakfast was delicious.

The room service was lovely on our first night, the second night not so great ,the fish was not seasoned and the Greek salad had no pepperdews while it did the night before.

The general manager Izelle is an asset to that hotel , really lovely and a true professional.

The hotel has no gym or swimming pool , but its sister hotel is a few feet away and you can use those amenities free of charge there.

Overall a lovely stay and would return again.

Room tip: 3rd floor rooms
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank keabetswen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 22 November 2016

Dear keabetswen,

Thank you for your most valued feedback and positive review! It was only our pleasure to accommodate you!
Our sincere apology for not having cleaned the area after maintenance had been to your room, and please rest assured that I will take remedial action to improve our service at breakfast. Thank you for bringing these points to my attention.

From the team and myself we wish you safe and happy holidays, and we hope to welcome you back again soon!

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Reviewed 20 November 2016 via mobile

The booking agent made a mess up of our booking but luckily it was sorted out by Izelle, the Hospitality manager. Comfortable stay and just love the "George Clooney" coffee in the rooms. Wish the water pressure in the showers were better but it is clean and nice

Date of stay: November 2016
Trip type: Travelled on business
Thank carinas19730731
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 22 November 2016

Dear Carina S,

Thank you for your feedback and for once again selecting to make Protea Hotel Oasis your choice of accommodation! It was only our pleasure to have you with us and we hope we'll have the privilege of welcoming you back again soon!

From the team and myself we wish you safe and happy holidays!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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